Supercuts
Reviews and Complaints
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Verified BuyerProblem
- Super cute no all locations accept membership
Preferred solution: Full refund
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Verified ReviewerBad experience
Preferred solution: Price reduction
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Verified Reviewer | Rocky Mount, VirginiaI called Super Cuts on Friday , Dec. 8th, 2023 and spoke to a girl
I called Super Cuts on December 8, 2023 and made an appointment to have my hair done on Tuesday Dec. 12, 2023 at 10:30 a.m.
with Michelle which I have a confirmation for in my phone which I showed them upon arriving. I need to hire someone to care for my husband who is a 83 year old disabled vet each time I have an appointment. When I arrived, I was told Michelle was off this week and my name was no longer in the computer. I asked why I wasn't called to change my appointment but no one could give me an answer.
One worker there said it must have been a glitch in the computer. This wasn't true. The computer had nothing to do with me calling and making the appointment.
I am upset because someone just removed my appointment from the computer and never gave me the curiosity of calling me to change the appointment. This is no way to run a business and very inconsiderate to their customers.
Preferred solution: Find out who took my name out of the computer without notifying me or changing my appointment.
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Verified Reviewer | Geddes, New YorkComplaint against an employee
- Need to be more aware of their cutting instruments
Preferred solution: Price reduction
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Verified Reviewer | Kapolei, HawaiiResolved: Employees, bullying and shouting at other employees
Preferred solution: The other employees are always picking on her and making her do all the work in the bathroom wash, dry wash cloths the yell at her when she’s with customers I feel so sorry for Kim Chi
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Verified Reviewer | Jacksonville, FloridaWas not able to give a zero review
User's recommendation: Go somewhere else!!!
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Verified ReviewerBad service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Stroudsburg, PennsylvaniaResolved: Terrible service
Company fixed the issue and I have been provided with apology. I received a refund and a coupon for a free haircut at any supercuts
The owner franchisee who never even went to school for hair styling apparently has only been into her own salon twice in the existence of her owning it terrible terrible and terrible and as for customer service you can't reach them on the phone corporate location they could care less all they want to do is sell franchises to ***
User's recommendation: I do not recommend this location Easton Pennsylvania Sullivan trail
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Verified Reviewer | Providence, Rhode IslandStylist ruin my hair
User's recommendation: do not go to supercut
No senior discount
User's recommendation: Not to that barber shop
They are the worse place ever ,
User's recommendation: Don't go ,
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
Preferred solution: Full refund
User's recommendation: I would never reccomend the miami lakes location
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Verified Reviewer | Roanoke, VirginiaResolved: Called very rude customer service
Company fixed the issue and I have been provided with apology. Nothing has happened, no apologies etc.
I went into Supercuts and she said she didn’t have an appointment, but there was no one in the store, and I told her my hair only takes 15 minutes because it’s fairy thin. She still pertain to not hav
User's recommendation: Don’t go thier
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Verified Reviewer | Santa Clarita, CaliforniaBad experience
When I requested a refund the manager threatened to call the police bc the owner is her boss and she said she had already given me a discount by only charging me 350$ I gave her closer to 500$ with tips and she basically told me to do it myself after the second visit and gave me a purple and black toner that turned my hair back to black I suffered for a month with gold hair and then brown purple hair this experience was a nightmare and I would not ever recommend anyone going to this Maynard location or trusting Ashley the manger who says she has the most experience there when after two visits and a month of embarrassment you give me two tones I said I did not want and then my hairs back to black this is disgusting. That an employee can abuse the system threaten to call the police on a customer that wants to speak with their boss this isnt right here
- Theyre thiefs
Preferred solution: Apology
User's recommendation: Do not go to supercuts Maynard and do not trust ur money with ashley
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Do not use Supercuts in Punta Gorda, FL.