Skip to content
  • Login
Survival Straps

Survival Straps

www.survivalstraps.com
What is your customer experience with Survival Straps?

Survival Straps Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Survival Straps has 1.7 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.

Show reviews that mention
service money useless merchandise deal reviews httpwwwsurvivalstrapscom ripped phone messages money phone customer
Filter review
Sort by
Marvin L Mxm

Reading reviews

What's the deal? How come so many complaints?

Come on, you have the potential to go big. Hire some vets if you want a great company.

I have tried to go into my account but am unable to access.

I tried to go to "Forgot Password" But nothing happens. Any e-mails come back from postmaster'

View full review
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

1 comment
Diantha Sdq

Hi I had no problem when I ordered my Apple Watch strap I try to get on there website got on but it won’t let me open the Apple Watch strap what going on

Marvin L Mxm
map-marker Wellsville, New York

Reading reviews

What's the deal? How come so many complaints?

Come on, you have the potential to go big. Hire some vets if you want a great company

View full review
john m Nns

I used to buy from them, now ripped off

Ordered before Christmas, I called and they said they were swamped from Christmas orders and would get back to me.. crickets.

website down no way to call RIPPED OFF!

View full review
Loss:
$60
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Florida, New York

Horrible company!!

Horrible company that claims to heal/ help people through their advanced edge technology. The CEO of the company tells his employees to go online and "give good reviews." Most of his employees sign up using fake names & emails to write a good review for the company.

Don't buy into this!!!

Such a scam. This guy scams people telling them it will help their health & makes a profit from it!!!

View full review
Reason of review:
Not as described/ advertised
Anonymous

Survivalstraps Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Service is Rude! Merchandise is cheap and overpriced.

View full review
Reason of review:
Poor customer service
Anonymous

Survivalstraps Bracelet Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They did not stamp in what I requested (if you're going to star out a curse word please tell me before the check out option and not in fine print) even if it had been what I wanted it was barely visible. For how much I paid I expect custom to be custom and visible on decent materials. The metal feels like cheap plastic I'll be surprised if it lasts a year.

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Clarksville, Maryland

Great service. Great merchandise. Fast delivery

I ordered two survival straps. Each time , they were slightly off in measurement.

I sent them back each time, and am totally satisfied with the service, and getting the correct adjustment. A small difference in size can make a big difference, and they got it totally right. They are very easy to get on the phone, and respond by email quickly.

Besides, one can customize the strap. Tremendous variety---and, it's made in America.

That meant a great deal to me.

I've looked all over the internet , and haven't found a site that had such a terrific combination of colors. Manuel Lazerov

View full review
Pros:
  • Terrific service
Reason of review:
Good quality
Anonymous
map-marker Buxton, Maine

Bracelet Review

Usmc not the same as the picture it is

plastic and emblem you can hardly see

not what I ordered.

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Idaho Falls, Idaho

BAD CUSTOMER SERVICE AND POLICY

I bought a medical bracelet from this outfit and year later needed to change my medical info. I just need a new decal but was told I would need to buy a new bracelet?

Got a song and dance about how hard it is to put on a decal? and that bracelet would have to be unlaced to do it, which in not true. Customer service rep was rude when I asked for her boss she hung up on me. As my emergency contact number has changed my bracelet is useless.

I had also wanted to purchase a $500 Garmin watch from them but this outfit will no longer get my business or from my medical center, S&R and LE. Good job of shooting your selves in the foot over a stick-on that could save a life.

View full review
Loss:
$50
Anonymous
map-marker Johannesburg, Gauteng

Never received my parcell from them!

I ordered my straps in March 2014, its now end June 2014, still haven't received them. They said they will resend them, after sending mails for feedback, still no feedback received.

Ill make sure I advertise their service all over the Internet, Groups, Bulletins, Forums, Facebook, Twitter, you name it.

