New Reviewer

ZERO Customer Service, don't think they even know what it is.

1.7
Suzuki Marine - ZERO Customer Service, don't think they even know what it is.
Suzuki Marine - ZERO Customer Service, don't think they even know what it is.
Suzuki Marine - ZERO Customer Service, don't think they even know what it is.
After spending months waiting for a simple return phone call or letter in reply to my priority mail express $27.00 letter with pictures, hours on the telephone connecting to a actual human being once, and sending a full copy of the original letter to their Tampa office - NOTHING, not a reply, explanation, appology or remedy to loose bolt in engine box, and cracked cowling cover replaced missing logo's. Basically a 200 pound anchor.

User's recommendation: Do not buy a Suzuki Marine Product, avoid at all cost, better off going to Las Vegas and gambling your hard earned money away.

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ID
#2523433 Review #2523433 is a subjective opinion of poster.
Pros
  • Looks
Cons
  • Zero customer service
  • Still not usable after 6 weeks
Loss
$4200
Preferred solution
Let the company propose a solution
New Reviewer

Problem with dealer - Suzuki is clueless as to issue.

1.8
dealer installed new computer under suzuki recall. Now dealer wants to remove computer because suzuki wants to charge him for the part ?
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ID
#1925907 Review #1925907 is a subjective opinion of poster.
Loss
$1000
Preferred solution
correct part has been installed, no reason to remove it and install what ??

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