Swiftpage

like most others on this site, I was act crm for almost 20 yrs.

I switched from a pc to mac and had to start using their cloud version.

For two yrs and currently their cloud crm Blows.

So, when I let my subscription expire, they refused to let me have access to my data.

They sent me a zip file that looks like it will only work wit Act.

Almost 20 yrs of data and I can't access my information.

After using ACT for about 25 years, I am retiring. At the current cost of $457.80/year I obviously no longer want it.

I erred in not anticipating a problem and had no backup. Swiftpage has no options for me and in order to retain my personal contacts and scheduled activities in my personal life, I had to pay $457.80. The cost is based on 5 licenses, I wanted 1 for a short period of time to create a backup.

They offered NOTHING! This is larceny.

I used ACT for over 20 years and just got shafted. I retired from my company and was just letting my paid membership run off.

Without advising me they billed my credit card and refused to cancel the services, as it i their policy.

No discussions, no compromise just pay the bill. Now I am disputing it through my credit card and I strongly suggest you think long and hard before you get involved with these people.

ACT has made some progress in the last couple of years, though much of it was beyond my skill set. My complaint is that I have used them for about 25 years and when I cancelled the DB and all scheduling was lost forever.

I did not have the foresight to create a backup and they had no flexibility and just required that I sign up for another year at $400+. I consider this larceny and paid it reluctantly.

Consider yourselves warned that 25 years of loyalty means nothing to these people. It would not be hard for them to create alternatives but that will not be.

While cloud based solutions seem to be the way we wre all being forced to go with this new business model of per head per month most IT net spend is being forced up exponencially but the eperience or quality of service is not matching this. What is the agenda here?

to screw us all out of much more money and yet provide less!!! Well they do say less is more. Functionality in ACT Cloud and customisability is truly shocking.

even the simple stuff you can do just does not work half the time. Here in the UK the support staff are great and try to help as much as possible but they are trying to support a rubish product, not their fault and probably just as frustrating for them.

Today, April 25th, 2018, I contacted ACT! / now Swiftpage because suddenly after using the database and calendar for 20 years, (seriously!), I could not access MY database at all. I had been "locked out" of my own database, which is on my laptop. I have updated the software program a few times over the past 20 years, and most recently in 2016, I purchased an update which cost about $200 or so.

A month ago I called the company to let them know I would not be renewing my subscription to their customer service and gave them clear reasons why: I did not need it because I am not syncing the program, nor do I need customer support as it had proven unhelpful previously, nor do I need any cloud-based services, etc. They charged me anyway, so, I had to call and get that reversed. One month afterwards, today, April 25th, 2018, I cannot access MY database.

So, I contacted customer support who informed me in an irritated manner that this is the way they roll. I asked for a Supervisor, but there was no Supervisor. Finally, I got a Manager of some sort who informed me that I HAD to pay $600 to unlock/access MY database because that was suddenly the cost to purchase the software. Seriously?! There was absolutely nothing else I could do if I wanted to get my information.

IMMEDIATELY, after giving them $600 via a credit card, I could see/access my own database on my laptop. How is it legal that they can control my personal data on my own computer AFTER I cancelled their services. Is this normal? I still had the software program but my data was locked. What Federal Agency would like to know about this?! Please advise...

BEWARE! Swiftpage is an absolute waste of time.

Basically a crap program written by monkeys. The pre-loaded templates are horrible. Their platform is buggy and hardly functions correctly. This software apparently gives you the capability of uploading your own HTML templates, but once you import your HTML file, it's hit or miss as to what can happen!

Swiftpage itself will CHANGE YOUR CODE and cause your template to work incorrectly. It's ridiculous. Not to mention the template editor... why is this even in there?

You can't even edit ANY of the HTML templates (yours or theirs). Their editor just doesn't work?! There are 4 buttons at the top (Save, Save As, Preview, and Exit) and only the Exit button works. Funny because when I click "exit," it throws reminders to not forget to save...

when neither the save button work. So if you need to edit your template, you have to use your HTML editor to make the changes and import the same code in over and over again.

HOW FRUSTRATING?

Swiftpage is garbage and a waste of time. Did not contact customer support for that would also be a waste of time as well because how do you get people over the phone to miraculously make a program work the way it should have in the beginning?

