Skip to content
Swiss Madison

Swiss Madison

swissmadison.com
What is your customer experience with Swiss Madison?

Swiss Madison Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Swiss Madison has a 5.0 star rating based on 1 customer review. Consumers are mostly satisfied and the rating distribution is 100% positive.

Key Takeaways for Future Customers

  • Check Swiss Madison reviews and confirm part compatibility before buying.
  • Expect quick customer service responses in some cases and generally low price levels.
  • Be prepared for potential phone access difficulties when seeking help.

Negative Feedback / Risk Areas

  • Customer complaints about inability to reach support by phone.
  • Reports of incompatible products and missing replacement parts.
  • Concerns about refunds and exchange or cancellation information during purchase confusion.

Positive Feedback

Customers note fast, helpful customer service and good product quality at a low price.

View full overview ›

Media from reviews

Swiss Madison - Very cheaply glazed
Swiss Madison - Very cheaply glazed - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Meyer S Cur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very cheaply glazed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Stubborn ring around the inlet after months.
  • High removal/installation costs hinder repair.
  • Bought 3 years ago; proof of purchase requested.
Swiss Madison - Very cheaply glazed
Swiss Madison - Very cheaply glazed - Image 2

Worse toilet ever made

We installed this toilet in our second home, which is being used by two people for one week of the month.

I noticed after a couple of months the stubborn ring around the inlet.

I just realized that I should have contacted you sooner, but the cost of removal and installation is frankly too much for me to have brought up this issue.

But now it's to the point that it is embarrassing when we have guests over.

The picture I show is after cleaning it.

The company wants proof of purchase within 6 months. I purchased this 3 years ago and it's hardly been used. My Kohler after 15 years still looks like new.

Loss:
$230
Pros:
  • Size
Cons:
  • Poorly made the is not enough glazing so you can never clean it out

Preferred solution: Full refund

User's recommendation: Stay away

View full review
Anonymous
map-marker Peoria, Arizona

Question about walk in tub delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was thing about buying a SM walk in tub from your company but to confusing to someone for details and other info. Couldnt get thru on the phone so I wound up buying one from Amazon.

User's recommendation: Keep phone calls easier to talk to someone.

View full review
Kathy F Nyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved with a guickness

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Customer service replied quickly, under 3 hours.
  • The issue was resolved in a few hours.
  • Swiss Madison has great products; we will order again.

Can't get better than this. Customer service was quick to respond.

Less than 3 hours. Now that's what you call Awesome customer service.

My issue was resolved in a matter of a few hours. Swiss Madison has great products and we will be ordering again from you.

View full review
Anonymous
map-marker Seattle, Washington

Need a part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Very disappointed, you guys have a shower panel but don't carry the shower surrounds nor any information on any product compatible with it, I will never buy your products again

User's recommendation: Do not use their product as it's not compatible with others and they don't carry whats needed to finish the project

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article