Sybaris Reviews

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Not for all relationships

I was trying to get a room for myself , my husband AND our wife. As you see there are 3 of us. Sybaris does not allow our relationship type to stay in their rooms. They only cater to relationships with 2 people.
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1 comment
#1985579

You're kidding, right?

ID
#2428838 Review #2428838 is a subjective opinion of poster.
Location
Detroit, Michigan

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New Reviewer

Cancelation fee

Even after giving a weeks notice. I was charged a $30 cancelation fee! I'm a frequent visitor of the Downers Grove location. I'll be taking my business elsewhere. Wtf
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ID
#2166476 Review #2166476 is a subjective opinion of poster.
Location
Aurora, Illinois
Loss
$30
Preferred solution
Full refund

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New Reviewer

They put me in a room that I shouldn’t been in

Sybaris - They put me in a room that I shouldn’t been in
Sybaris - They put me in a room that I shouldn’t been in
Sybaris - They put me in a room that I shouldn’t been in
Sybaris - They put me in a room that I shouldn’t been in
Sybaris - They put me in a room that I shouldn’t been in
My room ceiling came down and they blame me in my husband after the told us it needed to be fix the said we over filled the tub but we didnt we filed it and let the water out because we didnt get right in the whirlpool so when we refilled it it wasnt even 40% filled before the water went all in the garage we tell management and they tell us we can still use it smh I love this place but after this I will never come back here in Northbrook Illinois
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ID
#2152760 Review #2152760 is a subjective opinion of poster.
Product
Sybaris Room
Loss
$1053
Preferred solution
Apology
New Reviewer

Fecal matter in the whirlpool

Fecal matter in the internal parts of whirlpool I have video
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ID
#2135323 Review #2135323 is a subjective opinion of poster.
Location
Chicago, Illinois

Refunded

NI was charged a 250 deposit for no smoking in room and was told that we wasnt seen on camera smoking outside the room, which was false accusations, I know there was no smoking inside the room, I also know there should have been plenty of activity on the cameras of us smoking outside the suite as well as us taking pictures and the delivery man brining is our dinner, so to say there is none, means the cameras was never checked, plus to just assume it was smoking inside the room without proof was really unacceptable, I was refunded my money and appreciate it but I still didnt like how she/they just assumed without ANY proof..
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ID
#1946720 Review #1946720 is a subjective opinion of poster.
Location
Frankfort, Illinois
Preferred solution
Apology

Sybaris Bathroom Facility Review

Our stay was okay. Leak in bathroom made me slip on floor and cut myself but other than that and the fact the tv didn't work half the time we were there were our only problems. Was extremely expensive for what we got.. But.. I just found a charge from them 2 years later to my bank account. Not sure how long they have been charging me for ***... I don't appreciate it one bit!
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ID
#1028219 Review #1028219 is a subjective opinion of poster.
Product
Sybaris Bathroom Facility
Reason of review
Bad quality

Sybaris Sanitary Conditions Review

I found hair by the toilet and a little bug in the water lucky i looked 1st
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ID
#838913 Review #838913 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Sybaris Sanitary Conditions
Reason of review
Bad quality
New Reviewer

Sybaris Frankfurt Illinois SCAM Rip-off Customers

February 20, 2016 - Sybaris Northbrook is a RIP-OFF.Valentine's Day Scam. Kenneth C. Knudson, founder of Sybaris Clubs International, would be HORRIFIED on how Sybaris is treating its customers. Rolling in his grave by now. All Sybaris had to do was have management call me back; apologize and provide restitution of some sort. Refer to my reviews Please SHARE my experience with your friends. Thank You There are tons of NEGATVE Reviews with 1 star ratings. Just go to the sites and sort by lowest rating. They hide those. Sybarite had to turn off their comments feature on FB because of me. Copy and paste in browser. http://tinyurl.com/jffdqch (google listing) There is one for each location. http://tinyurl.com/ht2mnbd (yelp review) http://h69rmlf (pissed-consumer review) Sybaris IN Northbrook promised Chalet and I got Majestic. Paid $609 for a $350 room. Sybaris BIG DISAPPOINTMENT. Do NOT go to Sybaris in Northbrook or Frankfurt. NATALIE Customer Service At Sybaris Northbrook RUDE *** brought me to TEARS. Actually made me SWEAR! I don't normally get this upset and stressed out. I had to beg them to tone done. Reported to CORPORATE - NO RESPONSE TO DATE. Natalie At Northbrook Sybyras INSULTED a customer. SHE NEEDS to go to ANGER MANAGEMENT and learn some people skills. The worst experience ever! Rip-Off Customers!. Charged $609 for a $309 RM On V-Day. Natalie in Northbrook Sybaris Brought Me to Tears! And Drove me to Swear at the end of the 4th call! Natalie Rude *** And Obnoxious Individual Supervisor of Customer Service at Sybaris Northbrook. I Never booked anything on my Original Call to Sybaris Northbrook which they kept replaying over the phone. I did give them my credit card to hold if the Chalet room would open up. They called me back 4 hours later at 710pm and told me the room that was on hold is now available - the Chateau. I authorized to book the Chateau at 710pm; not during the first call. Sybaris Northbrook should check there recorder. I asked for the top of the line the "chalet" as they referred to it. An awful experience with customer service and management at Sybaris Northbrook No restitution; No apologies: just tears streaming down my face. Then Sybaris Northbrook told me that my 3rd party payment form was not completed; I have the photo. the line for room was empty. Sybaris Northbrook should have called me? Really? Isn't it Sybaris’ Northbrook Responsibility? Instead they gave me any room they felt like it and charged my card $609 for a $350 room. Something is truly wrong. A gift to my daughter was ruined. Thank you for reading this now PLEASE SHARE THIS review!
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ID
#794575 Review #794575 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Management communication
  • Customer service
  • Reservations
Reason of review
Poor Customer Service; problems with payment; problems with my reservation; form not filled out; took liberties I did not approve
Loss
$609
Preferred solution
Full refund
New Reviewer

SYBYRIS is a RIP-OFF and INSULTING to their CUSTOMERS VALENTINEs SCAM at SYBY

Sybyris Northbrook is a RIP-OFF. Valentine's Day Scam. Sybyris IN NOthbrook promised Chalet and I got Majestic. Paid $600 for a $350 romm. Sybyris BIG DISAPPOINTMENT. Do NOT go to Sybyris in Northbrook or Franfurt. Customer Service At Sybyris RUDE AND *** I had to beg them to tone done. Reporting to Corportae offices. Natalie At Northbrook Sybyris was RUDE and INSULTING. Told me Too bad. NEVER will book SYBYRIS in NOrthbrook again. I will keep posting this compaint every day!
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ID
#792960 Review #792960 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Customer servcie
  • Room
  • Rude employees
Reason of review
Poor customer service, bad quality pricing issue

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