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On 2/20/2017, my young daughter ordered a swagway X1 with free bag and paid for it with her own money. We received it via UPS very quickly on 2/21/2017. My daughter accepted it at the door and brought it in to open and we realized there was damage to the outside box...
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Swagway

Swagway We have not heard from you! Swagtron™ would really appreciate the opportunity to rectify this issue! Please email us at WeCare@Swagtron.com .We look forward to hearing from yo...

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.6
#1021312
I ordered an X1 , for my daughters birthday online 3-3-17, no where on the website did it say that the product was not in stock. They debited my credit card immediately. On 3-8-17, I received an email that the item had shipped, we also got a free bag with the...
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Swagway

Swagway We are glad your issue was solved and apologize you did not understand the 14 day delay associated with the special. We posted in the product description on the purchasing we...

bmadams

bmadams I received an email from Swagtron 3/14/2017, with a UPS tracking number, and an apology for the delay.Hopefully her hoverboard will be shipping out today.

I didn't like
  • Customer service
#1020796
I bought 2 Swagtron T3's for Christmas and neither will turn on. Being a divorced mom of 5,$1000 is no small investment. I read safety and feature details and thought I was making a good choice. The kids lived riding and listening to music but I thought for the money...
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Swagway

Swagway We still have not heard from you! Swagtron™ would greatly appreciate the opportunity to rectify this issue! Please email me at Satisfaction@swagtron.com! I look forward to hea...

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I liked
  • Shipping time once found secondary color on one board
I didn't like
  • No troubleshooting info found
  • Machine i got is defective
#1020086
I submitted a request for repair over a month ago. I got a generic email that stated Swagtron would let me know the status of my request within 5 days. Still nothing. My daughter's T5's battery started beeping non stop. Eventually it died and she hasn't used it since....
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Swagway

Swagway I apologize your Swagtron is not working as intended!Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-c...

#1019557
I got my daughter the new Swagtron T5 for Christmas. It was her favorite gift, until a few hours later the thing went berzerk and she was in tears. After finally being able to get in touch with the company after the holiday break, I sent it in to be repaired -- not...
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Anonymous

Anonymous Please contact us at wecare@swagtron.com so I can better assist you.

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.0
I didn't like
  • Nuisance of having to chase you down for what i paid for
#1019436
I received a x2 from swagtron for my daughter this past Christmas. The unit was dirty, scratched up and honestly looked like it was used. I contacted customer service and it was a nightmare just to speak with someone. After what it seemed like years I talked to a Rep...
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Swagway

Swagway I hope you received your refund! If you have any problems, please email support@Swagtron.com Have a great day! Stephen K.

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1019353
We initiated the recall return process for our Swagway X1 on October 7, 2016. In January 27, 2017 I received an email saying my item was repaired and shipped UPS and provided tracking number. We had moved from the address we lived at when recall started. I called...
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Swagway

Swagway We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! We apologize that your address wasn't updated when you moved. If this issue...

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
I didn't like
  • No customer service
#1018930
Bought a new T5 from Best Buy.Didnt last a month.I paid to send back Swagtron to wait almost a month to get a refurbished board with no charger.Customer Service not helpful
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Swagway

Swagway We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1016371
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
I ordered a new X1 hoverboard 9 days ago from Swagtron (directly from the swagtron.com website). I attached the ad here. It says specifically it is a "New" hoverboard for $199. I received it four days ago but it was a store return that was badly damaged. It still had...
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Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.5
I liked
  • Product is cool
I didn't like
  • Poor product quality
  • No customer service
  • Customer service
#1015941

Contact Swagtron

Headquarters Address:
Swagtron.com
3431 William Richardson Dr., Suite F
South Bend, Indiana 46628
United States
Phone:
(844) 299-0625
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Companies similar to Swagtron

I bought my daughter the x2 for Christmas and after only 4 days it stopped working. Emailed swagtron and after a week I got a response and a shipping label so I could send it back to them and then they would fix it if it was a warranty issue or I would have to pay for...
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Swagway

Swagway Thank You for the update and also Thank You for the opportunity to address this issue! Swagtron apologizes that your experience didn't meet your expectations! We are EXTREMELY...

Anonymous

Anonymous Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...