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Core altimeter has a design defect that Suunto won't acknowledge

Core altimeter has a design defect that Suunto won't acknowledge
I bought a Core altimeter watch in March, 2020 at full price on Amazon. I use it for hiking. I want to know the accumulated gain and loss for each hike. This would take into the calculation any ups and downs. My previous Suunto Observer watch did this perfectly. The new Core reads current altitude correctly. But on a simple hike, say gaining 1,000', it will accumulated gain correctly for the first 15 minutes. Then the numbers start to zoom up. It shows 3,000' to 5,000' of accumulated gain on a 1,000' hike. Up to 13,000' on one 1,700' hike. The attached photo shows the Core accumulated ascent reading on the left (3,950'), and my old Suunto Observer reading on the right (1,171'). This was at the top of an 1,170' hike. I have sent the watch to Suunto service twice. The first time they just replaced it. The second time they returned it unfixed, with a note that it passes lab tests. Obviously, those tests do not match what happens in the field. After getting the watch back the second time, I emailed Suunto service. No response. I have tried calling 5 times, each time on hold for 30-45 minutes, when I gave up. (Their hold music is truly awful.) I have even written to Suunto in Finland. No response. Note to company in lieu of proof of purchase: Service request number: R202006****4227-1

User's recommendation: Do not buy a Suunto altimeter watch like the Core if accumulated gain and loss matters to you,or if you care about good customer service.

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ID
#2085581 Review #2085581 is a subjective opinion of poster.
Product
Suunto Core Watch
Pros
  • Comfortable fit and good looks
Cons
  • Worthless for accumulated altitude gain
  • Unresponsive and mostly unreachable customer support
Loss
$200
Preferred solution
Full refund

Not good

was sent to Finland instead of Utah for repair
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ID
#1534242 Review #1534242 is a subjective opinion of poster.

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