Ferrel Oaf
map-marker Fairburn, Georgia

Call for service? sometimes You get a response, sometimes you don't.

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My entire system shut down over the weekend. I frantically called the so called "after hours" number and left 2 messages, NO ONE ANSWERED OR CALLED BACK!

Called the main number and left messages on the owner's voice mail...waiting to hear from him. I didn't sleep guarding my home. Monday at 8:05 a female calls me stating that she see alerts on her panel , and when I informed her of my frantic calls she tells me that she was/has the "after hours" phone, and didn't receive my call.

No, it can't save my life but it can alert me and the authorities so that I can have a fighting chance. if I don't have that then what am I paying for?

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Reason of review:
Poor customer service

Preferred solution: 1) Admit negligence 2) Fix the problem

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