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I bought my daughter the x2 for Christmas and after only 4 days it stopped working. Emailed swagtron and after a week I got a response and a shipping label so I could send it back to them and then they would fix it if it was a warranty issue or I would have to pay for it to be fixed if it wasn't a warranty issue. Well, after 4+ weeks I get another email telling me they are sending it back. ( guess it was covered under the warranty because I...
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Anonymous

Anonymous Hello,
I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfactio...

1.8
#1011976
My Grand daughter got a swagton 5 for Christmas Did not get the charger I have email them to get a charger they have not done nothing for us how can a company stay in business not helping the customers all I have got is the running around Filled out there form send copy of there receipt still nothing all I need us a charger do not know why this company is so bad they should be out of business and customer should not buy from them you buy a...
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Swagway

Swagway Hello,
I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfactio...

1.7
I didn't like
  • No customer service
#1011323
Wow. I just read all of the complaints here on this forum and my experience has been IDENTICAL! If you're contemplating purchasing a swagtron I highly recommend you look elsewhere. Worst customer service experience ever!!!
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Swagway

Swagway Hello,
I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfactio...

1.5
#999309

Swagtron Customer Care Review

#987429
Company won't respond by phone, website return form, or email to return defective item... It has been 10 days since I informed them of the problem... Horrible company with no intention of making good on their products..
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Swagtron Swagway X2 Hoverboard Review

#983015
I ordered 2 of the Swagway x2's. One red, one green. My daughters have been riding them ever since they opened them. I guess we got lucky, they charge well and ride smooth!
Comment
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Resolved

I'm extremely disappointed with my experience with this company. I bought the original Swagway X1 hoverboard for my son for Christmas for $290. It was used once when it began to vibrate, knocked my son off and then the rubber foot pad came apart. Upon further investigation, I noticed that the base was cracked. I followed the directions on your website to return the board for repairs (costing me $43 in shipping). All I received was an emailed...
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Swagway

Swagway I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. It looks...

2.7
I didn't like
  • Customer service
  • Make me pay to ship their defective product
  • Warranty process
Hoverboard never charged to even turn on my baby has waited a year to get one and still havent had a chance to ride on it. It only comes on when it's charging, when taking off the charger doesn't come on at all.
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Swagway

Swagway Hello,
I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfactio...

My unit was purchased in August of 2016 and has never worked right. We returned it with an RMA and was told the problem was resolved. It wasn't. Now the charger is broken and customer service at swagway will not email me Back and places me on hold for 40 minutes until I hang up. I am so angry and so frustrated with them. I bought from them because I wanted a quality safe product. YOUVE BEEN WARNED!
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Swagway

Swagway I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction.
Plea...

1.0
#994373
Bought a Swagway X2 Hoverboard for my nine-year-old for Christmas. It worked for two and a half days, then one of the pedals stopped working. Emailed Swagway on January 3, 2017, filled out their RMA as instructed, and received a response saying they would get back with me in 72 hours. WELLLLL, the next WEEK I emailed them stating I had heard nothing and they said "due to the holidays they had increased volume" and it would be 7 - 10 days. Now,...
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Anonymous

Anonymous My experience with them was the same. Horribly slow communication. Regrets!

1.5
I didn't like
  • Customer service
  • Quality of merchandise
  • Defective product received
#992560
Will not charge anymore. Had a week. No one will contact me or answer the *** phone...or i get transferred and hung up on.
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Swagway

Swagway Hello,
I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfactio...

My name is Denise Gibson. And I have been trying to get a return shipping label so I can get the battery changed in my hoverboard. It's been several months and I haven't received anything . I have made calls after calls and yet nothing. How hard is it to send me my return shipping label. You have gotten $399.00 of my money and I cant get my return shipping label. If I have to take further action I will . I am tired and fed up and very pissed. So...
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Swagway

Swagway I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction.
Plea...

Contact Swagtron

Headquarters Address:
Swagtron.com
3431 William Richardson Dr., Suite F
South Bend, Indiana 46628
United States
Phone:
(844) 299-0625
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Swagway

Swagway I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. I would ...

2.2
I liked
  • Product is cool
I didn't like
  • Warranty process
  • Make me pay to ship their defective product
  • Customer service
#985465