Sword Health
Sword Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sword Health reviews show a 1.9 star rating from 7 customers with mostly dissatisfied sentiment, 71% unfavorable and 14% positive. Recent recommendations range from skip it to try it, and reviewers note high price and limited service diversity.
Key Takeaways for Future Customers
- Expect mixed experiences; read Sword Health reviews and ask about device reliability before enrolling.
- Be prepared to discuss billing, refunds, and membership terms up front.
- Clarify customer service and return procedures before committing.
Negative Feedback / Risk Areas
- Frequent customer complaints about intrusive calls and aggressive outreach.
- Device and app malfunctions causing pain or worsening conditions.
- Billing issues, difficulty with returns, and slow support responses.
Positive Feedback
Several reviewers praise the workouts and the potential benefit for those needing remote physical therapy.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sword Health reviews show a 1.9 star rating from 7 customers with mostly dissatisfied sentiment, 71% unfavorable and 14% positive. Recent recommendations range from skip it to try it, and reviewers note high price and limited service diversity.
Key Takeaways for Future Customers
- Expect mixed experiences; read Sword Health reviews and ask about device reliability before enrolling.
- Be prepared to discuss billing, refunds, and membership terms up front.
- Clarify customer service and return procedures before committing.
Negative Feedback / Risk Areas
- Frequent customer complaints about intrusive calls and aggressive outreach.
- Device and app malfunctions causing pain or worsening conditions.
- Billing issues, difficulty with returns, and slow support responses.
Positive Feedback
Several reviewers praise the workouts and the potential benefit for those needing remote physical therapy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No actual care for customers
- - The workouts are great.
- - Staff contact is aggressive about sessions and numbers, and they even cancelled during recovery.
The workouts are great. If this was just an app you could utilize on your journey, without the constant nagging from employees, it would be a big win.
I am in remission from Breast Cancer, but still have a few more surgeries to go. I am trying to be active in between, but there are times when my DOCTORS and SURGEONS have asked me to NOT workout. You can tell this to Sword employees over and over and they will still call and text every time you a few sessions. It's aggressive to the point of feeling bullied.
It made me not want to work out with them even when I could just to spite them for being awful. They have no remorse when I explain for the 1000****th time that there are times I am physically unable to use this. They even cancelled on me during one of my recovery months.
Ridiculous. They don't care about you, they care about the numbers of sessions they get you to complete.
User's recommendation: Skip it
Poor technology
- - Tablets arrived and were set up; one went dark and the other wouldn't charge.
- - Replacements arrived, but password forgotten and I was locked out.
My wife and I received our tablets and got them set and did some exercises. My wifes went dark and wouldnt turn on and mine wouldnt charge.
Both were locking up while they worked. Ordered replacements and tried to used the iPhone app, but it kept locking up. Received the new tablet, but now I cant remember my password and it locked me out.
Sending all this mess back to them. What a miserable experience.
User's recommendation: Don’t waste your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop the Annoying phone calls
- - There have been three months of annoying calls.
- - Calls may reach 27 per day from this company.
- - The user does not want the service and does not qualify.
I have been receiving annoying phone calls for the last three months. I finally found out where they come from, and it is you.
You need to stop not only because I can sue you since I am on the do not call list, but also not make 27 phone calls a day.
I don't want the service and I do not qualify. I hope this is clear because calling from robots or people so many times is that they are stealing your money and ticking me off.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPast sessions
- - I tried the service; it didn't help and worsened my back.
- - It could help those who have trouble getting around if it considers everyone's situation.
I did try to do this service but unfortunately for my situation it didn't help and aggravated my back to the point I had to stop trying, but I did keep trying until I did the required sessions, although it caused more pain. This service would be great for people who have trouble getting around as long as they listen to everyone's situation.
User's recommendation: The Sword Health system is worth trying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad ..doesn’t work.
- - It does not work.
- - It seems AI-manned with fast replies.
- - The tablet requires a large room, movement detection is poor, and the scoring is unclear.
It is just bad does not work. I suspect manned by AI.
They answer questions faster than anyone can type 30 words per second?? The tablet requires a large room and does not detect your movements very well. The score does not make any sense and the app does not tell you what you supposedly did wrong.
that is all what else can I say. It is worthless
Preferred solution: It was free as part of my health plan
Online application will not accept my phone number or any of the family. Why?
Site would not accept my valid phone number.
In order to phone or chat, requires my credit card. I will not pay to have a ? Answered re an error on the part of of their site.
User's recommendation: Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMade my condition worse, not better.
- - Injuries; equipment failed, wrong items sent back, and issues unresolved.
- - Therapist hours end at 1pm; meetings include a baby and 4am messages.
No, I was physically and emotionally injured by their non-working equipment and frustration with not being able to get the problems resolved. I don’t want to return the equipment because others may be injured as i was!
I’m on my own to resolve the injuries they caused! Hopefully someone else will be able to stop them from injuring others like they did to me!
When equipment was sent back, I would receive the wrong equipment and then start over. My condition was getting worse because the equipment was not properly registering movements. After the transfer to maintenance, I was assigned to a physical therapist who only worked until 1pm. She was caring for a baby during our meeting.
Another therapist would message me in the middle of the night at approximately 4am.
The frustration with being unable to get issues resolved caused severe anxiety. I would rate zero stars if possible,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn equipment 5/2/23 equipment unreturned
I need to return two pads that are distributed to patients for PT program please send instructions and postage free capability via emails
Dana.
C/610-304-****
dfinnella@***.com
Preferred solution: Return capabilities of not one, but now two digital devices back to SWORD health
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You shouldn't tamper with the customers order