Swimm Pool and Patio Reviews

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swimm pool customers mark swimm mark service people job hicksville plaster
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You get what you pay for

what tends to happen in Fairfield and Westchester county is people want a premium service but want to pay a discounted price. you get what you pay for....your not going to get st regis service at a calrion inn.....same goes with a pool company. When you reach out to some of the bigger companies that have set the standard and held that standard over the last 30 years but don't want to pay their prices many customers tend to seek more inexpensive services. When you call a company like swimm that includes a yearly service in one very inexpensive package, they have to cut back on essential services needed to keep the pool in top form. essentially the pool is serviced in a very inexpensive minimal way. The fact is if you want to cut back and be cheap your are going to receive *** service.....don't complain about it
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ID
#724392 Review #724392 is a subjective opinion of poster.
Location
Norwalk, Connecticut

Swimm Pools Response

This is Mark Swimm. We have never renovated or worked on a pool in Hicksville Long Island. Replastering is a very expensive job and I have only had one job not come out beautifully in 20 years and never had any customers complain about the end result. The one pool we did have an issue with we immediately redid the pool. If this review is accurate and not just a competitor bad mouthing I would like to encourage you to call my office so we can see what we can do to resolve the situation. Thank you for considering this! Mark Swimm
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ID
#578945 Review #578945 is a subjective opinion of poster.
Location
Darien, Connecticut
Reason of review
Good customer service
New Reviewer

Pool Plastering Review

Plaster was rough and blotchy
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ID
#546088 Review #546088 is a subjective opinion of poster.
Location
Hicksville, New York

Swimm Pool and Patio - Renovation Job Review from Hicksville, New York

Bad renovation job. Not a good plaster job. Spent money for the upgrade. But over all a bad job
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2 comments
#925186

This is Mark Swimm. We have never renovated or worked on a pool in Hicksville LI.

Replastering is a very expensive job and I have only had one hob not come out beautifully in 20 years> In that particular case we immediately redid the pool immediately. If this review is accurate and not just a competitor just bad mouthing I would like to encourage you to call my office so we can see what we can do to resolve the situation.

Mark Swimm

#869749

Yes. Me too.

Mark had good people working years ago. But something has changed. I've heard a lot of bad complaints about his work lately. How do you go from good to bad.

I guess that what happens when you get to big without the right people behind you. Move on to the next pool guy

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ID
#501224 Review #501224 is a subjective opinion of poster.
Location
Hicksville, New York

Owner treats customer with disdain

Mark Swimm, owner of Swimm Pool and Patio treated me with contempt and disdain on the phone and then hung up on me. He accused me of being arrogant and rude because I wanted sufficient notification before the arrival of his service people and confirmation that they would be coming before I changed my plans to stay home to give them access to the pool equipment. Basically, he told me they had so many customers, they didn't have time to listen to customer complaints. When I emailed him after the phone conversation to state my displeasure, he again attacked me personally and refused to accept responsibility for his poor customer service and mistreatment.
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5 comments
#806200

Just today I had a similar experience with Mark Swimm. Upon sharing with him my understanding of town regulations, specifically that a permit is required to replace pool equipment, Mr.

Swimm spoke to me both aggressively and condenscendingly. He essentially assaulted me verbally, slinging insults at me over the phone. The experience was surreal.

How can a service provider speak so rudely to his customers and retain a client base? My advice: buyer beware.

#806341
@PissedConsumer806200

Your right. I've herd a lot of complaints about him lately

#806346
@PissedConsumer806341

Me too. I live in Darien.

Looking for a pool company.

But lately you hear bad things have gone wrong with them. Who do you trust

#928628
@PissedConsumer806346

Who did you go with?

#928631
@PissedConsumer806200

I had a very different experience with Mark Swimm and Swimm Pools, he was nice all the time and the service was great. Was your situation solved at any point?

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ID
#408927 Review #408927 is a subjective opinion of poster.
Location
New Canaan, Connecticut
Loss
$300

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