SuppliesOutlet
SuppliesOutlet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SuppliesOutlet has 2.1 star rating from 4 reviews with mostly dissatisfied customers; complaints focus on defective ink and toner, incorrect merchandise, and slow or unhelpful customer service.
Key Takeaways for Future Customers
- Check each item on delivery and document defects immediately.
- Expect limited responsiveness on refunds and warranty claims; consider alternatives when prompt service is needed.
Negative Feedback / Risk Areas
- Frequent SuppliesOutlet customer complaints about defective cartridges, incorrect orders, and poor customer service handling of refunds and billing.
- Reports of damaged or incompatible parts and unwillingness to cover collateral damage such as dry cleaning.
Positive Feedback
Some repeat buyers reported good past results and the price level is described as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SuppliesOutlet has 2.1 star rating from 4 reviews with mostly dissatisfied customers; complaints focus on defective ink and toner, incorrect merchandise, and slow or unhelpful customer service.
Key Takeaways for Future Customers
- Check each item on delivery and document defects immediately.
- Expect limited responsiveness on refunds and warranty claims; consider alternatives when prompt service is needed.
Negative Feedback / Risk Areas
- Frequent SuppliesOutlet customer complaints about defective cartridges, incorrect orders, and poor customer service handling of refunds and billing.
- Reports of damaged or incompatible parts and unwillingness to cover collateral damage such as dry cleaning.
Positive Feedback
Some repeat buyers reported good past results and the price level is described as medium.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
INK CARTRIDGES RECEIVED ON ORDER #374****
- Incompatible ink cartridges for HP Envy 5052; printer won’t recognize them.
- No response from customer service after troubleshooting; refund requested.
I received a three pack of black ink cartridges with a printer head for my HP Envy 5052 printer. However, these ink cartridges are incompatible with my printer and I can't print anything.
I have contacted your company several times about this.
I did troubleshooting as the agent suggested and I still can't get the printer to recognize these cartridges.
I sent a picture of my printer, etc. through my i phone and no one responds.
I ordered new ink cartridges from another supplier and they are working fine.
I have been a customer for several years and have good results. I would like a full refund on my purchase!
User's recommendation: The printer head that was supplied with the ink cartridges don't work.
Memphis, Tennessee
Cartridge
Ink cartridges will not print, error message says non Hp chip, I spoke to a representative yesterday and was informed still covered by warranty
Problem
Four of the six black ink cartridges are defective the other 2 works just fine. In the future, I will make sure that I check each item as soon as I receive them.
Preferred solution: Full refund
User's recommendation: Check each item when you receive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon receipt of merchandise
- The merchandise I received was incorrect; I notified the company with photos, they were awaiting warehouse confirmation, and I heard nothing.
The merchandise I received was incorrect. I notified the company immediately.
The customer service representative said that they were waiting for confirmation from the warehouse!!!
I have forwarded pictures of the merchandise that I received along with pictures of the packing slip and pictures of my printer. I have heard NOTHING and they have my money!!!Donot trust their
- No follow through to resolve the situation
Preferred solution: Full refund
User's recommendation: Do not trust their advertisements!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer4 defective CBDR730 drums
- Order 450****: 4 CBDR730 drums for MFC-L2710DW; 2 broken, 1 won’t fit.
- Wants to trade 4 units for 1 DR730-1P; seeks instructions by email.
Order #450**** - bought 4 spare CBDR730 drums for brother MFC-L2710DW - 2 are broken in the box (have photos) - the one not broken doesn't fit the printer, if I force it in the printer reports no drum/no toner when there is toner - I have not opened the 4 box as it is illogical that as the 3 opened (2 broken - 1 doesn't fit) are defective and appear identical to each other, it would be a waste of my time to bother with the 4th unit - I spoke with your customer service agent, Queen, on 1/10/2023, she said take picture of the broken units and their serial numbers, I can not find any serial numbers, but, each has the same sticker that displays the same following numbers: 090221 - 1 L 25092* ***. I do not know what u want me to do with the 4 units I have, I can not use them, please advise.
I do not want u to replace them as they do not work, I will trade the 4 of them for 1 OEM DR730-1P. email and/or call me with instructions asap as I can no longer us my printer 440-341-**** * rhm@***.org.
User's recommendation: Order #450**** NOV 2022 do not buy CBDR730 drums for brother MFC-L2710DW
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Cartridge & Even Worse Customer (dis)Service
- Toner cartridge leaked, ruining khaki pants.
- Refund offered for the cartridge only; dry-cleaning costs denied.
Purchased a toner cartridge from them for my office printer (had previously purchased toner cartridges a few times prior). When I removed the cartridge from the package, toner leaked out of the cartridge all over my khaki pants (obviously ruining them).
I've had this printer for years and never had a single cartridge from any other supplier leak toner. I contacted Supplies Outlet customer support. Besides asking for a refund, I also asked that they cover my dry cleaner bill (as I was hopeful they might be able to remove the toner and save the pants. I was told they would credit the cartridge but not pay the cleaning bill.
I ultimately reached a manager who first blamed me and (wrongly assumed) I had opened a package that was visibly covered in toner. I explained the outer package had no signs that toner was leaking from the cartridge. She simply stated "we are not responsible for your dry cleaning bill" but would issue a refund for the cartridges once they were received back (by the way, they left it to me to find a box large enough to ship the 2 cartridge boxes back to them).
Somehow they believe that toner getting all over a customer is not an obvious outcome of a defective product.
DON'T BUY FROM THIS COMPANY! They don't stand behind their products, don't pay for damage caused by their products and don't care about providing fair resolution.
- Defective product and awful customer service
Preferred solution: Reimburse dry cleaning charges for cost to clean & hand spot my pants to remove the toner.
User's recommendation: DON'T BUY FROM THIS COMPANY!
Lebanon, Pennsylvania
Fool Me Once
- Ordered four toner cartridges; used one.
- Cyan cartridge printed with no blue; printer showed full, and supplier required return before replacement.
Ordered set of 4 toner cartridges for laser jet printer. Only needed 1 immediately and used the balance as needed.
Immediately after loading the cyan cartridge my printer indicated the cartridge was full but when printing, 1/2 of page showed no blue and the other half only faded bars of blues. Apparently the cartridge was empty.
Complained to supplier who insisted I return cartridge before sending replacement forcing me to purchase another cartridge in order to use my printer. After they received returned cartridge, they notified me cartridge was empty - which of course was my reason for returning it in the first place and refused to refund my money or send replacement.
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