Sweet Dreams Furniture

The customer service was ok. It was somewhat offset by the feeling of being lied too.

There was a lack of options on display. Everything seemed to look the same.

When asking about more options I was directed to catalogs. Which seemed no better then shopping online minus the comfort of doing it from home.

The amount of religious memorabilia everywhere was uncomfortable and my final reason to shop elsewhere.

We have been buying from Sweet Dreams for about 30 years now and we love them ! Marcus, Kathy, David and the rest of the staff there have always given us first rate customer service.

They are always smiling and patiently answer any questions we may have. We love the diverse selection of furniture they carry and whenever we go in (even if it's just to use the post office) we end up seeing something there we want to buy !! we highly recommend going in and checking it out !

Walk around the whole store.....there is so much in there you don't want to miss anything ! So far we have purchased a dining room table & chairs, a sectional couch, 2 pillowtop mattresses, 2 bed frames, a futon , a tempurpedic mattress and a double rocker....

We placed a substantial furniture purchase in June 2014. Currently, in late September 2016, our order is still not complete.

It started with tables that we ordered that are custom made. We expected to wait several months, but had to contact the store repeatedly over months and months, and they finally delivered items in February 2016. That was the last we have heard from them. They blamed the delay solely on the man making the tables and took no responsibility for their lack of attention to detail.

The furniture delivered to us had issues. The couch - which they had in their possession for several months prior to delivery - was missing two pillow covers. But they weren't aware of it because they didn't even look to see that the order was completed correctly.

In addition, one of the tables has the wrong doors on it.

We will never purchase from them again. I don't understand how they can treat their customers this way and stay in business.

We are building a house in Maine and have bought several pieces from Sweet Dreams...so far. They have a wonderful selection of beautiful Amish made furniture which we love.

Each visit we have been greeted by a smile and asked if we need help. If we say we prefer to "just look" there is no high pressure sales pitch to try to make us buy.

Once we decide what we want, the sales staff (we have most often dealt with Tom) is attentive to our needs and makes the buying experience a pleasure. We will definitely buy more from this store.

I'm not sure what happened at that phone store but I've never experienced anything but great treatment any time I've been in the Sweet Dreams Furniture store.

I guess people can have bad days but I guess things can be misunderstood, too.

I've met Cathy Hedley in the store and she has always been extremely pleasant and considerate. Very happy with my purchases and there are plenty of good reviews on their Facebook page.

Seems like a *** rap if you ask me,

Lew Baines

Durham, Maine

I'm totally surprised by the poor personal 'attack' here on Cathy. I was in the store recently and her customer service was outstanding, polite and helpful.

I actually also witnessed another customer thanking them for all they'd done with a recent sale. I made a purchase and all was pleasant, start to finish, nothing too much trouble. Think of all the places with poor customer service and then see the difference here. And, again, Cathy was far from the person described in the other review, very kind.

I'd definitely shop here again, and will recommend friends. Go see for yourselves.

I am writing in regards to Cathy Headley, an owner of Sweet Dreams Furniture in Brunswick Maine. I was completely disgusted by this woman and her actions.

I witnessed her in a store in Brunswick, a cell phone store. This woman was in that store making a scene and belittling the Assistant Manager there. This woman was trying to return equipment that was outside of the normal peramiters and based on the interaction she seems to do this repetitively. She was told that due to the company policy she could return but there was a restocking fee.

As a business owner she should be aware and respect policies that are put into place. Instead she began throwing figures in the air of how much money she is worth and began to call the manager there names. She truely made a scene and should be completely embarressed by her behavior.

She needs to have lessons in class and I would never NEVER Recommend anyone to go to her establishment. SHe is a disgusting human being and needs some help.