SweetJack Reviews

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Product paid for - NOT received!!

Product paid for - partial order received. No info on how to track! No answer at customer support phone, will not leave my personal phone number, called during regular business hours. Email address listed non-existent! Must take up with credit card company. Will not be able to continue to do business with this company. This is ridiculous to expect at least 100 words for this complaint! Bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad.
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ID
#635494 Review #635494 is a subjective opinion of poster.
Location
Mount Juliet, Tennessee
Reason of review
Poor customer service
Loss
$21
Preferred solution
Deliver product or service ordered

Rotten telephone customer service

Rude "customer service" women employees with attitudes that hang up on customers and will not connect customer with supervisor or pull recorded calls I made two calls today to Sweet Jack at 2:45 pm central time. After holding for a long time, I was treated rudely by 2 snotty women who hung up on me. My issue was never resolved. Both women had attitudes, were uppity and rude, didn't listen to my requests (said same thing 6 or more times to them), wouldn't put me through to a supervisor, talked over me and condescendingly, lied about their education (obviously), were threatening, and refused to pull previously recorded calls that I wanted reviewed for my horrific treatment at the hands of "customer service agents." I will never shop at Sweet Jack again and will inform everyone I know of same. No wonder they have a F rating on BBB. Bad business for a company that is trying to sell something. My questions were never resolved.
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ID
#593264 Review #593264 is a subjective opinion of poster.
Location
Rockford, Illinois
Pros
  • Deals
Reason of review
Poor customer service
Preferred solution
fire the women I spoke to

Never Received Purchases

I ordered a few of the same item as Christmas gifts for my kids. The order was placed on December 12, saying as long as I order by December 17, I will receive my order before Christmas. Well Christmas has come and gone and I still have not received my order. You can imagine how I panicked not having the kids gifts for Christmas. I have emailed several times to no avail. DO NOT PURCHASE anything from this company. This is my first and last dealing with SweetJack. What a RipOff! I am telling everyone I know not to buy from SweetJack.
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ID
#574667 Review #574667 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund

Account Setup Review

I've never ordered anything from Sweetjack but I get several emails from them on a daily basis. I've tried to unsubscribe several times but I just get a message that says they are "in the process of setting up my account" and that I can't unsubscribe what isn't set up! And yet, the emails keep coming.
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ID
#530306 Review #530306 is a subjective opinion of poster.

SweetJack says "tough" when business closed down >:(

I purchased a SweetJack voucher in March for a local medical spa. This was my first purchase with SweetJack but I have purchased similar vouchers before on Groupon and LivingSocial. The voucher costs $275 and expires one year from the date of purchase. In April, I called to schedule my first appointment. I was told the first available appointment was in May. Then a day before the appointment I got a call from the spa stating they have to reschedule because the doctor was not available. Disappointed but I do understands things happen and agreed to the first available appointment in July. Then I got another call a day before this appointment that the business closed down. The new owners have taken over the business but they no longer offer this particular procedure. I contacted SweetJack by email immediately informing them of the closure of the business. I was not worried at the time because when a similar thing happened on a LivingSocial purchase, not only I got my money back, I was offered additional credit for my inconvenience. Boy, was I wrong. SweetJack emailed back to basically say "tough". They will only refund within 60 days of purchase. Ironically, that's the deadline for filing a credit card dispute, so they may just be doing it out of obligation. SweetJack did not care that their "hand-selected" business, according to their website, closed down, and not that I changed my mind after purchase. I asked for credit for future SweetJack purchase but was again denied. Outrageously, SweetJack told me to asked for money back from the new business owners. Hello?! They never got paid for you! Why would they refund ME? In closing, make sure you use your SweetJack voucher within 60 days of purchase regardless of the expiration date as SweetJack offers NO customer service and No Guarantee Whatsoever after 60 days. Better yet, avoid SweetJack at all cost.
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1 comment
#839144

Same here. Doesn't expire until oct 2014 and expensive purchase but way past 60 days and NO REFUND. Sigh!

ID
#459620 Review #459620 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$275
New Reviewer

Sweetjack, Ordered & paid, product not delivered, cannot contact company

I ordered the Bass egg speaker for $75 from Sweetjack.com. The deal promised delivery within 3-4 weeks. It has now been almost six weeks and I still have not received the product. I have sent numerous emails in the past week and a half, with now response from sweet jack. I have also tried calling the support phone number, however there is no response. I will now be moving forward with disputing the charges with my credit card company since I am not able to get a response from Sweet Jack. Warning - Do NOT do business with this company.
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5 comments
#714804

look on your account on sweet jack see if it is under your account to print off. or call 188* *** ****.

#812690
@PissedConsumer714804

Thanks for the phone number. The phone number online is not a good one.

#714800

I ordered and paid sweet jack .I also never got items or can not get them to respond to phone calls or emails.

#703128

I am having the same experience. I bought a hotel stay deal and have tried contacting Bill Brown Travel to arrange my stay and have not heard from them.

Trying to get help from SweetJack support has been non-existent. I have a ticket number but no other response from SJ support. I realize if a coupon company does not post a phone number or have live chat it is best to stay away.

Lesson learned.

#692202

I am having the same problem with same product and same company

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ID
#434272 Review #434272 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$75

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