Misdiagnosed problem repair further damaged car they would not stand by poor word which cost consumer $1000 to have another mechanic fix
Bought used car. Problem identified during test drive. Sam Swope agreed to fix as a condition of the sale. We were treated VERY poorly. Due to incompetence of Swope mechanics. They misdiagnosed the problem. Replace strut but improperly installed the strut which damaged the upper and lower strut mounts. Michel Tires discovered problem was wheel bearing that had actually melted to the knuckle. They also discovered strut put on my Swope was installed incorrectly. Swope would NOT stand behind their work so cost us $1000 out of pocket due to Swope incompetence and horrible customer service. They treated the customer horribly and will not stand by their work. They also sell bad used card. BEWARE
Would not honor warranty
Took my car in four times and had to take it back four times.They are rude and very unprofessional The transmission went out and went out the next day again.They forgot to put the wheel well back in and the car locked up on the expressway took the car in for warranty and they tried to charge me 2oo dollars and would not work on the car contacted susuki and was told to go to another dealership 150 miles away Never buy a car from sam swope they have the worst service in the city very very unhappy
About the undercoating to prevent rust
In 2002 we bought a new dodge ram 1500 pick-up we knew that we would have this truck till the end of our lifes .So when we ordered it we had it undercoated to prevent rust . well we have had a tree to fall on it and 2 other accident tell me when we had the vehicle collasion fixed do they undercoat the parts that they replace or is the undercoating not that good. i have become disable and we are raising 3 grandkids and can not afford to pay to have them replaced .and the dashboard top is cracking .can you help me with these 2 problems or point me in the right direction I love my pickup and only wanted American made product
Same Swope sucks at selling cars
Sam swope is a terrible company. their service is poor, their service department is frustrating and they're full of sheet. I made the mistake of purchasing a car there in the past (at swope infiniti in Louisville) and they made more mistakes than I can count. During the time I had this "certified pre-owned" car, I had to take it into the dealership for maintenance at least 7 times, several features didn't work, and they told me after I had made the purchase that it only came with one key and the floor mats were missing. Trash.
Swope Service Center in Louisville, KY
My son took his Infinity to have it detailed. It was parked outside in a NO protected lot. Someone in the Service Center stold his GPS/Telephone Radio. It was locked. $900 worth of radio gone. Someone opened the door, took the radio, then broke the window, as the glass was scattered evenly all over both seats, like it was an after thought. Another guy had his $2500 stereo taken. Steve the manager, said it was left unlocked, but it was the Center who drove it across the street and parked it. I had just purchased a new car from them. They offer the first oil change free and were allowing customers to win additional oil changes. When I had my 1000 mile change, the guy before me was really pissed, as they rotated his tires and told him the free oil change was going to be $20. He was not expecting it. That is really unethical to do work on a car without asking the customer first. I always rotate my tires first. I have two free oil changes left, but *** if I will ever go back to Swope. They are unethical and just plain ***!
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