Supergoop
Supergoop Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supergoop has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Supergoop to a friend or colleague.
- Rating Distribution
Pros: Great product, Great sunblock.
Cons: Did not receive product, Not responding to me about a defective pump.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supergoop has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Supergoop to a friend or colleague.
- Rating Distribution
Pros: Great product, Great sunblock.
Cons: Did not receive product, Not responding to me about a defective pump.Recent recommendations regarding this business are as follows: "Don’t bother", "Order at your own risk", "I’d recommend", "Do not use the subscribe option, it will not let u cancel.", "Speak to live person".
Review authors value the most Location and Website. Consumers are not pleased with Reliability and Customer service. The price level of this organization is medium according to consumer reviews.
Top Supergoop Reviews
"Return"
DoI have as of yet to receive my refund, which an email stated it was processed 12/06. I have contacted my bank several times and they see no refund. I tried...
Canoga Park, California
Poor. Can’t talk to anyonr
I am unhappy with your customer service and unhappy I can't talk to a representative without jumping through hoops. Won't be a customer
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Defective pump
Company fixed the issue and I have been provided with apology. I said it was ridiculous to have to test the fcn of a new bottle before I was ready to use it. They relented and gave a full one time refund but said they will not go beyond their 30 day policy in the future.
Every time I try to call the customer service phone number, they say sorry we missed your call, send an email. I have sent multiple emails but no response.
I am not likely to continue to use their products if I dont get a refund or exchange for this bottle of Supergoop Daily Dose Serum.
Before this problem, I was always highly satisfied with their products. This will forever change my opinion if no resolution occurs.
- Great sunblock
- Not responding to me about a defective pump
Preferred solution: Full refund or exchange for the defective pump bottle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not received order
I made an order on Nov 28th and have not received it. These were intended as Christmas presents and at this point I would like to cancel the order and get a refund. The order is 180****
- Great product
- Did not receive product
Preferred solution: Full refund
User's recommendation: Order at your own risk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Dorado, Arkansas
Missing product
First order was lost in transit that invoice # 162**** someone reached out to me through email saying that I was going to get another order and that invoice #164**** and that order got canceled!! Not my me just want to know if I'm getting my order or getting a refund back!!
Preferred solution: Deliver product or service ordered
Des Moines, Iowa
Wrong order
Supergoop had order mixed up. But resolved it within days.. Customer service representatives were very kind And resolved it immediately.
Thank you, Jamie Hanson
User's recommendation: I’d recommend
Houston, Texas
Return
DoI have as of yet to receive my refund, which an email stated it was processed 12/06. I have contacted my bank several times and they see no refund.
I tried to cancel the order but online the cancel button was always blacked out and would not work properly.
I just need my refund please, it has been 12. business days.
User's recommendation: Do not use the subscribe option, it will not let u cancel.
Ashburn, Virginia
Sunscreen glow
Had the worst Customer service with supergoop rep. Totally dissatisfied!!!
My package was delivered in a damage box, and it did not arrive with two-day shipping as promised.
But The rep on chat was always right, not the Coustmer. I have given my feedback to them but no one returned any of messages.
Sacramento, California
Wont take password
Nobody resolved my problem. I ordered your product off Amazon. This is very poor service or should I say, no service!
User's recommendation: Speak to live person
Encinitas, California
Sunscreen packaging is terrible!
brand new tube. Try to use daily and it gets clogged up.
The plastic tube writing on tube has rubbed off in 3 days.
cannot squeeze sunscreen out at all. The plastic already is creased and will most definitely crack. This was a 40$ tube of sunscreen.Would not purchase.
again. Sadly, I bought two tubes of this!!
User's recommendation: Do not purchase.
Product damaged during shipment Order number 709418
I receive my product in the mail today by FedEx when I open the box the bottle was crushed and all the contacts at leaked out please send me a new bottle.
Order number 709418
Pamela Dickerson
3872 Jefferson Boulevard
Virginia Beach, VA 23455
757-287-****
Preferred solution: Send me a new bottle of the product I ordered with a discount on this order or my next order.
Not receiving my purchase
I order the sunscreen on May 16 and I never received the cream. Can you please return my money or send me a new one My Email is lisdecastillo@***.com
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure they respond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEVER GOT MY ORDER!
Tracking shows delivered but I havent recieved the hand cream and theres not a customer service number to call, I hate that, Im out $38+
Preferred solution: Full refund
Do not subscribe they will never leave you alone and they make impossible to speak with a human
Cancel me from text and emails immediately
Order
The reviews I read o line how good your products are but its a shame how hard it is to talk with a customer sercice rep. I sent an e-mail yesterday.
I dont think I want to use your products if it takes all of this just to talk with someone if you have a questiin you cant be that busy. Thanks have a great day!
Trying to find out when should I receive my product I ordere
I did not receive a email notify me if you received my order I would like to track my package to find out when should I receive my items
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