Leah L Uka

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Verified Reviewer
| map-marker Matthews, North Carolina

REFUND!

Surplus Freight Furniture - REFUND!

I ordered a dinette set on 5/16/2021 that I have yet to receive. After many attempts to obtain this set I want my money back and the location it was purchased at is no longer in business.

I have gotten the run around from everyone that I have spoken with about obtaining the furniture and the refund. The last time I contacted the store number I was given the incorrect corporate office number. They had me calling an insurance company! WOW!!

I just want my money back now...please and thank you! I can send the invoice upon request.

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Loss:
$1000
Pros:
  • Offered great sales when they were in business
Cons:
  • Poor solutions to bad business deals

Preferred solution: Full refund

2 comments
Leah L Uka

I was finally issued a refund, in full for the dinette set!

Leah L Uka

I received an email from Michelle Craddock, Sales Audit. She sent me a doctored invoice, dated in September, saying they never charged me for my dinette set.

My bank statement shows I made the purchase on 5/16. This is the most bogus attempt to not give me a refund for merchandise they failed to deliver on. The date they say the purchase was made, I was not at the store. So how was my card swiped and there's no transaction on my September statement that matches their invoice.

And if that was all that I purchased, why was the Gastonia location able to see my order and attempt to help me with the dinette in May 2022? I am thoroughly pissed that they tried to get rid of me by producing fake documents and lying!

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Rosemary G Ujf

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| map-marker Edmonton, Alberta

About a product purchased

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Surplus Freight Furniture - About a product purchased
Surplus Freight Furniture - About a product purchased - Image 2
Surplus Freight Furniture - About a product purchased - Image 3
Surplus Freight Furniture - About a product purchased - Image 4
I bought a hideabed from surplus furniture. I had it for 3 weeks. I went to fold it up to put it away and the rivit broke causing a bar to bend. I couldn't fold it up and I couldn't pull it back out. I called the store and told them what happened. They said it was a manufactureres defect and they would replace it. But it would take a couple weeks as they had to order it. 3 weeks later I called again and was told they ordered the part and they didnt know when it would come in. I just had to wait. Another 3 weeks later I called again and again was told the same thing. I told them Ivwas tired of waiting as I had nothing to sit on in my living room. I told them I wanted a refund or a new hideabed. They said the couldn't do that. I asked to speak to a manager. They gave me a number for customer service. I have called 3 times they don't answer the phone and don't return my calls. I found a number for corporate office through pissed customers. I called then and they said I had to call customer service. I told them that nobody answers the phone at customer service and they dont return calls. He said he couldnt do anything for me that I had to call customer sevice. It has now been almost 2 months.
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Loss:
$1398

Preferred solution: Full refund

User's recommendation: I would tell then not to shop at surplus furniture.

Elgin D

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Purchased warranty

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I purchased a warranty when I purchased my furniture less than two years ago I went to file a claim only to find out that company has gone out of business what can I do at this point?
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Tasha D

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Intimidating

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I have placed my review on several sites and I cannot copy and past it in this box so I'll leave it below. This is the colonial heights location.
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Preferred solution: Let the company propose a solution

User's recommendation: I came in to lease furniture. I asked if the delivery fee was added into the cost of the furniture. Antonio advised me that I would have to pay his "delivery guy" 100 in cash at the time of delivery. I then opted out of getting the furniture today. Antonio then got really upset. His tone of voice changed and he started saying "I'm mad confused" continuously. He asked me to continue processing my lease contract and I told him no. He said that would lock me in to my purchase price. I reminded him that I had paid him 50 previously to be locked into a purchase price. He then told me that was not to lock me in. I asked for my money back and he said I could only get a store credit. I told him I didn't want the credit and I no longer wanted to do business with his company because his aggression made me uncomfortable and I was going to write a review. His demeanor switched ONCE AGAIN. He said he would credit me my 50 dollars back to my card as long as I didn't write the review because he didn't want a bad review on his store. I handed him my card and he processed my refund. Then he threw my card on the table and asked me to sign the receipt while shaking his head. He seemed nice before he assumed he wasn't going to get my business. I was still going to get the furniture just not TODAY. I didn't want a random "delivery guy" who only accepts cash to deliver my furniture. I planned to get the furniture this weekend and pay cash for it and have a family member deliver it for me. Thanks to Antonio I will never visit surplus freight or any American freight ever again. I would rather pay double at Hanes or Ashley than to do business in an establishment where as a customer I am made to feel obligated to purchase OR ELSE.

Anonymous
map-marker Calgary, Alberta

Headache pain at back when using the bed and no assurance of help from the manager.

