Surterra Wellness
Surterra Wellness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Surterra Wellness has 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. Recent recommendation notes "Customer service sucks!"
Key Takeaways for Future Customers
- Bring a receipt for purchases and consider the store return policy before visiting.
- Read Surterra Wellness reviews and be prepared to escalate if you face service or refund issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Refunds and replacements denied without receipt; shoppers report being banned after disputes.
Positive Feedback
No positive comments appear in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Surterra Wellness has 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. Recent recommendation notes "Customer service sucks!"
Key Takeaways for Future Customers
- Bring a receipt for purchases and consider the store return policy before visiting.
- Read Surterra Wellness reviews and be prepared to escalate if you face service or refund issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Refunds and replacements denied without receipt; shoppers report being banned after disputes.
Positive Feedback
No positive comments appear in the available review.
Turn one complaint into a collective action
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Verified Reviewer |
Ashburn, Virginia
I have been a customer for years and I...
- Staff refused a replacement without a receipt.
- Banned from all stores by email, and threatened with police.
- I will file formal complaints.
I have been a customer for years and I have never been treated so unfairly and impolite by your staff. I ask the store clerk to please replace a faulty vape battery that I purchased at the Delray Beach store.
I was told no refunds or replacements without receipt. I told the clerk I would return with receipt for a replacement battery but I was told maybe and if not that I should go to another store !
The next day received email stating, I was band from all your stores.
I went back with receipt and I was threatened with the Police.
Embarrassing moment for me while in front of customers . Will be filling formal complaints if this matter is not resolved Asap
Totally unprofessional behavior from your staff !
- Have your receipt records on there computer
User's recommendation: Customer service sucks !
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Why do people mistake being told something that they do not like as rude? You should have kept your receipt.
Why on earth would you leave your house to return an item and not take the receipt? And there is WAY more to you being banned than you stated.
There are lots of holes in the story. LIke how she behaved that they felt the need to call the police on her and ban her.
Exactly and she caused her own embarrassment.