Surprice Car Rentals
Surprice Car Rentals Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Surprice Car Rentals has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied and report unfavorable experiences across billing and customer service.
Positive Feedback
Cars generally worked and initial prices were described as cheap, but positives are overshadowed by other issues mentioned in Surprice Car Rentals reviews.
Negative Feedback / Risk Areas
- Frequent Surprice Car Rentals customer complaints about not receiving refunds and withheld deposits.
- Allegations of unfair damage charges and manipulative sales tactics at desks.
- Poor response to billing disputes and unresponsive customer service causing long waits.
Key Takeaways for Future Customers
- Document vehicle condition thoroughly and insist on signed checklists.
- Be prepared for deposit and refund issues and follow up persistently on refunds.
- Consider alternative providers if prompt customer service and clear billing are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Surprice Car Rentals has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied and report unfavorable experiences across billing and customer service.
Positive Feedback
Cars generally worked and initial prices were described as cheap, but positives are overshadowed by other issues mentioned in Surprice Car Rentals reviews.
Negative Feedback / Risk Areas
- Frequent Surprice Car Rentals customer complaints about not receiving refunds and withheld deposits.
- Allegations of unfair damage charges and manipulative sales tactics at desks.
- Poor response to billing disputes and unresponsive customer service causing long waits.
Key Takeaways for Future Customers
- Document vehicle condition thoroughly and insist on signed checklists.
- Be prepared for deposit and refund issues and follow up persistently on refunds.
- Consider alternative providers if prompt customer service and clear billing are priorities.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Steer clear..you have been warned!
Awful, scammy, seedy franchise for Heathrow Airport. Their staff miraculously found chunk out of a tyre on return of vehicle.
I had no knowledge of this at pick up but later found a photo of the wheel arch that happened to have picked up the damage at pick up. In the interim they charged for new tyre. I sent evidence 7 times to the email address they gave, rang them, no reply. Contacted through a complaints website, which informed me they had read my email...still no reply.
Steer clear.
They felt dodgy (a good cop, bad cop performance between two staff when in their office, all very manipulative). Go with a company registered with a complaints body, which they are not.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bergamo, Lombardy
Terrible
They refused to allow me to pay a deposit on any of my credit cards, but were more than happy to allow me to pay for full coverage. We were on a time crunch and had no choice but to do so. Two months have passed, yet I have not received my deposit back, and attempts to contact support have led to nowhere.
- Car worked
- Strong armed me into paying more
- Never received deposit back
Preferred solution: Full refund
User's recommendation: Choose someone else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhodes, South Aegean
They tricked us into signing that we are responsible for damages we did not do!
This happened in Naples Italy
This is the worst car rental company. They are dishonest and you should not trust them!
They told us we were signing that we do not accept any damages to the car. They found a tiny little scratch in the windshield. They were looking for anything they could find. They told us, sign here, see it says NO, I do not accept damages.
Then they emailed us a copy and took out the 'no' check box.
The car already had a large dent in the side from a previous renter and that was never fixed. So, I don't know where they put the money they steal from people for 'damages'.
- Cheap prices
- Steal peoples money
Preferred solution: I do not want them to charge us for a new windshield. We did not damage the car.
User's recommendation: Do Not rent from them!!
Novi Ligure, Piemonte
After 3 hours waiting still haven’t my rental car
We went in line on Olbia airport on the 30th of April with like 8 families in front of us on 15:00 we went out of line after waiting for 3 hours and still 4 families in front of us! We booked another car because we had to drive 1,5 hour to our location and after 20:00 we had to pay extra when we arrived in the evening.
After complaining in the little container after waiting for 1,5 hour, it still didnt went any quicker. We want our money back 140,-
User's recommendation: Do not rent here
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