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Verified Reviewer
New Reviewer

Took my money

I paid over $700 for an order I have not yet received and its been well over a month! No response via email or phone messages

User's recommendation: KEEP AWAY.

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ID
#3628688 Review #3628688 is a subjective opinion of poster.
Location
Lake Worth, Florida
New Reviewer

Need oversized wall plate

Did not realize when ordering I need a 1 toogle 2 duplex outlet wall plate in satin nickel. My order number is 600057****. Does this come in oversized?
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ID
#3626007 Review #3626007 is a subjective opinion of poster.
Location
Forest, Virginia
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NON RESPONSIVE

Placed a very large order (over $700) well over a a month ago and havent received my products. There is no answer when you call the number listed and no response on their website.
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ID
#3616788 Review #3616788 is a subjective opinion of poster.
Location
Lake Worth, Florida
New Reviewer

Broken product

My shipment came in and it was broken i contacted the seller and no response. I havent been able to reach anyone at all in exchange about my product in getting a new product at all very.

User's recommendation: Its hard to get in contact with in responding back.

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ID
#3530379 Review #3530379 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$20
Preferred solution
To get the same product resent
New Reviewer

Did not receive item.

Seller refused to follow up with USPS and accused me of refusing to check with neighbors. I have checked with neighbors. Bottom line seller said they wouldnt help track package. They will not issue a refund. That I was out of luck. Ive been scammed.

User's recommendation: Buyer beware.

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ID
#3478578 Review #3478578 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Potentially fraudulent return policy
Loss
$42
Preferred solution
Full refund

No response

called company multiple times after tracking showed my package was delivered with some returned items, including some UNOPENED items. No response to multiple messages beginning 3 weeks after the returned items were received. I regret doing any business with this company. I had multiple orders and am happy with the switch plates and outlet covers I kept, but they will not respond and are avoiding refunding my returned items.

User's recommendation: THE DO NOT HONOR THEIR RETURN POLICY.

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ID
#3115337 Review #3115337 is a subjective opinion of poster.
Location
Oakland, California
New Reviewer

Missing package

Please contact us ASAP ! Package missing not delivered !!! 702-806-**** CLAUDIA COORDES . We need items ASAP for our customers !!
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ID
#2641560 Review #2641560 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Deliver product or service ordered
New Reviewer

Order not going through

Put order in twice. Cart emptied each time. Have no idea if order went through. And if course there is no customer service except by sending an email which sucks!!! Naomi Waters
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ID
#2446834 Review #2446834 is a subjective opinion of poster.
Location
Winston Salem, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraudulent Returns Strategy

Having returned a full order #533**** due to miss characterized website finishes (and following their policy to place another full replacement order for another finish, I was provided only a partial credit of half the amount of original order claiming that several items were not included in the return shipment. This is an absolutely false claim - everything was returned save one switch plate I tried to salvage. No phones are answered, no response from customer service is made, no response to emails have been received. Next step, poor reviews, BBB and their local Chamber of Commerce.

User's recommendation: Good business concept, but poorly executed to engender repeat business. Don't trust web images, Don't trust return policy - Very suspicious business practices. AVOID!

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ID
#2116646 Review #2116646 is a subjective opinion of poster.
Service
Switch Hits Customer Care
Pros
  • Product range
Cons
  • Potentially fraudulent return policy
Loss
$156
Preferred solution
Full refund

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