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Superior Plus Propane

Superior Plus Propane

www.superiorpluspropane.com
What is your customer experience with Superior Plus Propane?

Superior Plus Propane Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Superior Plus Propane has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Good product.
    Cons: Poor customer service.

  • Recent recommendations regarding this business are as follows: "Just don't use them", "Find a different source, I will be looking first thing in the spring", "Proceed with caution".

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Ernest H Nha

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Verified Reviewer

They owe me money

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Updated by user May 01, 2025

They have done nothing other than removing the tank while I was at work they still owe me for double charging me for the same day delivery and the propane left inthe tank ilaready paid for it they owe me for that to I guess I'll simply cut my losses they're going to dowhatever they and get away with it anyhow I'm done with lower company's like this one

Original review Apr 16, 2025

I payed for a delivery afew months ago witch I payed twice one bill was to rymes and one was to superior for the sameday delivery today April 16 2025 they came on my property without permission and took the tank back ifeel they should pay for what they owe me before entering my property with out my approval im totaly passed about this

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Loss:
$169

Preferred solution: Full refund

User's recommendation: Just don't use them

Tom C Mhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Aged Propane Tank Replacement

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My tank was due for replacement at my cottage. They did this when I wasnt there, turned propane off.

So no heat source. When I called to see if I could get someone to come out when I was there they said no, restarting is my problem.

If I dont like it, hire a tech! Now thats customer service!

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Pros:
  • Good product
Cons:
  • Poor customer service

Preferred solution: Awareness of there policy, and poor customer service!

User's recommendation: Find a different source, I will be looking first thing in the spring

Josie R Gsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wildwood, Florida

Frustrated Customer

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Superior Plus brought out a smaller Company, that I had been doing business with for quite a few years...Earlier in the year in the month of December during the most coldest month of the year. I was at approximately between 18% and 22% of gas...I contact my carrier to make them aware of this, and also the fact that and outside Agency had agreed to help me foot the cost...So I needed an voice Statement.

Well they agreed to consenting to doing this, but, they attach hazard fees, the amount of the cost to be delivered at: $3.60 per gallon other maintenance fees and also the amount to lease the tank, after all these deductions was included into this it came out to be: $456.00.. The agency cut the check for that amount...by then I was approximately at 16%of gas, this was now in January 2021. when gas was delivered. I only received 66% of gas and the amount that was already in my tank was tied and added to what was being delivered, the bill printed out 83.70% worth of gas and the amount: $342.00...I was just recently issued a bill saying that I owe them money for $5.52...Well I called and tried to explain on numerous occasions that it is the other way around you all owe me a credit...I contact the local office last week still trying to resolve this complaint, I spoke with some one and I really got a shock...I was told my account had been closed and they do not owe me anything the amount were applied to my leasing the tank and not only that but, the tank now belongs to me.

I have no record or paperwork showing this...I am now at about 20% of gas in my tank and I am again, in desperate need of gas. An outside agency have reach out to help me again.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Poughkeepsie, New York

Horrible service

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Superior Plus Propane took over a smaller company in my area and it has been one incident after another ever since.

- The activation of a years-old stolen credit card - shouldn't that credit card information been removed from my acct? - 2 hours in phone calls to resolve - no one reviewed or verified my acct details to make certain everything else on my acct was correct

- Dropped from fuel delivery = empty tank = no heat in winter - took 4 days to correct - no phone calls to advise of contingency plan due to weather - I had to confirm my own fuel delivery

- Called several times (in 4 days) to discuss payment - no callbacks - even though mgt was on cc: on each correspondence or forwarded communication

At least with the smaller company, I knew names and was always able to resolve issues in one call.

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User's recommendation: Proceed with caution

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