Unclaimed
Szott M59 Dodge
2
TOTAL REVIEWS
New Reviewer
Damage done while vehicle was in for service
While my 2008 Dodge ram was in for repairs covered by a service contract The driver's door was damaged. The service manager offered to repair the damage, but when I asked to have the repairs done by a body shop of my choice He gave me an ultimatum. What I was told was that He would refund my service contract deductible and give me a check for $200.00. He refused to give me an opportunity to get an estimate for the repairs. I have had past issues with their service department including Multiple cases of bad diagnostics such as telling me that my transmission needed a complete re-build at a cost of $3000.00 when the problem was cured by installing a transmission filter and fluid, telling me that my engine was running rough because the catalytic convertor was clogged and needed to be replaced along with the entire exhaust system at a cost of $1,500.00 when the actual cause of the problem was a bad distributor cop and rotor.
ID
Location
White Lake Township, Michigan
Reason of review
Poor customer service
Business Link
I have taken my 2015 Promaster 2500 to Szott M-59 Dodge LLC 2565 E Highland Rd, Highland Charter Township, MI 48356 to have the Tom Tom navigation issue looked at. (Stopped working) It was explained to me that since this is a replacement unit, it could take up to a week + to get this replaced. Had this navigation unit been a new purchase, I could have it in about 24 hours. I'm finding it hard to understand how a person can be without a navigation unit and purchase one faster that a person who has already paid for the unit in the cost of the vehicle. Being a business owner, I rely on my Promaster to be on the road. If it is not reliable transportation, I don't make money. If I cannot find my way to my customer, I don't make money. Am I clear about this??? The heavy duty brakes make a very annoying squeal, when applied. I'm not very satisfied with the 'Business Link' that Dodge likes advertise.
ID
Location
Brighton, Michigan
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
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Szott M59 Dodge