Unclaimed
SwimSunny Com Reviews
163
CLAIMED LOSSES
3
TOTAL REVIEWS
New Reviewer
Can't get a refund on the purchase
Received my items, decided to return just 2 items. Got an email giving me a website to go to to start the process. First thing they as is what's the order number. I keyed that number in and i get a response of "that number does not exist. I order because they had a return policy. I have wasted so much time trying to get this return started, but I can't get any further. furn
User's recommendation: do not buy from this company.
ID
Location
Albuquerque, New Mexico
Preferred solution
Full refund
New Reviewer
Scam company
Product paid for but never delivered! Followed directions on website for costumer service and email keeps coming back u deliverable! Argg!
ID
Loss
$23
Preferred solution
Deliver product or service ordered
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Verified Reviewer New ReviewerScammers
Update by user Sep 20, 2020
This company would not communicate where to return the items, send a label, or give a refund and seemed to drag it out until the time frame had passed. In the end after a lengthy fight, PayPal refunded the money.
My advice is purchase Made in the USA items. No more cheap Chinese crap for me :)
Original review posted by user Aug 21, 2020
I bought 3 bikinis and 2 tankinis from this site. It shows Chicfinos in paypal but it is actually swimsunny.com. They were so small, I don't think they would fit my 10 yr old granddaughter. There is no breast coverage and one of the tops does not have the clasp to fasten in the back- it was not attached when it arrived July 10th. I sent an email to the email listed in PayPal asking for a return label but got no response. I contacted their customer service through the original website- swimsunny.com and have been getting the run-around. They want me to prove they are too small. I even attached their return policy and emails for PayPal's dispute. It says I can get a refund if returned within 15 days, but they will not give an address or shipping label. I asked them also in the original email to cancel the rest of the order but they shipped it about 3 or 4 days later. Now PayPal has denied my claim! I cannot believe this company is allowed to do business in the USA! From now on- BUY AMERICAN! User's recommendation: DO NOT BUY FROM THIS COMPANY!
ID
Pros
- Nice website
Cons
- Poor customer service
- Will not accept return and refund money
- Price
Loss
$140
Preferred solution
Full refund
