I ordered a leather and metal replica. The item arrived in the designated time. When I opened the package, I found the leather portions of the item completely covered in white mold. I contacted SwordsDirect by phone and left a voice mail explaining the situation. I...
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I too received a runaround from customer service at Swords Direct, because I bought a sword cane in mid-April to give to my disabled veteran Dad for Father's day, but when I gave it to him, it could not be opened. NGW "Customer Service" told me that the time frame for return had expired.

They then ignored several more emails I sent.I am stuck with an item that doesn't work, and out $50.

(But I did find a GOOD sword cane for Dad elsewhere.) Do not order from Swords Direct. They care only about the money, and not the customer.

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#556804 Review #556804 is a subjective opinion of poster.
  • Good price
  • Fast shipment
  • Easy to order
  • 2 days before sending return label
  • Terrible customer service
New Reviewer

Return policy is impossible to adhere to

Ordered a sword from Swordsdirect (shipped by NGW, inc.) for a family member for Christmas. I recieved it around the first of December but did not present it until Christmas day. The Family member didnt like it, saying it was too dark, but would like another one. Their policy is that there are no exchanges accepted after five days. This is impossible to adhere to, especially around the holidays, based on the fact that the consumer is unsure if the present will be accepted. My repeated calls and emails have gone ignored by both companies. Thier customer service sucks to say the least!!
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#297933 Review #297933 is a subjective opinion of poster.
Washington, District Of Columbia

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