Ashlyne Ese
map-marker Lexington, Kentucky

Online application will not accept my phone number or any of the family. Why?

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Site would not accept my valid phone number.

In order to phone or chat, requires my credit card. I will not pay to have a ? Answered re an error on the part of of their site.

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User's recommendation: Don’t

Layana Djp

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Verified Reviewer
| map-marker Ventura, California

Made my condition worse, not better.

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Updated by user Nov 04, 2023

No, I was physically and emotionally injured by their non-working equipment and frustration with not being able to get the problems resolved. I don’t want to return the equipment because others may be injured as i was!

I’m on my own to resolve the injuries they caused! Hopefully someone else will be able to stop them from injuring others like they did to me!

Original review Oct 20, 2023
I suffered injuries during participation in this program. The equipment did not work properly and requests to resolve the problems were not addressed successfully.

When equipment was sent back, I would receive the wrong equipment and then start over. My condition was getting worse because the equipment was not properly registering movements. After the transfer to maintenance, I was assigned to a physical therapist who only worked until 1pm. She was caring for a baby during our meeting.

Another therapist would message me in the middle of the night at approximately 4am.

The frustration with being unable to get issues resolved caused severe anxiety. I would rate zero stars if possible,
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Dana I Xxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return equipment 5/2/23 equipment unreturned

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I need to return two pads that are distributed to patients for PT program please send instructions and postage free capability via emails

Dana.

C/610-304-****

dfinnella@***.com

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Preferred solution: Return capabilities of not one, but now two digital devices back to SWORD health

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