Suretemp Manufacturing Reviews
5K CLAIMED LOSSES
2 TOTAL REVIEWS
Great with Sales, Terrible with Support
We purchased Solar PV and Hot Water from Sure Temp in March 2010 for $36,500. Installation went smoothly, system up and running in a few weeks (of course, we hadn't paid them in full yet). Since then, two prior service calls (one for PV and one for HW) were handled quickly and professionally. Now, we have had no hot water for over a week and they continue to tell us that no one is available to come out and service our system. And the salesperson we bought the system from doesn't work for Sure Temp anymore.... We strongly suggest you purchase your Solar System elsewhere.
Daytona Beach, Florida
Run Far and Fast
This company is not to be believed. If you want to know when they are lying just look to see if their lips are moving. After checking out this company credentials I found that not only are they misleading in their advertising, 25 years in business is nothing more than a LIE, but they have so many bad reviews and BBB reports that I almost canceled my " in home " free consultation. After about 3 minutes I wish I had. The rep didn't even want rto look around just wanted to know if I was ready to sign a contract. Typical Florida sales *** !. I asked him to atleast review my property so I feel comfortable with his pricing. He told me he was not able to because he " didn't know what to look for. He went on to say that any changes to the price would be done in writing the day of arrival. When I told him I did not like any surprises his response was that " that almost never happens " At this point I had decided this company was laying the groundwork to RIP ME OFF so I took the written price and asked him to leave. Funny that a week later I was called by the company and they told me the salesman was no longer in their employ. Not very comforting. I went on to rresearch other products and no matter who I spoke to ( 6 different companies ) they all said this company was making the least quality equipment and there was no customer service after the sale. I also received a call back from the original rep saying he left because this company did poor work, their product is of very low quality and the finance agreement was not what was offered. he went on to say that in his 6 months with the company they never ever finished a job on time and often had last minute substitutions of product, no name was substituted for brand name. If you are even considering this company think again !
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