SyncMate
SyncMate Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SyncMate has a 2.0 star rating from 2 reviews and consumers are mostly dissatisfied, citing unresponsive support and high price levels; recent recommendations warn that asking questions often leads to frustration.
Positive Feedback
Some users acknowledge the software's intended syncing functions, but praise is limited and overshadowed by service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unresponsive support.
- Billing problems including unexpected charges and difficulty obtaining refunds.
- Data loss reports such as deleted contacts and calendar events.
Key Takeaways for Future Customers
- Read SyncMate reviews and verify billing before purchase.
- Expect slow or email-only customer service when seeking refunds or technical help.
- Consider backup alternatives to avoid potential data loss.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SyncMate has a 2.0 star rating from 2 reviews and consumers are mostly dissatisfied, citing unresponsive support and high price levels; recent recommendations warn that asking questions often leads to frustration.
Positive Feedback
Some users acknowledge the software's intended syncing functions, but praise is limited and overshadowed by service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unresponsive support.
- Billing problems including unexpected charges and difficulty obtaining refunds.
- Data loss reports such as deleted contacts and calendar events.
Key Takeaways for Future Customers
- Read SyncMate reviews and verify billing before purchase.
- Expect slow or email-only customer service when seeking refunds or technical help.
- Consider backup alternatives to avoid potential data loss.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mac OS Requirements
- - I could not talk with a human.
- - A SyncMate rep contacted me today.
- - I had written my question on their site and am awaiting a reply.
Until today I have been unable to talk with a human being either personally or by chat. A SyncMate representative contacted me today asking what I wanted to know.
This is unacceptable because I have previously written my question on their web site.
So I once again asked my question. I am awaiting their response.
User's recommendation: If you have questions, be prepared to be frustrated trying to get answers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMac OS zRequirements
- - The listed customer service phone number does not work.
- - A lengthy chat repeated questions, and a $40 charge followed a $5 claim, which was declined.
It is extremely difficult to contact a live customer support representative. I have been unable to do so. Their automated response system is frustrating.
I am extremely disappointed in SyncMates response to my inquiry. First, the customer service telephone number listed on their web site does not work.
Second, I had a lengthy chat session with them. It was lengthy because the chat respondent kept repeating what I said without getting to an answer. Thirdly, the chat respondent said that there was a $5.00 charge for technical support. I agreed by inputting my credit card number.
When SyncMate submitted the payment I was immediately notified by my credit card company of a fraud alert informing me that SyncMate was charging $40.00 instead of the $5.00. I declined the payment.
In summary, SyncMates response to potential customers such as myself was absolutely unsatisfactory. If they cannot do better than that I will look for a different company to make my purchase.
User's recommendation: If you have any questions about the software, do not expect an answer.
Very mediocre at best (bad support and functionality)
- - Paid $40; the app deleted contacts and has a clunky UI.
- - Support was slow and inconsistent; no resolution after months, and refunds remain unresolved.
For 3 months I've been trying to get helpful answers from their support team (after paying $40) for this software that was responsible for deleting many contacts from my phone, and is very clunky to use with a terrible UI. They are a tech company who keeps telling me when I get upset that no one has responded to me in weeks about questions, that their support email address "doesn’t work right".
Yet somehow they get the messages when I ask for a refund. Every response from them is different with regards to the same set of problems I have had with the software. I have complied with every single thing they've asked me to send and still I have no answers. I feel they are just wasting my time *as if* we are working towards a solution.
Any other product company at this point would have apologized for this extremely mediocre support, and as a courtesy refunded me (even partially) after all this hassle. issues. This pretty much sums up my entire experience with your company.
It’s inconsistent and not helpful. I would never recommend this product or any by this company based on my experience.
Preferred solution: Full refund
Dallas, Texas
Syncmate erased my calendar events for good
- - Syncmate deleted calendar events on both phone and Mac.
- - Customer service is unresponsive; they email but take no action.
Syncmate by Eltima Software was downloaded to sync the Samsung phone with the Mac. It promptly deleted all calendar events on both the phone and the Mac.
Eltima service is non-existent, they email every so often asking alot of questions and take no action. Lucie Connor and Stanley Bennet are customer service reps that will not speak to me by phone, only via endless, fruitless emails. I urge this company to re-evaluate it's service policies to include any and all complaints.
I will be looking for an alternative solution. Sincerely yours, A would have been loyal customer.
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This is a scam app! I am having a problem getting rid of it. I am also starting to think that the people who are writing positive reviews of this carp are people how work for this "company."
:grin try to straighten your arms! software works perfect!
Did it erase your backup?