Sydney Tools
Sydney Tools Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sydney Tools has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing poor customer service and high price levels.
Positive Feedback
Some long‑term customers previously valued in‑store support, but recent feedback shows few positive notes and no clear service wins.
Negative Feedback / Risk Areas
- Customers report slow or no resolution and describe Sydney Tools customer complaints about replacements and follow‑up.
- Reports of billing issues and refusal of refunds, with only store credit offered.
- Poor phone support and unresponsive customer service after product faults.
Key Takeaways for Future Customers
- Check Sydney Tools reviews before purchase and document faults with photos and video.
- Be cautious about prepayments and insist on clear refund or credit terms.
- Expect potential delays in replacements and persistent follow‑up may be required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sydney Tools has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing poor customer service and high price levels.
Positive Feedback
Some long‑term customers previously valued in‑store support, but recent feedback shows few positive notes and no clear service wins.
Negative Feedback / Risk Areas
- Customers report slow or no resolution and describe Sydney Tools customer complaints about replacements and follow‑up.
- Reports of billing issues and refusal of refunds, with only store credit offered.
- Poor phone support and unresponsive customer service after product faults.
Key Takeaways for Future Customers
- Check Sydney Tools reviews before purchase and document faults with photos and video.
- Be cautious about prepayments and insist on clear refund or credit terms.
- Expect potential delays in replacements and persistent follow‑up may be required.
Turn one complaint into a collective action
Sydney, New South Wales
Lengthy wait for tool replacement
Bought a Honda hand held concrete vibrator.
Opened it filled with oil and fuel
As specified.
Started and blew a lot of smoke and oil leaked out from the main motor.
Called the local Sydney tools and 4 calls later after being hung up on and told to call customer care as they cant help me.
Rang another Sydney tools in Brookvale to cross reference the sales and the guy hung up on me after I explained to him the issue.
Mind you I was frustrated after the 3rd call due to poor customer service and there over talking rather than listening.
Called customer service emailed them the video and pictures. Got an instant reply email but still waiting for a replacement.
Bought this tool to avoid hiring, yet I still am hiring and have paid for the faulty tool
Still sitting here waiting.
Rough trot experience. What's interesting is from order it took 2 days for me to receive the new tool. Weeks are passing now though
I have been a long time loyal customer my whole career which spans 22 years.
And have invested plenty but have NEVER been treated this poorly from Sydney tools EVER.
There should be a customer rep who deals with these issues and follows through. After Taree had the flood I was I.
There supporting their business, and they welcomed me . Now I'm stuck with a faulty tool.
User's recommendation: Hope your tool is working
Issue with purchasing
Payed for 3 heated jackets, took one home, other 2 on order, called 2 weeks latter told would be in store within the week. One month latter still no jackets no phone calls!
Went into store and was told no more stock and if I still want them have to pay extra $120 each on what I had already paid!
Asked for money back they told me only do store credit extremely pissed as I dont want to spend another cent in this store! Online app doesnt show any of my purchases or store credit, have asked multiple times for assistance to rectify this and to hard for them to do.
User's recommendation: No recommend
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