Sweaty Betty
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sweaty Betty Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sweaty Betty has 1.9 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Sweaty Betty to a friend or colleague.
- Rating Distribution
Pros: Beautiful clothes, Great merchandise, Great product.
Cons: Terrible rtn customer svc, All, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sweaty Betty has 1.9 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Sweaty Betty to a friend or colleague.
- Rating Distribution
Pros: Beautiful clothes, Great merchandise, Great product.
Cons: Terrible rtn customer svc, All, Bad service.Recent recommendations regarding this business are as follows: "ATM NONE", "NEVER use them", "Do not buy!", "No. Dreadful customer service", "Keep trying".
Most users ask Sweaty Betty for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sweaty Betty Reviews
"Missing orde Uk0638**** birthday gift"
Special gift for daughters birthday ordered in 2 Jan birthday on 11 Jan I formed would arrive on 7 Jan and didnt At this point my daughter wont have a present...
"Complaint no refund"
Rude manager Belfast store her name was Georgia ,will never be back its shocking treatment to a customer,I have my own business and would have recommended...
London, England
Complaint no refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Faulty tops and my polite email asking for a refund was met by ‘it’s west and tear have 20% off your next product!’
Company fixed the issue and I have been provided with apology.
- Disgusting customer service
Preferred solution: Full refund
User's recommendation: Do not buy!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Vouchers
- Nice clothes
- Very difficult to contact if there is an issue
Preferred solution: Vouchers sent to correct email address
Lochgelly, Fife
The quality went down hill
SB used to be my favourite sportswear company, I loved it as well because it was UK based. But since ti was taken over by an American company the quality of the clothes has really went downhill.
I purchased new leggings last week and after just 2 uses (yes 2 used) the seam has opened at the back, which I was teaching ac loads of new students showing them. I feel so embarrassed and let down.
They also used to give fitness professionals 30% off sale, but in September last year they took the discount of us. so now there isn't anything about this company what is good anymore. All the money you sound goes to US, the quality is *** Yet to know how is the customer service ice and what is going to happen with my faulty products.
DO NOT BOTHER with this company anymore. They posted lost last year, and I feel there will be more losses as we go along because us fitness intrsuctors are turning our back on this company since loyalty isn't rewarded anymore.
User's recommendation: ATM NONE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Missing orde Uk0638**** birthday gift
Company fixed the issue and I have been provided with apology. E-mail and set an expectation
- Great product
- Poor communication in gb
Preferred solution: Deliver product or service ordered
User's recommendation: Give customer service number on website
Carrigaline, County Cork
Parcel has not been delivered to the correct shipping address
User's recommendation: Don’t order online !!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deal, Kent
I'm a former member of staff and want information about my pension
Sydney, New South Wales
I have been trying to exchange a top since Christmas and I just cannot get any service from them. All I receive are emails with returns numbers and apologies 'They are very busy'.
I need to exchange a Christmas present (I received two identical tops) I have tried and tried and have still not received a returns label. All I get is emails with a returns ID number but no labels.
I have complained twice to customers services and first they asked for photographs of the top and said they would then send a returns label. NOTHING happened I then complained again and this time they asked for my address so they could print out a returns label and NOTHING has been sent. What do you have to do? This top cost £60.
They are rip off artists. I am a Personal Trainer and I have bought lots of their equipment but i will never buy from them or reccomend them to anyone.
Ginny DuffieldN
- I like their gym clothes
- Have no customer service and they are con artists
Preferred solution: Full refund
User's recommendation: NEVER use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sittingbourne, Kent
Resolved: I could not get through
Company fixed the issue and I have been provided with apology. They supplied me with my original order
User's recommendation: Keep trying
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order inquiry
Preferred solution: Full refund
User's recommendation: I w9uld never recommend to future customers.
Resolved: Need to speak to a person
Company fixed the issue and I have been provided with apology. No steps needed
Preferred solution: A return label and form and my order no please!!!!!
User's recommendation: No. Dreadful customer service
Beckenham, Bromley
Resolved: Terrible customer service
Company fixed the issue and I have been provided with apology. I wrote to Sweaty Betty a few times.
In the end they issued the refund. But they don't have any phone number you can call or any way of contacting them other than by email.
You have to be prepared for a very long wait. The staff in the shops can't help.
User's recommendation: Save yourselves the hassle and buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dreadful customer services - chat line useless and no phone number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not received goods
- Good product
- Bad service
Preferred solution: Deliver product or service ordered
East Retford, Nottinghamshire
Chasing a returns label have sent three requests for help!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wirral, England
Charged twice for a single order
- Difficult to contact
- Difficult to contact
Preferred solution: Full refund
User's recommendation: Don’t order!
Companies Similar to Sweaty Betty
Lululemon Athletica
“On 12/20/23, I went in person to the Lululemon store in Santa Barbara (store #10181) to purchase several...“
NEXT UK
“See above 0/10 . .:. . Wrongly delivered two we despite being told and shown correct address. Courier...“
Vuori
“I was about to order a size medium performance jogger for less than $30 and a clock running and as I...“
Shein
“I was very excited to receive my order from SHEIN, but when I opened the package and reached inside, I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.