They send all these wonderful, friendly mails but after that absolutely no service, once they get your money you have had it, write it off! Useless Company, don't waste your money!!! Useless Company, don't waste your money!!!

Useless Company, don't waste your money!!!

Useless Company, don't waste your money!!! Useless Company, don't waste your money!!!

View full review
Loss:
$100
2 comments
Guest

Ordered mine on a Monday night. Recieved " Shipped" email on Wednesday. Recieved strap on Saturday....no complaints here!

Guest

Awful service, awful attitude. Overpriced

View more comments (1)
Anonymous
map-marker Tucson, Arizona

Product too small, no longer exchangeable

I purchased a survival straps bracelet in July and it fit Ok but my wrist grew as time went by and now they say I have to order a whole new one just because of that fact, they won't let me send my other back and have it re-sized to fit I will Never Buy another thing from this company. this is completely Ridiculous and gives a new meaning to the term customer Non Service .unacceptable and uncalled for, if I would've known about this HORRIBLE SERVICE before I ordered it,I never would've actually done it I bought it to support the Firefighters and I got SCREWED because I tried to help a charity event, by buying the Survival Straps bracelet

View full review
Loss:
$35
5 comments
Guest

DON'T buy from this company EVER

Guest

What a Fat Baby you get Fat an you want them to make it right! Dumb *** go on a Diet, an do not say the weight gain was Medical!

Please GROW UP DO NOT BLAME PEOPLE FOR YOURE EATING HABBITS I HAVE NEVER BOUGHT FROM THEM BUT I WILL TODAY.

I M NOT A EMPOYEE EITHER!

BILL

Guest

Obviously never made a paracord bracelet - you can't take an already made bracelet and resize it to a larger size - smaller size if it's a good deal too large, possibly. But it's not like a watch band where you just get a new size if you outgrow the bracelet.

Also, it's possible the cord wasn't pre-shrunk which if it's not companies tend to mention that the bracelet may shrink when it gets wet. If they don't mention that, then it's preshrunk and not their fault your wrist got bigger.

Guest

My wrist grew. Lol you fat ***.

Guest

Umm, do you get to return a pair of pants if you get fatter?

View more comments (4)
WebsurferAZ
map-marker Kingman, Arizona

Survival Straps (Tough Gear Inc)

This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!!

they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!! This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!!

they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!!This company (http://www.survivalstraps.com/) ripped me off!!! They took my money via PayPal and have not sent me my merchandise!!!

they have not responded to emails or phone messages left. DO NO BUY FROM THIS COMPANY!!!

View full review
Loss:
$33
19 comments
Guest

I ended up calling Pay Pal and they are contacting Tough Gear for them to produce a shipping invoice. If none is produced I will get my money back.

I would have rather gotten the 2 watch straps I ordered but this is how it is working out. I hope I help someone by letting you know what is happening to me with Tough Gear Inc./survivalstraps.com. I am thinking there sight got to big or they just got burned out makeing there products.

They never did respond to any emails I sent except for the first one where I was making sure they had my correct size for the straps. IF they stand good and I end up getting my straps I will let you know but this is where it stands as of today (1/29/2011)

Guest

Okay, I hope its just a mistake but the same thing has happened to me. I ordered almost 3 weeks ago and have gotten no response to 2 emails and the phone # says to send customer service questions via email. I bought 2 Christmas gifts that may not even get here.

Guest

Same here. Ordered on the 10th.

Got one response to an e-mail on the 14th. No responses to e-mails sent on the 16th and 21st.

Can't get through on the phones. I hope I didn't get ripped off of my $40!

Guest

I think I was ripped off as well. Placed an order on Dec 18th, received email on Dec 22nd, stating orders backed up, will be on its way soon.

Still havent received, sent 3 emails, 1 phone msg, heard nothing. Has anyone received their orders????????????????

