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4 defective CBDR730 drums

5.0
Order #450**** - bought 4 spare CBDR730 drums for brother MFC-L2710DW - 2 are broken in the box (have photos) - the one not broken doesn't fit the printer, if I force it in the printer reports no drum/no toner when there is toner - I have not opened the 4 box as it is illogical that as the 3 opened (2 broken - 1 doesn't fit) are defective and appear identical to each other, it would be a waste of my time to bother with the 4th unit - I spoke with your customer service agent, Queen, on 1/10/2023, she said take picture of the broken units and their serial numbers, I can not find any serial numbers, but, each has the same sticker that displays the same following numbers: 090221 - 1 L 25092* ***. I do not know what u want me to do with the 4 units I have, I can not use them, please advise. I do not want u to replace them as they do not work, I will trade the 4 of them for 1 OEM DR730-1P. email and/or call me with instructions asap as I can no longer us my printer 440-341-**** * rhm@***.org.

User's recommendation: Order #450**** NOV 2022 do not buy CBDR730 drums for brother MFC-L2710DW.

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ID
#4285433 Review #4285433 is a subjective opinion of poster.
Loss
$130

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Defective Cartridge & Even Worse Customer (dis)Service

1.2
SuppliesOutlet - Defective Cartridge & Even Worse Customer (dis)Service
Original review updated by user May 17, 2022
Purchased a toner cartridge from them for my office printer (had previously purchased toner cartridges a few times prior). When I removed the cartridge from the package, toner leaked out of the cartridge all over my khaki pants (obviously ruining them). I've had this...
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#3584836 Review #3584836 is a subjective opinion of poster.
Location
Riverside, Connecticut
Cons
  • Defective product and awful customer service
Loss
$25
Preferred solution
Reimburse dry cleaning charges for cost to clean & hand spot my pants to remove the toner.

Fool Me Once

Ordered set of 4 toner cartridges for laser jet printer. Only needed 1 immediately and used the balance as needed. Immediately after loading the cyan cartridge my printer indicated the cartridge was full but when printing, 1/2 of page showed no blue and the other half only faded bars of blues. Apparently the cartridge was empty. Complained to supplier who insisted I return cartridge before sending replacement forcing me to purchase another cartridge in order to use my printer. After they received returned cartridge, they notified me cartridge was empty - which of course was my reason for returning it in the first place and refused to refund my money or send replacement.
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#376575 Review #376575 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania
Loss
$29

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