Superbalist Reviews
Superbalist Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Superbalist has a 2.9 star rating from 7 reviews, 25% would likely recommend. Sentiment is mostly neutral with mixed reports of on-time delivery and frequent customer service problems.
Key Takeaways for Future Customers
- Expect good specials, usable website and timely delivery on many orders.
- