El Mirage, Arizona
Supplementing.com is a SCAM
EVERYONE SHOULD FILE A COMPLAINT ON RIP OFF REPORT AS WELL. I ordered some supplements from the site supplementing.com. Upon confirmation of the order, I noticed a mistake. I tried emailing them at contact@***.com, which was the email address on the invoice, and the message kept bouncing back as an invalid email address. I tried calling but no one ever picked up the phone and I left voice mail messages, none of which got returned. So now, I'm stuck with an extra bottle of the supplement that I ordered. I figured it might be ok, if it works. Plus the invoice stated a 90 day money back guarantee. So I tried the supplement and of course it didn't work. I tried 1 full bottle and some out of the second bottle. After about 5 weeks, I tried calling and emailing every day (by this time, I found an email online for supplementing.com that actually worked). Finally after 2 weeks, I get an email back stating I need to call the phone number, the one where there is never an answer, and get a Return Tracking Number. Another week or so goes by and I'm finally able to get a return tracking number from a correspondence through email after threatening them that I was going to contact my credit card company. I mail back the unused supplements and then am told that any opened bottle must be returned within 45 days and the 90 day return only applies to unopened bottles. This is not stated anywhere on the invoice. The invoice states the following: So, if you're not 100% happy with this product, Supplementing.com offers a FULL REFUND within 90 DAYS of PURCHASE! This company is a FRAUD. DO NOT USE THIS SITE. DO NOT USE SUPPLEMENTING.COM
Don A Kjq
Mission Viejo, California
I put an order in on January 3rd of 2012. I received multiple emails stating my order is on "back order." Then I received emails stating that other customers have received their shipments and I should receive mine shortly. Now over 20 days in, I received an email this morning as follows "Dear Donny Ahmadpour, I am sorry that you are having a problem with your order. I have reviewed your order and at your request I have canceled it and issued a refund. You should receive a refund within 4-7 business days. We thank you for your patience and once more apologize for the inconvenience." So it shows they never sent my items, even though they say they did. You can't falsify the beautiful emails they sent me. Upon request, I will forward the entire conversation.
Do not purchase from this company (supplementing.com). My story is that I ordered products online and I didn't received it until 3 weeks later. The company stated that they will ship the products a day after I placed my order online. They didn't ship it until a week later---and this happen after I spoke to their customer representative that the product is in back-order. They don't inform you that your orders are not ship and they are in back order. The company are just disorganized and their products online are not well managed and updated. All I can say---> is that they have BAD customer service. If you want your products to receive on time, I recommend that you don't order from this company.
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