SwimSunny Com Reviews
163 CLAIMED LOSSES
3 TOTAL REVIEWS
Can't get a refund on the purchase
Received my items, decided to return just 2 items. Got an email giving me a website to go to to start the process. First thing they as is what's the order number. I keyed that number in and i get a response of "that number does not exist. I order because they had a return policy. I have wasted so much time trying to get this return started, but I can't get any further. furn
User's recommendation: do not buy from this company.
Albuquerque, New Mexico
Product paid for but never delivered! Followed directions on website for costumer service and email keeps coming back u deliverable! Argg!
Deliver product or service ordered
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Update by user Sep 20, 2020
This company would not communicate where to return the items, send a label, or give a refund and seemed to drag it out until the time frame had passed. In the end after a lengthy fight, PayPal refunded the money.
My advice is purchase Made in the USA items. No more cheap Chinese crap for me :)
Original review posted by user Aug 21, 2020I bought 3 bikinis and 2 tankinis from this site. It shows Chicfinos in paypal but it is actually swimsunny.com. They were so small, I don't think they would fit my 10 yr old granddaughter. There is no breast coverage and one of the tops does not have the clasp to fasten in the back- it was not attached when it arrived July 10th. I sent an email to the email listed in PayPal asking for a return label but got no response. I contacted their customer service through the original website- swimsunny.com and have been getting the run-around. They want me to prove they are too small. I even attached their return policy and emails for PayPal's dispute. It says I can get a refund if returned within 15 days, but they will not give an address or shipping label. I asked them also in the original email to cancel the rest of the order but they shipped it about 3 or 4 days later. Now PayPal has denied my claim! I cannot believe this company is allowed to do business in the USA! From now on- BUY AMERICAN!
User's recommendation: DO NOT BUY FROM THIS COMPANY!
- Nice website
- Poor customer service
- Will not accept return and refund money