Superior Ambulance Service Reviews

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New Reviewer

A huge bill

I had a mini stroke my neighbor called 911 my city of Northville sent emts and a ambulance It was a mini stroke so I felt better I walked down to get in the ambulance a ambulance from superior was parked there too, I talked to the people from superior decided not to go to the hospital so I went back to my apartment A few weeks later I received a $1300 bill I called superior to find out why because my city ambulance was already here she said someone dispatched superior, I ask who since I didn t do it she said she didn t know they said the bill was for transportation they didn t take me anywhere, They are pressing me to pay this bill I am 73 and on social security I cannot possibly pay this bill
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ID
#2977527 Review #2977527 is a subjective opinion of poster.
Preferred solution
this bill to be stopped

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service.

Have tried for 3 days to get in touch with a person to discuss their bill. Horrible customer service and horrible care. I can see why the BBB won't accept them!
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ID
#2737716 Review #2737716 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Pricing

Does any of these reviews make a difference??? Why is their fraudulent billing practices still allowed??

User's recommendation: Drive yourself.

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ID
#2672461 Review #2672461 is a subjective opinion of poster.
Cons
  • Heartless
Loss
$10
Preferred solution
Let the company propose a solution

Excessive balance billing practice...pure greed.

Swedish Amercan hospital forced my wife into using Superior for a 15 minute ride home and then after insurance pays them they still come after you for the balance billing. It was incorrectly entered as non emergency and these jerks will not change it even though my wife was hooked up to life support. There is no negotiation. I was forced to use them twice and each time it was thousands out of pocket for a 5-mile ride.Don't use them unless you are rich.do

User's recommendation: start a class action lawsuit against this company who preys on the sick.

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ID
#2619391 Review #2619391 is a subjective opinion of poster.
Location
Chicago, Illinois

Heartless company

Heartless company. My mother had to use the carrier take a 5 mile trip home from the hospital. Nobody called the family pick her up in the early early morning. Like vultures they stood there and waited for their prey then they charge my mother $1400 or home 5 miles. I called them and questioned the bill and they said that they would reduce it to $800. I told them that my mother only gets $1600 a month and they didnt care. Like vultures on a prey all they wanted was their money. This is the most heartless *** sucking that says they care about the elderly and just pray over them and steal their money from them. Now you know why you see them praying around nursing homes and hospitals hoping to get some money.Dont bother trying to call customer service because youre taking money out of their pocket and they want it. Superior ambulance is a joke and should be shut down for the heartless concern for anybody and all they worry about is their pockets and how much money they can get from you.

User's recommendation: Call Uber at least they’re fair.

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ID
#2461866 Review #2461866 is a subjective opinion of poster.
Service
Superior Ambulance Service Ambulance Emergency Service
Pros
  • Heartless
Cons
  • Heartless

Poor treatment of dying family member.

The company needs to change its name to Inferior ambulance. They transported a dying family from hospital to home August 2020. They were aware that the house had 8 stairs so the 2-person crew had another 2-person crew meet them at the house . The patient weighed 160 pounds. On arrival all 4 went into the house leaving our dying loved one alone in the ambulance in the sun in the driveway. They would not let us go in there. While in the house they argued who would go backwards as they all had bad ankles etc. Instead of a lift or stretcher they crumbled her hody in a sheet and when I saw her head position I cried. When I turned around again I saw our loved one laying on the hard floor. Apparently they put her there to adjust their ankles. They had not a kind word for the dear patient or for us. I will review this pathetic company wherever I can and I reported them to the State of Indiana DHS. Events wit messed by 3 family amembers and the hospice nurse. Dominoes is far more gentle and respectful delivering a pizza than these people.

User's recommendation: Avoid Supetior Ambulance.

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ID
#2143263 Review #2143263 is a subjective opinion of poster.
Location
Roselle, Illinois

No....

Called them my daughter was sick and they picked her up s d when she started screaming they said she will have to stop screaming..then when i said i was gonna complain they sat there and argued with me. I never will deal with them again....!!supe
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ID
#1788935 Review #1788935 is a subjective opinion of poster.
Location
Schererville, Indiana
New Reviewer

Fraudulent billing practices. Steer clear of Superior!!

My mother developed jaundice and we took her to a local ER. After hours in the ER and the hospital learning her medical history, the dr recommended she be transferred to the main parent Northwestern Hospital, where her former Oncologist could care for her. Her symptoms were complex and the staff said they did not have the expertise and recommended the transfer. We offered to take her but she was not discharged, she was transferred so that she could be monitored during the trip. She signed some forms because she is the insurance holder, but she absolutely signed them under duress, she was in no condition to read the material. After the transfer, she was kept in the hospital for 5 days before being diagnosed with recurrent ovarian cancer. Superior in trying to charge her $1920 for the transfer. They refuse to submit to Medicare because they say it was non-emergency. The hospital agrees it was an emergency transport and she was not able to be discharged. Medicare has asked for the reclassification of the code and Superior will not change it. We have made multiple calls trying to work this out and have the billing code corrected. The belligerent billing person is a complete imbecile and threatened collections after being completely disrespectful to my mother, who is currently undergoing the fight for her life. Who is Superior to decide what is a medical emergency? The medical professionals have that expertise, not some half-witted driver. I am reporting this company to every agency imaginable and my mother will absolutely not pay this bill. We will hire an attorney first. I hope karma gets these *** I have already reported this to the hospital in hopes they protect future patients from this fraud of a company. They should be investigated before being permitted on hospital property.
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ID
#1447273 Review #1447273 is a subjective opinion of poster.
Service
Superior Ambulance Service Ambulance Emergency Service
Reason of review
Pricing issue

Superior Ambulance Unprofessional

Superior Ambulance was the only service that went to an ER my daughter was at and transported her to a children’s hospital. I did not have a choice who took her or how all I knew was it was an emergency! My Insurance paid them over 4100.00 dollars to take her less than 15 miles and they billed me for another 730. When I called and stated I didn’t understand and that I couldn’t afford it they offered to reduce the bill first to 360 then 300 BUT only if I paid it there on the phone! They feed on people’s vulnerability and force them to pay over and above to those people that have Ins that is not “contracted” with them! It’s nice to know who little this company cares for the people they service and how willing they are to over charge for services (example- they billed for 350 dollars for mileage)
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1 comment
#2015969

I had a similar experience, got a surprise bill for $1,400 for a 45 min non-emergent transport which was the balance after my insurance had already paid them $6,000. They never sent me a bill and turned me over to collection agency that hounded me with daily phone calls and refused to negotiate a settlement. Disgusted.

ID
#1196199 Review #1196199 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Service
Superior Ambulance Service Ambulance Emergency Service
Reason of review
Pricing issue

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