New Reviewer

Just registered

Just signed on all was really fast and person I talked to Nicole was great and very helpful.
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ID
#1625856 Review #1625856 is a subjective opinion of poster.
Service
Surge Transportation Customer Care
Pros
  • Promised local lanes
Cons
  • Operations
Reason of review
Good customer service
New Reviewer

Hard No

This place wasn't for me. Sure, the owner is alright but the lack of professionalism is a real turn off. No, I don't mean dressing how you want, I mean the way people carry themselves. The fact that *certain* people think it's alright to talk bad and micromanage everything is kind of insane. I mean really? You think you're some hot shot in a transportation company of all things? C'mon now, this isn't some television station in LA or a legal firm. Grow up. Be professional. Do your job. Mind your business. Stop acting so middle school about everything and get over it. The place is lacking overall. The only redeeming quality is the fact that the pay is decent. Training is abysmal. You can tell a lot of the people who work there are lifers because of how they act in every which way. What a joke.
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ID
#1404394 Review #1404394 is a subjective opinion of poster.
Location
Orange Park, Florida
Pros
  • Consistency
  • Pay
  • Hours
Cons
  • Operations
  • Poor ethics
  • Staff
Reason of review
Work Experience or Job Application
Preferred solution
Don't bother.
New Reviewer

So Much Wrong Here

Alright, so I'm going to break this down into a list. I worked here for a brief period of time but was beyond appalled by the way this company is run. Before getting into details, I will mention that this company DOES offer decent pay for what people are doing in their positions. 1. Lack of procedures and appropriate workplace policies. Yes, your job typically comes with a manual but beyond that the manual itself isn't always helpful. There's a huge lack of structure which makes it uneasy to establish a proper workplace setting. 2. Serious violation of confidentiality. This was the most disgusting part for me. A workplace should ALWAYS be professional and the employer/HR should never, under ANY circumstances, be releasing information to the rest of the company or fellow employees on certain things such as why an employee has been terminated. True story. We were all called in for a meeting and the owner proceeded to show us recorded videos of the employee who was let go and went into great detail as to why they were let go. Why are we being told this? It is absolutely INAPPROPRIATE for the entire company to know someone's business like that. For shame. 3. Favoritism. So this one is glaringly obvious. There are certain employees who get special treatment and seem to get away with everything, such as making a $600 mistake and the owner letting it slide. When the owner has it out for you, you can't do anything right according to them. 4. General lack of professionalism. Although there is no dress code in the work place, there aren't official guidelines on how to act when I reviewed the contract (beyond the obvious/common sense). So we have a workplace full of people airing their dirty laundry; one person I worked with in particular told me way too much information about themselves when I was simply trying to do their work. This person was extremely condescending and backhanded as well. 5. Bullying. As much as you get this anywhere, I've singlehandedly witness the owner close in on someone and it would eventually egg on other people in the office. Employees have poor morale in general because of it. The main chat, where the owner and others share various pieces of information to keep the place running efficiently, can be rife with the owner or others making awful remarks. 6. No privacy. I've also witnessed (and heard) many people get some form of "discipline" from the owner in open spaces/in front of other employees. Not in the office, not over the phone or in private, literally in front of other employees and people who can hear everything going wrong which adds humiliation to people. This is a huge red flag, a sign of unethical behavior. 7. HR and Owner are married. Sometimes this isn't a big deal, however, it really hinders someone from being able to go to HR for certain things. Any decisions made by either party is certainly impacted because of the fact that they are married and they aren't hidden about it either. In summation, I wouldn't recommend working here at all. I've talked with other people who have worked there who left due to mental health (including myself). This place needs some work and it permanently left a bad taste in my mouth.
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ID
#1388663 Review #1388663 is a subjective opinion of poster.
Location
Orange Park, Florida
Pros
  • Pay
  • Hours
  • Consistency
Cons
  • Staff
  • Poor ethics
  • Operations
Reason of review
Work Experience or Job Application
New Reviewer

Horrible company to work with as employee or truck driver

Omar the owner is a piece of crap, he loves to belittle his employees because he thinks he is better than anyone. Largest ego ever. He treats his emplotees like they are animals and tells them he will fire them in front of the entire office. The rules pertain only to everyone that is not him or Michele. She cant even manage to train herself to do a good job. How is she an office manager. And the company us behind 350k in paying carriers. I would NEVER reccomend this company to anyone.
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2 comments
#1568369

My mental health went to garbage shortly after starting here. The amount of belittling and bullying by the owner and select individuals was enough to get me to quit and move onto bigger, better things.

#1763901
@PissedConsumer1568369

Horrible.

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ID
#1227440 Review #1227440 is a subjective opinion of poster.
Location
Jacksonville, Florida
Reason of review
Work Experience or Job Application

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