Anonymous
map-marker Sonoma, California

Not happy

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Should have known from the start. Their 10% discount was really only about 7%. Policy on free shipping not carried out, had to pay shipping. The image of what I was getting was misleading. Customer service is completely non-responsive.
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User's recommendation: I don't recommend shopping with this company.

Lisa P Vvm

I need a nut and a bolt!

I tried to use the request form on website: it wouldnt let me submit without receipt/amount. I just need 1 bolt 1 barrel bolt for SwagCycle pro! 38026-2.
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Pros:
  • Ordering was fairly easy

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Smithfield, Utah

My charger for my swagger 5 is messing up.

My swagger 5 charger is messing up. Noah told me it would cost me $19.99. My scooter is still on warranty until Aug.30,2020. So it should be covered, right?
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Olympia Ypv
map-marker La Puente, California

Need charger

Need a charging unit for sliding Bluetooth folder way scooter
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Scott S Bsz
map-marker Overland Park, Kansas

Worst Company

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I had originally ordered the T6 brand new on December 16 but was shipped a used one without my consent. They later told me that you were out of new ones and I was shipped a used one and would receive $100. Having no other choice but to accept due to the holiday being so close, we wrapped it and gifted it to my 10 yr old son on christmas. Upon opening, it was still DIRTY and incredibly scratched up, what a joke. On top of that, there were no instructions. We had the thing working for a while but it was making a weird noise and was as if one of the wheels wasn't spinning freely or something. At one point, it wouldn't work at all. I had to contact the chat on your website to be told to calibrate it which had it working again for a while but still with a weird noise and a feeling of non-free movement of the wheel. Now, we are back to it not working again and my son is super upset. It is ridiculous that we have had to go through all of this after wanting to purchase your product, new. It's a real shame that you can't deliver on a new product when it is ordered. This needs to be made right.
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Loss:
$329
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Posted customer

I dont understand why swagcycle cant help me replace something on the bike without a reciept of purchase. i doubt u guys have alot of accidents where customer break into your warehouse and steal swagcycles only to call u back for help and spare parts. It says swagcycle on it serial numbers and all on the back I dont get it. My bike was a gift and i dont talk to my ex anymore but still have the bike and would like my fender put back on so i dont get wet up anymore, with out having to sell my soul and lose my dignity just to call him and beg for a fn receipt. Why cant you send me the metal bracket the keeps the fender in plce and ill put it on myself.
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Berdine Uzi

Swagger 5 is junk

Swagger 5 App doesnt work... 2 days after opening, need to get flat fixed.
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Shamica Acd
map-marker Norristown, Pennsylvania

Worst company to purchase from. Horrible horrible

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Company sent two defective tires on two electric bikes. Cannot put air in back tires. Air plug on tire was installed incorrectly. Unable to put air in back tires. Company refuses to send two boxes so I can ship them back for repair. Are you kidding me Sagtron. I have been around and around with their uneducated customer service and got no where. I am all for a class action suit. The executives hide their heads in the sand and could care less about the customers. They quote satisfaction for customers. Lie, lie lie. They should get a reward for having the worst reviews written about their products. Beware, beware
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Pros:
  • Unacceptable
Cons:
  • Defective product
Reason of review:
Bad quality
Priscilla Tir

Swagway hoverboard is locked by an app

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Swagway hoverboard is locked by an app
Swagway hoverboard is locked by an app  - Image 2
I did not know about the app info and now my board is locked
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Calib Knt

Broken Charger Slot

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The charging slot broke and want charge and it happened a week ago.
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Reason of review:
Bad quality
Kimberlea Ais

Sent me a broken hover board

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Ok I bought a hover board for Xmas. No charger was in box called said you would send it. Well it never got sent. I bought a charger for it. It don't hold charge. You also charged me 2 warranty's. That has not got refunded. My childs Christmas was awful cause of you. There should be a law suit on u guys for sending bad broken merchandise and not giving people there money or replacement. The bad thing is that I got 10 people to buy from u and there's are bad also. Karenray0925@***.com
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Reason of review:
Damaged or defective
Anonymous

Sagat on havorbord won't come on

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Today flashed orange while charge the n beep took off charger an turned it on blue light blinks once an turned off wouldnt come on period what's the problem my name is Jessica birdwell #573391**** 573391****
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Chrystina Gdq

Purchased for Christmas. My son had ridden his x2 hover board a total of maybe 2 hours.

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Swagway - Purchased for Christmas. My son had ridden his x2 hover board a total of maybe 2 hours.
My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from their website to send it to them in. I replied that I couldn't find a spot on the website to do that. It was MARCH before someone finally replied saying they'd never gotten my board. DUH. I said I didn't have a box and couldn't find somewhere to get one. Fast forward to the end of April and we finally got it sent for repair and they sent it back. He rode it for MAYBE 30 minutes and it's right back to doing the same exact thing. I've emailed customer service and they suggested recalibrating--didn't work. I send a video of what it is going and no response. At this point I feel like I wasted $200 on my 7 year old's Christmas present. Fed. Up. I'm attaching the video I sent customer service so maybe they will reply to this.
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2 comments
SwagTron

I still have not heard from you.

