They cracked a frame on an oversized picture and offered $18 to have it fixed

The driver tells you to sign the papers as his coworkers are already taking the furniture out your house. He claims the insurance covers 60% of the value of your property but it reality it covers 60 cents per pound. I also told the driver that to please wrap the picture better because it was going to get damage. he did not want to go back to the truck and get another blanket. I tried contacting their office and they just send you a release of liability form and a settlement for $18. It cost me almost $400 to get it frame and I had to get a van taxi to take to and from the picture framing shop to drop off and pick up because the picture was too big to fit in my car.
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#514142 Review #514142 is a subjective opinion of poster.
Highland Beach, Florida
New Reviewer

Theft/Price Hike/Incredible damage

Superior Moving Systems - Theft/Price Hike/Incredible damage
Superior Moving Systems - Theft/Price Hike/Incredible damage
Superior Moving Systems - Theft/Price Hike/Incredible damage
Please see my website with full details, pictures of damage, and links to other customer experiences with Superior: I had a nightmare of an experience with Superior, consisting of STOLEN PROPERTY, SHADY MOVING PRACTICES, AND UNREASONABLY DAMAGED FURNITURE. Superior jacked up the price $2,000 on moving day after the truck was fully loaded. I moved from a 600 square foot condo where that type of underestimation is impossible. I had over $4,000 of personal property stolen by Superior staff, and another $4,000 in lost or damaged furniture on a move that cost $5,000. They did not exercise reasonable care in handling my things. There was a concerted effort to break into my boxes and steal rings, cameras, watches, and shoes. Regarding the shoes, there was a particular slap in the face and snide reminder of my experience. The movers stole my shoes, and left their dirty movers shoes they were wearing in their place! In my opinion, Superior is telling the world that if you sign a contract with them for a move, THEY CAN STEAL WHATEVER THEY PLEASE and then pay you .60lb on the valuation. This is obviously completely unprofessional, and I urge everyone that reads this to use a larger more respectable national chain. The company has a canned response to every argument the consumer makes. I filled out police reports and turned in damaged/stolen reports to Superior within a week after delivery 4/7/11 but still do not have a resolution. I have been more than reasonable but getting a resolution from has been impossible. Please see my website above for more details. I WOULD DO NOT USE THIS COMPANY
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Superior took care of my problem to my satisfaction. Sam helped me resolve this issue and I no longer have any complaints about this company.


#273303 Review #273303 is a subjective opinion of poster.
Los Angeles, California

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