Mary M Ltl

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Verified Reviewer
| map-marker Durham, North Carolina

These people apparently don't understand what a guardian is or does

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I have been trying since late last year to get this company to give me access (as his guardian) to my handicapped brother's 401 K. They keep insisting I submit a POA, not understanding or refusing to understand that when a guardianship is granted, the ward is declared incompetent and CAN't sign a POA. I can't get my calls elevated to a supervisor and every time I call I get a different answer about what to do. Today the customer service rep told me I would probably have to go back to court to get a POA for my brother and I should probably contact a lawyer. I could go on but does anyone have any suggestions about dealing with these people? Worse customer service ever.
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User's recommendation: Have a lawyer in mind or already hired before you try to get any customer service from these people.

Ilse B Qph

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Verified Reviewer
| map-marker Munich, Bavaria

Messenger on website ist not working

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I needet to contact this company because of a letter I recieved from them with no clue for which they wanted me to contact them. I´ve tried to asked them over the messenger on their website, but it doesn´t work. I´m not able to call free from Germany.
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Kell E
map-marker Buea, South-West Region

Tuition money

Tuition savings plan withdrawal for my daughter. This is mr. Enow. I am trying to get money for my daughters savings plan for her tuituin
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Lars A Kji

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Verified Reviewer
| map-marker Kingston, Kingston

I’m in Jamaica at my happy place and you are making me unhappy

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I own A property in Jamaica and spend 6 months out of the year here Im retarded with technology Ive been through this before I appreciate the security Im not a scammer Im Lars Anderson please help
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Preferred solution: Let the company propose a solution

User's recommendation: Get out if you r overseas

Mario A Zsm

Wire Transfer Gone Wrong

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I transferred 20k on 6/14/20 and the Money was Transferred to my personal Checking, However later I was told about a special Routing Number for Wires. Now My 20k Is missing and Nobody can Help. T-Rowe is blaming the Bank and My Bank claims Absolutely No funds were ever received. T-Rowe will Not help Assist Looking or tracking these funds. ( Or Take any Responsibility what so ever ) Nobody can help. NOW what is the protocol for LOST FUNDS IN CYBER SPACE ?
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Loss:
$20000

Preferred solution: Deliver product or service ordered

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