Three months ago my husband bought 2 queen size bed for my kids. at first my kids were excited but after a few weeks they don't want their bed in spite the fact that we bought cartoon characters covers and bed sheets which they love. We decided to sleep with the bed in exchange of our own bed from my kids. At first we notice we were uneasy and can't sleep tight. We thought it was just those days that we are not in good mood sleep days....However weeks past its not just the uneasiness but also pain at the lower back.Again it never come up to our mind that it was the culprit bed until I was pissed of and complain to my husband that the queen size bed tilt my body..it puts me in the middle after a few minutes even I sleep near the edge. So we decided to sleep at the sofa floor for a two weeks now. I never complain sleeping on the floor rather this culprit sofa bed bought at surplus by my husband. My husband complain to the store.They call back at me. What frustrate me is that they interrogate me with questions that made me a fool....like the manager asking maybe the kids are jumping because he also has kids too...well not mine...my kids are not ignorant between trampoline and bed. And he wondered why we bought queen size each for my kids????? (like when was the written scripture that prohibited to buy queen size for my kids, its not your money anyway!) HE DOUBTED THE CUSTOMERS!!!! i MEAN WHAT KIND OF PEOPLE YOU HAVE!!! We were looking forward to take THESE BED things being cared because we want it long-term to be with us.....the manager tried to boast at me that his somebody greater than me...the *** I cared....I paid my money to the things I want to buy that is efficient and new....and his closing remarks was " you know we are only retailer...we will report to the supplier but whatever they say we can't do anything at all. My goodness! Should I get a lawyer just to waste my time with this kind of store and people. How many customers you will treat this way. I will escalate this matter if this bed is not replace with better one. I| did not just waste my money for a garbage I get!!!!!...
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Loss:
$1500
Anonymous
map-marker Regina, Saskatchewan

Rude behavior by manager and cheating

I orderd bed and mattress in 2nd April from surplus furniture ... Manager promised me to deliver till 9th April.. On 9th April when I called them they told me your order is srill not there and manager promised me to deliver my order till 16th April or else he will give me free delivery .. On 19th when I called him for my order he told me same thing nor ready yet... as per his words he suppose to give me a free delivery, when I told him to give me he replyed me thar you are liar and lying for $80. what I should do now?
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Loss:
$1120
Annalisa F
map-marker Brooklyn, New York

Surplus Freight Furniture

I ordered my daughter a bedroom set to be delivered December 15th. It should have been a FULL SIZED headboard...bedframe...night table...double dresser and mirror and single dresser. I received a damaged QUEEN SIZED headboard....no bedframe...a double damaged dresser...mirror and no single dresser. I have called the queens store several times and NEVER GET A RETURNED CALLED. I went to the queens showroom to be told the manager will call me and there was no one there to assist me. I have reported this business to the better business bureau. I have since done a chargeback with my credit card company and have notified the attorney generals office!
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Loss:
$680
1 comment
Guest

I feel for you Sweetness on the Surplus Freight Furniture problem. It seems here in Canada we are having similar problems, and although my past many years prior to my recent purchase was exceptional, this recent purchase was just the worst experience ever.

I don't know that I will ever purchase from them again. Just this past June, I was moving into a new place from another province and bought a new living room set (leather) and they told me they needed 2 weeks notice prior to delivery date of my new address, I gave them over 3 weeks and had them change the delivery address to my new address. The day I moved in, they were to be there with my stuff between 10 and noon, no one showed up by 2 p.m so I called. Needless to say they not only didn't have my furniture, (it never arrived to their warehouse, but they were trying to reach me at my old phone number and NOT at the new one I gave them.

So after speaking with the manager for quite sometime, expressing to him I now have no livingroom furniture for my new home and they expected me to wait a couple more weeks! He said he would supply me with a floor model, same style, different color until mine came in, at no extra delivery charge, so I agreed. When it arrived that night, it was a brand new set instead, so I figured it was their call, not mine. A week or so later, I call them to see if my set has arrived yet, and found out that the Manager I dealt with had been fired, and that he should not have given me a loaner of a NEW set, so this manager tore my head off, instead of showing any compassion to me as a customer that didn't get what they paid for or had on delivery in the first place.

So after all was said and done, he told me my set would arrive in about a week and he would call me then. When he called me back, finally, he told me, first off, that mine was never ordered in the first place then he told me he found 2 sets of mine in his warehouse!!! So after all was said and done, there were 2 sets, that could have been sent to me in the 1st place, so delivery was no on route to my house, with the right color and style. So, when my set finally arrived, the movers took the plastic off the loveseat, and all was well, but when they got to the sofa, WOW and huge rip in the bottom area that had been GLUED back together from the manufacture !!

I couldn't believe my eyes and neither could the delivery guys, knowing they would have to come back, yet a 3rd time. After speaking once again with the Manager, he advises me to be patient !! Yeah sure...6 weeks later, I had to call him to see what is going on with my set, after several calls first to other employees insisting they can help me, which they could NOT! Finally he gets back to me, only to tell me, he tried to contact me a week after my damaged sofa arrived to me, because he found another one in his Warehouse, but he couldn't reach me by phone...NO WONDER, again, he was calling my old number!

These guys can't get anything right, not the phone numbers, not addresses, not furniture, not inspections, not delivery dates, not a thing...Then he promises delivery on this coming Tuesday, tells me he will call me first thing to set up a delivery time...Well guess what, I had to call again, by 12:30 p.m. because surprise, NO PHONE call from him again...so he finally returns my call 2-1/2 hrs later, with yet another excuse he is doing inventory, funny because I was told you would call me back in 20 minutes after your conference call. So many lies they tell their customers ! Finally it is suppose to arrive later this afternoon and we'll see what shape this one is in???

In my past years, I had great service, great furniture that all stood up well...no complaints, but NOW, with all the change over's from Managers to Sales personelle, this place sucks! They are more concerned with their Sales Quotas, than they are with their customer service or satisfaction....So sad, because as a 16 year customer, this one ends this year! No more....the only thing I found that isn't worth anything in their store are their mattresses, otherwise, everything else is or was fantastic, but NOT anymore !

You just lost a long time customer Surplus Freight! Adios!!!

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