Syneron Candela
Syneron Candela Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Syneron Candela has a 2.8 star rating based on 1 customer review. Consumers are mostly neutral.
Positive Feedback
Some users note professional results with related Candela systems and praise trained operators on certain devices.
Negative Feedback / Risk Areas
- Recurring reports of equipment failures such as Nordlys pump and coolant bottle issues.
- Poor follow-up and slow updates after service leading to disappointed clients.
- Unresolved complaints about treatment efficacy and unreturned concerns; see Syneron Candela customer complaints.
Key Takeaways for Future Customers
- Read Syneron Candela reviews and confirm warranty, service response times, and maintenance plans.
- Document before/after results and clarify billing, refunds, subscriptions and refund policies up front.
- Verify local customer service responsiveness and technician training before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Syneron Candela has a 2.8 star rating based on 1 customer review. Consumers are mostly neutral.
Positive Feedback
Some users note professional results with related Candela systems and praise trained operators on certain devices.
Negative Feedback / Risk Areas
- Recurring reports of equipment failures such as Nordlys pump and coolant bottle issues.
- Poor follow-up and slow updates after service leading to disappointed clients.
- Unresolved complaints about treatment efficacy and unreturned concerns; see Syneron Candela customer complaints.
Key Takeaways for Future Customers
- Read Syneron Candela reviews and confirm warranty, service response times, and maintenance plans.
- Document before/after results and clarify billing, refunds, subscriptions and refund policies up front.
- Verify local customer service responsiveness and technician training before purchase.
Turn one complaint into a collective action
Problem with nordlys system
- Nordlys Greece rep caused a water pump failure after service.
- Machine unavailable three weeks with no updates; expects trained reps and timely updates.
The new representative of nordlys in Greece as soon as he made a so called “service” he insisted on doing the system started to have a problem that was addressed as “water pump” failure. I have three weeks without the machine and disappointed clients and no update the last 12 days from him.
I am extremely disappointed as I have no timetable of the solution to this problem and no reliability as far as he is concerned. I think a company of your reputation would have representatives very well trained and well manered in terms of flexibility,quick solutions and at least close update.
I also own candela alexandrine pro (Innova medical) and they are very professionals. Thank you in advance
Machine is not working
The machine is not accepting the coolant bottles
Preferred solution: Help fix the problem
Very disappointed in the follow up.
- $4000 spent on VelaShape; little to no results.
- Attended all appointments and followed requirements.
- No follow-up after sending before/after photos.
Very disappointed in the follow up.
I started treatment for cellulite reduction with the Vela shape in April. They took before pictures, I kept every appointment did exactly what they asked me to do, paid my $4000, and at the end of my treatment saw a little to no results.
I was not expecting to look completely smooth, but in the beginning at my first consultation they told me that it would work. I wrote a letter explaining my situation asked them to look at my before and after photos and give me their professional opinion. I have not heard from them.
$4000 is a lot to spend with no visible results, and no one calling to address the situation. I would not recommend this company
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