I would really appreciate the opportunity to get this issue solved as quickly and as conveniently for you as possible!

Please email me ar satisfaction@swagtron.com!

Thank You for Your Time

SwagTron

We will GLADLY get that issue solved!

Please email me at satisfaction@swagtron.com!

I have a few probing questions, however, I believe this can be solved without a repair!

Please email the rider's approximate weight along with your Swagtron.com RMA number so that I can investigate and get this issue solved as quickly and as conveniently for you as is possible!

I look forward top the opportunity!

Thank you!

Stephen K. #SwagtronCares

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Harolyn Jfg

Buyer Beware!

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Swagway - Buyer Beware!
Swagway - Buyer Beware! - Image 2
Swagway - Buyer Beware! - Image 3
Swagway - Buyer Beware! - Image 4
Swagway - Buyer Beware! - Image 5
Swagway - Buyer Beware! - Image 6
I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When I received the merchandise the ENTIRE CHASIS was scratched and there was a dirty shoe print on one of the foot pads. The board bag still hasn't shown up on my door step either. This is a Christmas gift. Or should I say was a Christmas gift. The only way to facilitate a return is to fill out an online RMA and hope/wait for someone to respond. In the meantime I emailed their customer support pictures of the board and my invoice. I was told they would try to speed up the RMA process. A week later and I have heard nothing. No e-mails of any kind to acknowledge my issue. NOT A SINGLE ONE. Pass on this company. Horrible customer service and poor merchandise. No wonder they caught on fire. Go with RAZR or another Vendor. I can speak from personal experience that our RAZR equipment has worked well and is both durable and of good quality. I will not do business with Swagtron again. Lesson learned. BUYER BEWARE!
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Loss:
$199
Pros:
  • Ordering was fairly easy
Cons:
  • Return policy
  • Poor product quality
  • Part of order lost
Reason of review:
Bad quality

Preferred solution: Full refund

17 comments
Harolyn Jfg

UPDATE: Approaching 30 days and still no refund. The product was shipped back via their RMA system and received by Swagway on 12-30-16. This is the absolute bar none worst experience with any company that I have ever had regarding a simple return/refund of a product.

Guest

I ordered mine and got everything fine

Harolyn Jfg

So this morning I did indeed here from Stephen K. He offered several options which would have been quite acceptable if it were a week ago, but Christmas is three days away and there is zero trust from my end that anything could be done with any efficiency given the horrible track record to date.

The good news is that I received a RMA number and will ship the unit back. I will close this thread once my money has been refunded. I suggest to any who read that you order through someone like Amazon.

Their return policies are much more fluid and responsive. Always check for phone numbers and actual human beings who can facilitate returns and troubleshoot issues before you buy a product.

Harolyn Jfg

So here we are, 11 days since this all started and not a peep from Swagway. Stephen K.

in his post below, never responded to the email that he requested that I send. No RMA from my original e-mail and no follow up from another customer service rep.

I have now filed a complaint with the Better Business Bureau and have also disputed the charge with my credit card company since they shipped product that was not as advertised. I will never buy an product of their's again.

SwagTron
reply icon Replying to comment of Harolyn Jfg

mrog0628,

I so not believe that I received an email from you.

However If I have I responded as all satisfaction@swagtron.com emails are current.

I am happy to help and am the only person that can access Satisfaction@swagtron.com

I look forward to the opportunity to assist you!

Stephen K.

SwagTron
reply icon Replying to comment of Harolyn Jfg

You have not received a response because you have not emailed me.

If you would like assistance please email satisfaction@swagtron.com

Guest

I just received 2 of the X2 units and same thing. They are use not brand new.

Harolyn Jfg
reply icon Replying to comment of Guest-1256705

They are sold as new on the site. There is nothing to say otherwise either.

Incredibly deceptive advertising. Now, I notice they have removed everything related to the X2 hoverboard from their site. How dishonest is that? We already bought a competitor product and have filed a dispute with our credit card company.

Plus, I haven't heard a peep from Stephen K.

since I did exactly what he asked me to do. Three different avenues I've tried already to remedy this and not one has gotten me anywhere.

SwagTron
reply icon Replying to comment of Harolyn Jfg

The Swagway X2 was a holiday special and was removed from the site once they were completely sold out.

If you are unhappy in any way with your Swagtron.com purchase, I am offering a full refund and return shipping without questions.

Swagtron would never sell a used unit as new and clearly labels as re certified and/or refurbished units for sale at Swagtron.com

Please email me at satisfaction@swagtron.com and I will do everything I can to assist you or exchange your unit for new units in appropriate condition!

SwagTron
reply icon Replying to comment of Guest-1256705

Hello,

I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction.

Please message me (or email satisfaction@swagtron.com) and we can discuss any problems, solutions, and how I can ensure your Swagway experience was a positive one.