Guest

Company does not answer phones or respond to emails. Takes money and doesn't deliver. Fraud Fraud Fraud

Guest

Same deal. I ordered a month ago and they wont reply to emails asking about my order, I cant reach them on there 800 #, They say to use there support email and they will respond the same day, Thats BS, They havent. I used Pay Pal and I found in there sight I can file a claim to get my money back and I will do so if I dont get what I ordered soon.

Guest

The. Ssgoing on with no reportame thing s

Guest

:eek now I dont know what to do my son really liked this bracelet he saw it stood for firefighters and he had not ever seen one like that before so I was going to oreder it for him. I dont know what to do now.

Guest

Other people offer similar items on ebay, just search for survival bracelets.

Guest

After Pay Pal contacted them I got the straps I ordered a month ago. I dont know what there deal is for the delay but on a positive note here I will say the straps are all I was hopeing they would be.

There was 6 pieces of paracord that needed to go under my watch pins but they wouldent. I attached my watch weaving my watch pins through them so I actually used 3 to attach my watch with and in doing that my watch went on pretty easly. My advice to you is if you buy from these people use Pay Pal incase the same thing happens to you.

I am happy with the product after finally getting what I ordered. I hope this review helps someone.

Guest

This was the first year of operation and had trouble keeping up. They have added employees and customer service. It is a good product, hope you try it again.

Guest

24hr response on lots of questions by email. Friendly service.

I got my watchband fast but my watch does not have pins so the strap would not fit. They had me send in the watch itself, custom wove the strap onto my fave watch and sent it back. A little more turn around time on the custom job but it is AWESOME. The other stuff they made for me is really nice too.

Sounds like they grew too fast.

Give 'em another shot. They treated us GREAT!

Guest

Please will someone from this company return my email overbyjodo23@***.com or please return my phone call 615-423-****.I am a cancer patient with time running out. Wanted to wear the bracelet I ordered on 07-28-11.

Have all information about my order printed off. thank you so much

Guest

They promote our troops in a BIG way. I bought 3 straps thinking a percent of my purchase would be contributed to The Wounded Warrior Project as they claim to be a proud sponsor of the project. In looking through their literature, I fear I may have been duped.

Guest

Well, my husband ordered a survival strap for me. He showed me what he ordered and it seemed kind of masculine, so I'm trying to get in contact with them to change my order to something else.

(My husband is in the AF & currently overseas.) I called them at least 10 times yesterday, and they never answered their phone. I left a message, which has yet to be returned 24 hours later. I also emailed them last night. I just decided I'd google "survival straps complaints"...

and now I find all of this. This is HORRIBLE. They've already taken the money out of our bank account.

Now I fear I will never get what I want, simply because they don't respond to things. The way they are conducting business has to be illegal in some way.

Guest
reply icon Replying to comment of Guest-613740

Nice English, is it your second laguage?

Guest

i ordered two straps for me and one for my wife back in dec 2012 and the order was wrong!!!! so i called them over 10-15 times and emailed them over 10 times and still no customer service at all !!!!!!!!!!!!!!!!!!!!!!!!!

they take your money and thats that ..... you think they care, i don't think so...they has so many complaints at the bbb site its a joke !!!!!!! there product is good as the customer service is !!!

so in that case, no customer service there product is full of *** to me !!!!!!!! very upset over three months and no calls or emails returned !!!!!!!!!!

Guest

I received an incorrect order and wasn't pleased with the non-existent email response to my friendly complaint. I did find a number to contact them, and my call was answered in just a couple minutes.

The guy I got on the phone was polite and apologetic, and went out of his way to make my order right and make it as easy for me as possible. I do wish I had purchased through PayPal, but now that everything is resolved, it is a good product and I would buy from them again. ANY company could have shipped an incorrect item - it's how they resolve the issue that will affect whether I share how great they are or bash them every chance I get.

I could only be more pleased if the order had been right, but its just human error. :/ :zzz

Guest

I placed my order on 8/1/13 & received it on 8/6/13! Got just what I wanted great service!!! :)

View more comments (18)

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article