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User's recommendation: I came in to lease furniture. I asked if the delivery fee was added into the cost of the furniture. Antonio advised me that I would have to pay his "delivery guy" 100 in cash at the time of delivery. I then opted out of getting the furniture today. Antonio then got really upset. His tone of voice changed and he started saying "I'm mad confused" continuously. He asked me to continue processing my lease contract and I told him no. He said that would lock me in to my purchase price. I reminded him that I had paid him 50 previously to be locked into a purchase price. He then told me that was not to lock me in. I asked for my money back and he said I could only get a store credit. I told him I didn't want the credit and I no longer wanted to do business with his company because his aggression made me uncomfortable and I was going to write a review. His demeanor switched ONCE AGAIN. He said he would credit me my 50 dollars back to my card as long as I didn't write the review because he didn't want a bad review on his store. I handed him my card and he processed my refund. Then he threw my card on the table and asked me to sign the receipt while shaking his head. He seemed nice before he assumed he wasn't going to get my business. I was still going to get the furniture just not TODAY. I didn't want a random "delivery guy" who only accepts cash to deliver my furniture. I planned to get the furniture this weekend and pay cash for it and have a family member deliver it for me. Thanks to Antonio I will never visit surplus freight or any American freight ever again. I would rather pay double at Hanes or Ashley than to do business in an establishment where as a customer I am made to feel obligated to purchase OR ELSE.
Headache pain at back when using the bed and no assurance of help from the manager.
Rude behavior by manager and cheating
Surplus Freight Furniture
Surplus Freight Furniture is one of the biggest Canadian discount furniture warehouses that sells quality, brand name furnishings and lets its clients save a lot of money on these purchases, buying directly from the manufacturers.
The company is well known in the furniture market for combining incredible value with low prices. Its departments with showrooms are situated in many cities, including Calgary, Edmonton, Sydney, Winnipeg and Ottawa. At any of them you can find furniture for family rooms and bedrooms, as well as mattresses, dinettes and much more. The company provides free layaway and same day delivery for all furniture that is in stock.
Surplus Freight Furniture is ranked 640 out of 1589 in Furniture and Decor category
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