Ahmed O Qmk

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Verified Buyer

Problem

Supercuts - Problem
Supercuts - Problem - Image 2
Im go to my country 6 months ago I talk the store step my account or hold she said ok when coming back I see no stop my account please refund my money back
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Loss:
$90
Pros:
  • Super cute no all locations accept membership

Preferred solution: Full refund

Jackie R Tds

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Verified Reviewer

Bad experience

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Got a cut from the stylist while using the scissors behind my ear, was going to leave and not get the service done
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Loss:
$26

Preferred solution: Price reduction

Emily P Iab

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Verified Reviewer
| map-marker Rocky Mount, Virginia

I called Super Cuts on Friday , Dec. 8th, 2023 and spoke to a girl

I called Super Cuts on December 8, 2023 and made an appointment to have my hair done on Tuesday Dec. 12, 2023 at 10:30 a.m.

with Michelle which I have a confirmation for in my phone which I showed them upon arriving. I need to hire someone to care for my husband who is a 83 year old disabled vet each time I have an appointment. When I arrived, I was told Michelle was off this week and my name was no longer in the computer. I asked why I wasn't called to change my appointment but no one could give me an answer.

One worker there said it must have been a glitch in the computer. This wasn't true. The computer had nothing to do with me calling and making the appointment.

I am upset because someone just removed my appointment from the computer and never gave me the curiosity of calling me to change the appointment. This is no way to run a business and very inconsiderate to their customers.

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Preferred solution: Find out who took my name out of the computer without notifying me or changing my appointment.

Jackie R Tds

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Verified Reviewer
| map-marker Geddes, New York

Complaint against an employee

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Got cut from a pair of scissors and still had to pay full price for my haircut very disappointed in service
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Loss:
$26
Cons:
  • Need to be more aware of their cutting instruments

Preferred solution: Price reduction

Resolved
William G Enm

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Verified Reviewer
| map-marker Kapolei, Hawaii

Resolved: Employees, bullying and shouting at other employees

Ive been a customer there for about 10 years and this has been going on for about the last four years. They have one pursing washing and drying and folding the towels cleaning the bathrooms and taking the garbage out. No one else wants to do it so they make her do it yell at her quite often. This is the Fred Meyers on 196 in Lynnwood. Please get back to me the person that is being picked on is kim who has been with the company for about 24 years
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Preferred solution: The other employees are always picking on her and making her do all the work in the bathroom wash, dry wash cloths the yell at her when she’s with customers I feel so sorry for Kim Chi

Prosper Mux

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Verified Reviewer
| map-marker Jacksonville, Florida

Was not able to give a zero review

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Zero service! The employee that was to cut my hair was next store at Publix shopping! I walked out. No apology!!
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User's recommendation: Go somewhere else!!!

1 comment
Prosper Mux

Do not use Supercuts in Punta Gorda, FL.

Tiffani A Mfd

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Verified Reviewer

Bad service

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I went in for an updo and spent an hour in the salon to basically get my time wasted. I had to correct what they did not provide on my own. Completely waste of time and money. I was not given a refund.
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Loss:
$20

Preferred solution: Full refund

Resolved
Diangelo Nsb

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Verified Buyer
| map-marker Stroudsburg, Pennsylvania

Resolved: Terrible service

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Supercuts - Terrible service
Updated by user Oct 05, 2023

Company fixed the issue and I have been provided with apology. I received a refund and a coupon for a free haircut at any supercuts

Original review Sep 05, 2023
I received a horrible haircut I made an appointment for September 2nd to get a cut a color and a highlight and the person that was supposed to cut my hair which is apparently the manager called off the girl that did do my hair did a terrible job she was it was uneven and I had to come home and fix it myself and it's still not correct when I called to try to schedule to come back it was an inconvenience to the manager and it would have been 2 weeks out which would have been not acceptable and then I was hung up on.
The owner franchisee who never even went to school for hair styling apparently has only been into her own salon twice in the existence of her owning it terrible terrible and terrible and as for customer service you can't reach them on the phone corporate location they could care less all they want to do is sell franchises to ***
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User's recommendation: I do not recommend this location Easton Pennsylvania Sullivan trail

