2 TOTAL REVIEWS
I ordered a leather and metal replica. The item arrived in the designated time. When I opened the package, I found the leather portions of the item completely covered in white mold. I contacted SwordsDirect by phone and left a voice mail explaining the situation. I...
- Good price
- Fast shipment
- Easy to order
- 2 days before sending return label
- Terrible customer service
Return policy is impossible to adhere to
Ordered a sword from Swordsdirect (shipped by NGW, inc.) for a family member for Christmas. I recieved it around the first of December but did not present it until Christmas day. The Family member didnt like it, saying it was too dark, but would like another one. Their policy is that there are no exchanges accepted after five days. This is impossible to adhere to, especially around the holidays, based on the fact that the consumer is unsure if the present will be accepted. My repeated calls and emails have gone ignored by both companies. Thier customer service sucks to say the least!!
Washington, District Of Columbia
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