You can also email Satisfaction@Swagtron.com at your convenience! I look forward to hearing from you!

View more comments (16)
Anonymous

Beware and Stay away from this Company.

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Swagway is a great example of a company who takes a customers money, sends out a defective/broken product and refuses to refund or even fix their defective/broken product. Based on my own experience Swagway will send the broken/defective product back to you after spending months trying to have return labels provided and even lie to your banking institution about what they have done for you. Their customer service department is impossible to reach as well. The sad fact that their product is purchased for children makes their actions even more deplorable. Please do your family a favor and stay far away from Swagway and their deceptive practices.
View full review
Loss:
$500
Reason of review:
Damaged or defective

Preferred solution: Full refund

9 comments
SwagTron

I am still waiting for your response and have not heard from you!

I would still REALLY appreciate the opportunity to get this SOLVED!

-Swagtron® support

#SwagtronCares

Guest

Stephen, I have e-mail and phone records showing no one from swagway would return our request for help. I would welcome the opportunity for you to help us receive a full refund.

Do you have a direct number as I do not plan to go through the maze of people unwilling to help us again.

Thank you for taking the time to reply. I look forward to seeing how this works out with your help.

SwagTron
reply icon Replying to comment of Guest-1351802

I have an email an Satisfaction@swagtron.com.

The only phone I have is a direct office line and cannot be posted publicly.

However, if you email your contact information to satisfaction@swagtron.com, I will call you at the earliest convenience.

Please include your time zone or a good time to call. If I call at 9AM EST that is 6AM on the west-coast.

I will do everything I can to assist you!

Thank You for The Opportunity!

SwagTron
reply icon Replying to comment of Guest-1351802

I am still looking forward to hearing from you!

I have not received your contact information at satisfaction@swagtron.com.

I would greatly appreciate the opportunity to address this issue!

#SwagtronCares

SwagTron
reply icon Replying to comment of Guest-1351802

I still have not heard from you!

I am truly looking forward to assisting you!

Please contact me at satisfaction@swagtron.com!

Guest
reply icon Replying to comment of SwagTron

I will e-mail you this week.

SwagTron
reply icon Replying to comment of Guest-1366415

I am still waiting to hear from you and get this issue addressed!

I am available at Satisfaction@Swagtron.com and am more than willing to call you at a convenient time.

I do apologize for any inconvenience and look forward to addressing this issue as quickly and as conveniently for you as is possible!

#Swagtroncares

SwagTron

I would still appreciate the opportunity to assist you!

I am assuming you have already received assistance through email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30 EST), live-chat at Swagtron.com (10AM-5PM EST), or through our many social media customer assistance platforms (Facebook, Twitter, Instagram).

However, if you are having any unresolved issues, we are available!

I look forward to hearing from you!

We answer 100% of emails to support@Swagtron.com, 7 days a week

We offer live-chat at Swagtron.com where you can personally chat with our representative, 7 days a week We answer 100% of Facebook direct messages, 7 days a week We respond to Facebook comments, 7 days a week We respond to 100% of Twitter @'s, 7 days a week We respond to 100% of Twitter direct messages, 7 days a week We have a call center available to you at 1-844-299-0625, M-F 10AM-8:30 EST We have a variety of channels to communicate directly to Swagtron, in a platform that is most convenient to you!

I look forward to hearing from you! #SwagtronCares

SwagTron

Hello,

I am Stephen K., a representative of Swagtron.com .

Can you email your story to satisfaction@swagtron.com? I will personally loiok into this issue and get that problem solved!

I understand you are having some issues getting ahold of us. That is abnormal as we have multiple ways to contact us, in a manner most convenient for you!

We answer 100% of emails to support@Swagtron.com, 7 days a week

We answer 100% of emails to WeCare@Swagtron.com, 7 days a week We answer 100% of emails to satisfaction@Swagtron.com, 7 days a week We offer live-chat at Swagtron.com where you can personally chat with our representative, 7 days a week We answer 100% of Facebook direct messages, 7 days a week We respond to Facebook comments, 7 days a week We respond to 100% of Twitter @'s, 7 days a week We respond to 100% of Twitter direct messages, 7 days a week We have a call center available to you at 1-844-299-0625, M-F 10AM-8:30 EST (5 days a week) We have a variety of channels to communicate directly to Swagtron, on a platform that is most convenient to you! Please email satisfaction@swagtron.com and we can discuss any problems, solutions, and how I can ensure your Swagtron experience was a positive one.

I look forward to hearing from you!

Stephen K. Satisfaction@swagtron.com #SwagtronCares

View more comments (8)
Anonymous

Impossible to return recalled swagway

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I went through the process to register my swagway that was recalled and received confirmation in November 2016. Supposedly two weeks later I was going to receive the packaging to return the item for repair. In May 2017 I contacted the company and requested the materials again as they never arrived. Again I was told I would have it in two weeks. July 2017 and still no packaging or follow up!!!
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Reason of review:
Order processing issue

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