Lost access to my cloud database for over two weeks, because of server level issues at ACT. Customer service wastes hours of my time trying to find out if the issue is on my end only to figure out the problem is on their end.

Called Cust service to get a credit for the down service/waste of my time they said they don't give credits. Said that since i had access to tech support I was getting what i paid for. Tried to explain to the cust serv MGR. that i was not paying them for 'tech support' i was paying them for hosting my CRM solution...which i could not access.

What that really means is we'll screw you, hose your business and take no ownership of our mistakes or the pain it causes you. Run, don't walk from this company!!

I purchased ACT from Chester Miles, an ACT account executive in 2015. I had used older versions of ACT, and it had been a decent CRM.

My computer tech had some issues importing data from a previous version of ACT, so I reached out to Chester via phone. We set a date and time for my tech and me to discuss the problems with Chester. He said that he would set up a meeting with a Swiftpage tech. I had my tech on site to participate in this call at $125.00hr.

The set time came and went, so I called Chester and left a voice message. I also emailed him multiple times, and he never responded. This blew my mind that a sales representative would purposely blow off a customer. I contacted upper management at Swiftpage to complain, and they said Chester was a good member of the team and would speak with him.

Never heard anything from ACT again except for an email received a couple of days ago notifying me that my credit card was to be charged for an annual renewal. I have had nothing but problems with ACT, so I called the retention representative and asked him to call me back. I also sent an email asking to call me ASAP. I didn't hear from him.

In my opinion ACT is a poor CRM. Their customer service is the worst I have ever experienced.

Plus on their website they state that they quit supporting ACT in 2013. Do yourself and your wallet a favor and steer clear of this company and its products.

I have been on hold for hours and hours. There is never a solution to my problem.

I too have been disconnected as well, without a callback. When "customer service" (in India) finally gets to you, they take over your computer for hours trying to solve the issue...and they never do correct the problem. My credit card changed and there is no way to update it online. You must call customer service to GIVE THEM MONEY, and you are put on hold, for hours.

I waited for 45 minutes today, and never got through. These people are either incompetent or they are crooks.

Anyone who is interested a lawsuit against Swiftpage, please get in touch with me. I'm willing to initiate it...these idiots are going to put my company out of business.

Need help, expect to wait an hour on line and then be underwhelmed with service. Need to speak to your sales rep, try calling or emailing them 5-10 times and maybe you will hear back from them.

Want a refund after being totally annoyed, forget about it. The computer based product is very unstable for synchronizing your data remotely. It's not intuitive as to how to fix it so you need to spend hour/s on the phone with a tech and hope that they can fix it. For a CRM product, their service is a joke.

My recommendation is to either find a free/freemium service or go to Salesforce.com.

Imagine being on line with support for 3.5 hours and then having them disconnect. They didn't call back and left us hanging without resolving the matter.

Our business is now but on hold as we can't utilize our CRM. No that redefines terrible service. Prblems seem to always pop up and resolving them isn't intuitive.

Thus, you need to keep calling for support which I would rate from C+ to an F grade. If you're looking for a CRM stay away.

I called to add a license to my existing 2012 Act. The Price quoted to me was $67.45 I was surprised when the charge came through at $467.49

I called immediately and tried to resolve this. My last purchase was $1077 for 6 licenses and I work in the 2012 version.

The sales manager John, said that he would have charged me more if he knew I was in the 2012 version.

Then asked me what I was going to use the new license for.

I told him that my EA was going to help me by reviewing to make sure that customers weren’t being forgotten by the sales staff, but she could just use my login.

He then he said that was piracy!!! I bought 6 licenses and I can use them any way I choose!!! I can put any name I choose on the licenses including Daffy Duck, and share the login with anyone or everyone in my office if I like!!!

How dare he accuse me of Piracy after buying your product! Is this how they treat ALL their loyal customers??? (I have been a customer since 2006) and he was a Manager which tells me that this company trains them in the bait and switch which is illegal, and then trains them to threaten people with trumped up offenses when they want to cancel the order.

The Sales Manager said that he would NOT refund my money and would NOT cancel the order.

I informed him that I would call my bank, of which I did and started the process to have the fraudulent charge reversed. I also called Sage and they are reviewing my request for a refund!

Boy has this company gone a long way in bad customer service including some illegal bait and switch sales practices!