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Verified Reviewer
New Reviewer

Missing items

Surfstitch - Missing items
Surfstitch - Missing items
Surfstitch - Missing items
Surfstitch - Missing items
Ive been trying to ring this number for over a week now! Goes to message bank abc says use live chat. There is no live chat only Facebook. Ive contacted them via fb and no reply!!! This is disgusting service. Ive paid for items that Im missing!!

User's recommendation: Stay away!

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ID
#3266176 Review #3266176 is a subjective opinion of poster.
Location
Launceston, Tasmania
New Reviewer

Faulty towel stitching

Surfstitch - Faulty towel stitching
Surfstitch - Faulty towel stitching
Surfstitch - Faulty towel stitching
Recieved a town and country towel and has hole in hood the towels stitching is and has not been stitch well was wondering how we can sort this out thanks
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ID
#3092358 Review #3092358 is a subjective opinion of poster.
Preferred solution
Price reduction
Junior Reviewer

Avoid This Company; Selling Faulty Goods and Despicable Customer Service!

I purchased the faulty garement on the 23rd November 2014. On the 23rd March 2017 I had to return 2 faulty garments back to Surfstitch one a Rip Curl Mimosa Dress purchased on the 24th April 2014 and one the Billabong Alyriah Skirt - Indigo; neither item had been worn, still with the tags attached but had clear faults. I subsequently received an email confirming the Rip Curl Mimosa Dress purchased on the 23rd November 2014 had been refunded to me in full. I then received an email confirming they could not refund the Billabong Alyriah Skirt - Indigo as it was returned out of their return policy even though the Billabong Alyriah Skirt was purchased after the Rip Curl Mimosa Dress which I had received a refund for. I have asked the company to offer an explanation but they will not give me a definitive response apart from below: I am unable to process a refund on this item that you sent as the Rip Curl dress was not meant to be processed on our end, and lucky for you that it was :) There is no consistency in their returns policy. I have asked to pass this matter to a superior but the person I have been dealing with refuses to pass my details on. I have now raised a complaint with the Consumer Council in their state.
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ID
#1029981 Review #1029981 is a subjective opinion of poster.
Location
Burleigh Heads, Queensland
Cons
  • Faulty goods and inconsistency in returns policy
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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