Surrey Blinds And Shutters

Initially very happy. However, within five months one of our blinds developed a split.

I politely raised this as they are under warranty. The response I got was rude and inadequate (see below). We have only raised and lowered the blinds using the chord, but I was told it was my fault and not theirs.

The blinds are less than five months old. John Lewis is cheaper and I'm going to presume not as rude / sticks to their word:

'In this instance, we feel that this slit has not been caused by a manufacturing, supplier or installation error and therefore is not covered by warranty.'

I was compelled to write this review (my first ever on any site) as I was so disgusted by what I witnessed on Surrey Blinds Limited's Facebook page. I came across this as I was reviewing their site on Facebook yesterday evening as we were looking at refitting our offices. Our business requires an element of due diligence, so I was doing some background checks.

A customer, who appeared to have a complaint following numerous errors by Surrey Blinds Limited, posted a polite, although negative, review on Surrey Blinds Limited's Facebook page. The review was factual and in no way personal, and complained about the lack of service and unwillingness of the Director (a chris-de-carteret) to call the customer back to discuss and try and resolve. The customer had asked for compensation, as the £50 credit (less then 10% of the purchase price) originally offered wasn't sufficient in view of the errors and lack of service.

The Director posted a reply which can only be described as rude and disrespectful. Although he acknowledged the problems and took credit for all the errors, there was no apology. Instead he cited the fact that this was a "small business", that "they had lost a lot of money the previous month" and that "customers don't just make up how much they want to pay us". His manner appeared aggressive and he was disparaging about the customer - accusing them of being difficult. There were numerous replies on Facebook from other users all saying how surprised they were with the companies comments and blatant disrespect of this customer (including myself - which meant I was notified of any other comments). When the customer replied saying that the companies financial situation was not their problem and pushed for compensation (copy and pasting his initial email and full details of the dispute), chris-de-carteret posted a public reply on the Facebook page calling the customer "greedy" and labelling them a "troll". He later deleted the whole post from their Facebook page, but I was so shocked at the time, I took a screen shot of all the correspondence.

Of course, I don't have details of the dispute so can't comment, but at no time did the customer act unreasonably online or appear offensive, unlike chris-de-carteret. Whatever the dispute, I'm amazed that anyone would act is such an unprofessional and nasty way. How is this man a Director?

I'm glad I saw this before placing any order with them. I don't think I've ever seen such bad customer service. Obviously some training in customer service and PR are urgently required, but I guess you can't teach basic manners.

Shame on you chris-de-carteret and Surrey Blinds Limited. I certainly won't be placing any business with you:

Surrey Blinds Limited

surreyblindsandshutters.…

& Direct Blinds & Curtains Limited (same business)