Leena T Fln

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Verified Reviewer
| map-marker Providence, Rhode Island

Stylist ruin my hair

Supercuts - Stylist ruin my hair
I came in for a root touchup, when the stylist finish as she was combing my hair, my hair was falling out. I came in to get a color service not to come in to be bald. This has gotten my depression really bad.i dont even have any hair left . this is so bad
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User's recommendation: do not go to supercut

Anonymous
map-marker Suffolk, Virginia

No senior discount

Today Jan 19, 2024 12:43pm I had an hair and lady stated they no longer have senior citizens discount. 18493 S Dixie Hwy Miami FL 33157 305 235-**** Invoice # 82500R2718
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User's recommendation: Not to that barber shop

Anonymous
map-marker North Port, Florida

They are the worse place ever ,

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I took my mom to cut her hair and they destroy literary her hair just I can say is the worst place. The woman didn't know at all to cut look like it was her first cut or whatever it is the worst place stay away from that place.
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User's recommendation: Don't go ,

Farah M Aoh

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Verified Buyer
|

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Verified Reviewer

Horrible service

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Supercuts - Horrible service
I am extremely unhappy with the service provided by a stylist in miami lakes Fl super cuts location. She left me hair dye stain all over my hair line and face. I dont understand how she ended up shipping my cheeks with color. I have a brush stoke from my eyebrow to my temple. She tells me she has no dye remover that works in this color. What kind of professional services Does super cuts offer. At this point I dont think there is any capability by your workers. Thank god I did not get a haircut. I expect a full refund!
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Loss:
$50

Preferred solution: Full refund

User's recommendation: I would never reccomend the miami lakes location

Resolved
Mary D Zlb

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Verified Reviewer
| map-marker Roanoke, Virginia

Resolved: Called very rude customer service

Updated by user Oct 30, 2023

Company fixed the issue and I have been provided with apology. Nothing has happened, no apologies etc.

Original review Oct 15, 2023
Called Rocky mount, Va Location. Was asking about making an appointment. Her response was for...my answer today. Her response for...my response today. Not only that, but her answer for...a haircut. We only do walk-in was her response. No problem, but she was very rude (for...for...for) ,Always visit this location, but needless to say, I didn't visit today.
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Therron Rwn
map-marker San Jose, California

I went into Supercuts and she said she didn’t have an appointment, but there was no one in the store, and I told her my hair only takes 15 minutes because it’s fairy thin. She still pertain to not hav

Went into the store I did not have an appointment. There was no one in the store. She said she was too busy to do my hair. I said it only takes 15 minutes so we waited 20 minutes to see if her next appointment showed up and then I could have my hair done, but my hair only takes 15 minutes and while she talked and with her friend and all of that, I couldve had my hair done.
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User's recommendation: Don’t go thier

Sheena W Alz

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Verified Reviewer
| map-marker Santa Clarita, California

Bad experience

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When I requested a refund the manager threatened to call the police bc the owner is her boss and she said she had already given me a discount by only charging me 350$ I gave her closer to 500$ with tips and she basically told me to do it myself after the second visit and gave me a purple and black toner that turned my hair back to black I suffered for a month with gold hair and then brown purple hair this experience was a nightmare and I would not ever recommend anyone going to this Maynard location or trusting Ashley the manger who says she has the most experience there when after two visits and a month of embarrassment you give me two tones I said I did not want and then my hairs back to black this is disgusting. That an employee can abuse the system threaten to call the police on a customer that wants to speak with their boss this isnt right here

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Loss:
$500
Cons:
  • Theyre thiefs

Preferred solution: Apology

User's recommendation: Do not go to supercuts Maynard and do not trust ur money with ashley