Amanda C Tqp

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Verified Reviewer
| map-marker Brenham, Texas

Complaint

Still never received my phone call from corporate office of my complaint 210-809-**** So I called cause the manager rudely accused me of stealing when I have never ever been into their store at all.
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Cons:
  • Great supplies

Preferred solution: A apology for one and maybe a discount

User's recommendation: No 00000

Christopher I Eeg
map-marker Harrisonville, Missouri

Getting Worse

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Well Sutherlands lumber is doing it again and I see Bankruptcy for them if we hit a recession. Sutherlands power tools are twice the price of other lumber yards and Sutherlands does not do price matching. Even though in Kansas City Sutherlands beat-up Home Depot for not price matching. I went in to get some 2x4 studs and when I looked at the end of the bundle over 40% of them were split. I asked the manager why their lumber was very poor in quality and he stated "We get our lumber the same place everyone else does!" and then gave me a *** look. I then asked if Sutherlands was going to file for Bankruptcy, since the prices are so high and quality is so low? He looked at me like I did not know what I was talking about.
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Pros:
  • Air conditioning while you spend hours digging through lumber
Cons:
  • Manager stupidity
  • Poor quality lumber

Preferred solution: Nothing I will start driving to Belton. Not with dealing with stupidly, high prices, and poor quality lumber. LOL the guy was a manager in his 50s.

Anonymous

Short Review on December 14, 2016

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I have had price discrepancies with the store in La Grange Texas for the last 2 years they have been open! Nothing is ever marked right! They do not honor the ad prices or sticker prices on the shelf! I have had enough. I am glad I did, because the local lumber yard has better prices for better quality wood!
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Reason of review:
Poor customer service
Coolidge Evk
map-marker Mountain View, California

Sutherland Lumber Company - Pressure Treated Wood Review from Mountain View, California

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Bought $5,000+ pressure treated wood for 1500 sg. ft. deck. Was told, &tag on wood stated lifetime warranty, stained deck every 3 years RELIGIOUSLY.. deck 48" above ground, used thier screws. Now after only 7 years boards have started to rot along grain where screws are. They made me jump thru hoops ( original reciept, lifetime warranty tags on end of boards which i saved w/ manufactors name, address, lot numbs, etc. WHICH I SAVED ALL OF!!!!)Granted its only 6 boards, but aftet waiting a week to hear back they say ....too bad.....WHAT???.. 5 GRAND PLUS AND THATS THEIR WARRANTY... no wonder MENARDS is full of customers and i barely see 5 or 6 people in sutherlanfs when i shop there. Well they just lost another customer over about $38 worth of wood... Stay away from these guys cause their word isnt worth all the paperwork you save to prove your guarentee!!!
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Reason of review:
Bad quality
ctappy
map-marker Washington, District Of Columbia

Don't buy from mid continent cabinets

In the middle of a major house remodel and my house looks GREAT with the exception of the cabinets that came from Mid continent and Sutherlands. The cabinets are thin plywood bases, have warped veneer finsih, they are covered with some kind of oily finish and have no consistency in how the stain was applied. Some are light, some are medium and some are dark espresso finish on a solid maple door. They are CRAB. Full stop they are sub par quality. 100% of my family and friends are in agreement with the fact that they are BAD. Just want them out of my home. I'm on hold now for six weeks on my project while I figure out how to work through this cluster and place high quality cabinets in my new home.
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2 comments
Guest

At first glance these are decent looking cabinets. However plan on replacing 1/2 the cabinet doors because they will come warped.

Additional reinforcement had to be added to the upper corner cabinet face because there was no positive backing to attach the cabinets on either side. Plan on replacing every screw in the hinges and drawer faces. Also after 9 month the wood had shrunk and gaps started appearing at factory joints.

More then half the soft closers had to be replaced due to failures. I would not recommend to anyone.

Guest

I can't agree with you more! I worked for Mid Contient.

I use to own my own business building cabinets and after I had to close, I went to work for them. I can tell you 100% of the doors are made from China and shipped here. They use cheap plywood and do not train their employees how to use the machines. They buy old or used equipment that breaks down constantly.

The employees are so disgruntled that quality doesn't matter anymore so it doesn't surprise me you have issues. They crank out 900 cabinets a day and not one person cares about quality because they work their employees to death.

I wouldn't buy from this company because poor quality, the sales reps might be nice but most are full of ***. They are selling you low quality, poor staining, and poor finishing cabinets.

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