Supplementing.com is a SCAM

EVERYONE SHOULD FILE A COMPLAINT ON RIP OFF REPORT AS WELL. I ordered some supplements from the site supplementing.com. Upon confirmation of the order, I noticed a mistake. I tried emailing them at contact@***.com, which was the email address on the invoice, and the message kept bouncing back as an invalid email address. I tried calling but no one ever picked up the phone and I left voice mail messages, none of which got returned. So now, I'm stuck with an extra bottle of the supplement that I ordered. I figured it might be ok, if it works. Plus the invoice stated a 90 day money back guarantee. So I tried the supplement and of course it didn't work. I tried 1 full bottle and some out of the second bottle. After about 5 weeks, I tried calling and emailing every day (by this time, I found an email online for supplementing.com that actually worked). Finally after 2 weeks, I get an email back stating I need to call the phone number, the one where there is never an answer, and get a Return Tracking Number. Another week or so goes by and I'm finally able to get a return tracking number from a correspondence through email after threatening them that I was going to contact my credit card company. I mail back the unused supplements and then am told that any opened bottle must be returned within 45 days and the 90 day return only applies to unopened bottles. This is not stated anywhere on the invoice. The invoice states the following: So, if you're not 100% happy with this product, Supplementing.com offers a FULL REFUND within 90 DAYS of PURCHASE! This company is a FRAUD. DO NOT USE THIS SITE. DO NOT USE SUPPLEMENTING.COM
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ID
#475723 Review #475723 is a subjective opinion of poster.
Location
El Mirage, Arizona
Loss
$97
New Reviewer

Supplementing.com

I put an order in on January 3rd of 2012. I received multiple emails stating my order is on "back order." Then I received emails stating that other customers have received their shipments and I should receive mine shortly. Now over 20 days in, I received an email this morning as follows "Dear Donny Ahmadpour, I am sorry that you are having a problem with your order. I have reviewed your order and at your request I have canceled it and issued a refund. You should receive a refund within 4-7 business days. We thank you for your patience and once more apologize for the inconvenience." So it shows they never sent my items, even though they say they did. You can't falsify the beautiful emails they sent me. Upon request, I will forward the entire conversation.
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ID
#292222 Review #292222 is a subjective opinion of poster.
Location
Mission Viejo, California

Supplementing.com

Do not purchase from this company (supplementing.com). My story is that I ordered products online and I didn't received it until 3 weeks later. The company stated that they will ship the products a day after I placed my order online. They didn't ship it until a week later---and this happen after I spoke to their customer representative that the product is in back-order. They don't inform you that your orders are not ship and they are in back order. The company are just disorganized and their products online are not well managed and updated. All I can say---> is that they have BAD customer service. If you want your products to receive on time, I recommend that you don't order from this company.
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20 comments
#786188

Don't forget to post your complaint on ripoffreport.com so that other people don't get ripped off by this company.

#786187

I ordered some supplements from the site supplementing.com. Upon confirmation of the order, I noticed a mistake.

I tried emailing them at contact@***.com, which was the email address on the invoice, and the message kept bouncing back as an invalid email address. I tried calling but no one ever picked up the phone and I left voice mail messages, none of which got returned. So now, I'm stuck with an extra bottle of the supplement that I ordered. I figured it might be ok, if it works.

Plus the invoice stated a 90 day money back guarantee. So I tried the supplement and of course it didn't work. I tried 1 full bottle and some out of the second bottle. After about 5 weeks, I tried calling and emailing every day (by this time, I found an email online for supplementing.com that actually worked).

Finally after 2 weeks, I get an email back stating I need to call the phone number, the one where there is never an answer, and get a Return Tracking Number. Another week or so goes by and I'm finally able to get a return tracking number from a correspondence through email after threatening them that I was going to contact my credit card company.

I mail back the unused supplements and then am told that any opened bottle must be returned within 45 days and the 90 day return only applies to unopened bottles. This is not stated anywhere on the invoice. The invoice states the following:

So, if you're not 100%

happy with this product,

Supplementing.com offers a FULL REFUND within 90 DAYS of PURCHASE!

This company is a FRAUD. DO NOT USE THIS SITE.

#727215

I'm not sure what this company exists for.

I initially placed a $300 order, received a shipping notification (with a tracking link that didn't work) and waited. And waited. And waited.

After three weeks, I called to find my shipment and was told it must have been lost by DHL. Instead of replacing the order, they said they could only refund my money, which I did without a problem

I hoped it was a one-time mistake, so I placed the order again. On the 9th day (despite 4-7 day shipping), I called to find out where it was (because I'd been provided another dead tracking link). I was informed that because the weight would have been too much, so they'd cancelled the order and refunded my money - but had never informed me of this.

Taking my business elsewhere. Let's hope my experience improves somewhere else!

#522227

I ordered 3 bottles of myonox on 26 july 2012 and have received them 31 july 2012.

Here in the green isle of Ireland.

Can not complain about that kind of service.

Thumbs up to Supplementing.com

#473456

Been waiting for 2.5, I cant even get a hold of C.S. to see where my *** is at. Supplementing.com SUCKS!!!!!!!!!!!!!!!

#471870

I orederd 2 7 lbs of protien and 3 bottles of alpha t1 hasn't came cs said it shipped im like guess what I have tracking nummber it was initiated n never shipped. She's like well do u wanna wate or refund I said refund its a 360 dollar bill with 2 day shipping let's see if I get my money back. DON'T NOT BUY FROM THIS COMPANY

#471797

I placed my order on Apr.20th; Fedex confirms p/u on Apr.21st.

Arrives at Customs on Apr.23rd.

HAS BEEN SITTING AT CUSTOMS SINCE! NOT because "Customs is backed up," etc -

Because the scam artists at SUPPLEMENTING.COM didn't fill out the Commercial Invoice required for Customs Clearance!

Called them TO SEE IF THEY HAD MOVED ON THE SITUATION - no answer!!

Emailed - no response!!

"Live Chat" - ha..ha. - doesn't work, of course.

And you'll notice how the "forum" section of their website is a dead link? Gee, I wonder why? Maybe because every 2nd post would be a complaint..

GARBAGE.

You can buy from Amazon; More money, yes; but I get my shipments in 3 days, hassle free.

#468602

...and the saga continues. I eventually received my order albeit 2.5 weeks after ordering.

Like a ***, I place a new order this month...early to allow time for delayed delivery. I received my order today 3 days after placing order.

But it's the wrong product!! Will these guys ever get it right???

#455202

*** scammers has anyone actually recieved there products yet and is there anyway i can ge get my money back?

#453560

Great I just ordered from them ... anyone found any reliable places to order from

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ID
#263482 Review #263482 is a subjective opinion of poster.
Location
Seattle, Washington

About

Summary

Supplementing is a large online store of vitamins and nutritionals. It was launched in 2011. Its headquarters is based in Orem, Utah, United States. Supplementing offers a broad range of dietary supplements under the following categories: creatine supplements, testosterone boosters, meal replacements, weight gainers, and sleep aids. There is also a large stock of glutamine, HGH, protein supplements, and bodybuilding supplies. Available payment options are as follows: Visa, MasterCard, American Express, Discover, and PayPal. The company ships their products via FedEx and FedEx SmartPost the next day after payment.

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