Norman P Pky

Problem never resolved thru credit card

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JCPenney trying to verify my identity for use of their credit card. I received a letter from Synchrony Bank asking me to call this number: (800) 480-****. I want to verify this number as genuine before calling.
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Preferred solution: My identity cleared with JCPenney.

Anonymous
map-marker Edgewater, Maryland

I cannot connect with anyone at Synchrony.

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I wanted to open a $100,000 CD but could never open the account could not find a phone number. That is it for me. .Avoid this bank.A
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brett c Kzx

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Verified Reviewer
| map-marker Waynesboro, Virginia

They kept my mom's money after she passed

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LeAnn was very rude made the experience of my mom's passing a terrible experience .I spent 5 hours jumping through hoops .then LeAnn said they were wrong the check was being sent . Then she called from a private Kansas number late in the evening asking me to verify me .bottom line the bank is keeping my mom's money beware
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Bernal Ihq
map-marker Ixtapa Zihuatanejo, Guerrero

Sam's club mc

Im vacationing in Ixtapa. Mexico and I cant call you! Your numbers dont work here! I dont want my credit card denied because you told me I need to call every 30 days! I her for almost 3 months!
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User's recommendation: Good luck

Anonymous
map-marker Miami, Florida

New costumer

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No one call me from Synchrony . I m a new costumer Just need financial services in my jewerly store I have around 250k a year on sales with no financial services I' be happy of receive a call
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User's recommendation: Dania Laurencio

Romel Rwb

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Verified Reviewer
| map-marker Douglas, Georgia

Cant pay you because youve given me none of my account information

There is no obvious way to talk to a human. I need to pay off my motorcycle but lost all my account information and since I can't get in touch with a human I literally cannot pay.
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User's recommendation: Stay as far away from this bank as possible

Shelley C Czf

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Verified Reviewer

Confusion

Question regarding my bill and late charges and due dates. Plus I am angry about the difficulty in reaching customer service to resolve this!
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Cons:
  • Harassment

Preferred solution: A customer service rep on the phone

User's recommendation: Do not finance through Synchrony Bank

Donna Olive O

Unauthorized charges. Contacted Amazon I do not owe $126 to Amazon synchrony is saying that I have a statement charge of $126. Please contact me immediately 913-831-****.

Synchrony bank said I have a statement charge of $126 due January 14 or 17th. The charge apparently is from Amazon I contacted Amazon they said I do not owe $126 and some margin change and contact synchrony and tell them that the charge is not warranted. My phone number 913-831-**** my Amazon synchrony card number is 604578****514221
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Preferred solution: Full refund

Norman P Pky

Question re JCPenney Credit Card

An issue regarding my JCPenney credit card; Synchrony Bank wishing to resolve identity issue for the card.
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Preferred solution: Identity issue resolved for the card

Mary Katherine B

Discuss my payment my payment schedule resulting in unwarranted late fees

Please call me. Its complicated and I prefer to resolve this with a real person. Thank you, Mary Katherine 956-655-****
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Loss:
$200

Preferred solution: Discuss a payment schedule that is rendering g late fees from an automatic withdrawal due to the double payments that offset of payments made after the monthly due date.

Camillo D

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Verified Reviewer

Totally pissed customer

Your lousey system I tried all day to register and get my statement I believe you people with your AI will kill people by heart attack I plan to scrap my mattress firm credit card and go find a company where i can physically speak to a human being synchrony sucks am 83 and you can see patience is no good
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Cons:
  • To hard to do any business with

Preferred solution: I want to pay can not get to a screen that allows me to do so terrible terrible

User's recommendation: Get human customer service people

Steven R Qhd

Super Jerks!

They evidently used AI modeling, I had a small credit ding (not due to Synchrony) and Synchrony closed two accounts I have had for years with NO BALANCE! That further impacted my credit for no good reason at all. That's no way to treat customers of more than ten years. Nothing else has changed to my profile.
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Pros:
  • I guess now i can work with better banks
Cons:
  • Closed accounts in perfect standing
  • No lates
  • No balance

Preferred solution: to go back in time, not happening

User's recommendation: Run away, robots run this company

Mark S Sgb

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Verified Reviewer

HORRIBLE EXPERIENCE

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I have had several accounts with Synchrony bank, all my experiences have been horrible. They will arbitrarily lower your credit amount or close your account, even if you have been 100% on time, and pay off your account.

They claim that Trans Union is reporting that we have too much dept, high balances, and little credit. However the opposite was true with us. We have an 830 Fico Score, our credit report with Trans Union shows we have $100,000 available in revolving available, less then 5% in balances on that credit.

They are liars, untrustworthy, the worst bank I have ever worked with in 50 years. DON'T USE THEM!!

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Preferred solution: Apology

User's recommendation: RUN AWAY. DO NOT USE!

2 comments
Guest

File a complaint with the Federal Trade Commission. If they receive enough complaints they will investigate.

Guest

IF you have such an awesome credit score, why are you using these lame one-use store cards? Please don't tell us your credit is built on utilization based on having a wallet full of junk cards. IF your credit is so great, dump these cards and use a real credit card.

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Rina S Pjn

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Verified Reviewer

To dispute a letter received

The representative was professional and helpful but was impossible to verify why and how the letter from Syncrony bank was initiated. My social security showed nowhere in the system yet the letter was sent to me as a declined applicant of credit with Walgreens!!! I contacted a credit agency to resolve this issue .
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Cons:
  • Cannot comment at this point

Preferred solution: An explanation of letter received

User's recommendation: No recommendation

Margaret R Zwg

Late fee

Late fee would you please take it off my bill, bill was due Christmas Day so I paid the bill the next business day.
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Preferred solution: Late due off my bill