Superjeweler
Reviews and Complaints
Superjeweler - Octavius Watch Review from Fort Myers, Florida
Good Experience
- Service
- Necklace
- Shipping
Superjeweler - Necklace Review from Colleyville, Texas
Super jeweler
- Csr
- Cusomer servcie received
Bait and switch...not as advertised, no remorse...
Preferred solution: price reduction and advertisement change
Superjeweler Onpline Store
- Excellent
- People
Zero customer service
I bought an Octavius men's watch, and was sent the wrong model. Not only that, but the one they sent me was damaged.
I sent three emails detailing order number, correct model number and model number for the one I was sent. I got the automated "we'll get right back to you" email right away, but no further response. It's been about 6 weeks since my first email.
ZERO customer service! What does it take to get a response from this company?
Beautiful Ring
- People
Superjeweler - Ring Review from Philadelphia, Pennsylvania
14k Gold Peridot 1/2 carat earrings
No only has Super Jeweler not resolved my issues, but I now have another one about a gold Fleur des Leis ring with diamonds that I bought from there. They do NOTHING to help you resolve your problem and their employees are rude and unhelpful. I will NEVER buy anything from Super Jeweler again, have posted what happened on my Facebook page, and mark them as spam when they send me coupons to order more from them.
Preferred solution: Let the company propose a solution
Superjeweler - Bracelet Review from Bixby, Oklahoma
Superjeweler - Ring Review from North York, Ontario
This is without a doubt the worst company I've ever dealt with in over 15 years.
Preferred solution: Full refund
Had to return ring because the shipping company DHL Charged extra costs
- Added cost to my item upon delivery
Preferred solution: Let the company propose a solution
Superjeweler - Review in Luxury / Jewelry category from Elizabethtown, Pennsylvania
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The issue was resolved to my satisfaction. They handled it very well after they finally contacted me.
I would still be careful about ordering from them, however I would be willing to at least try one more time. I'm learning to give people the benefit of the doubt.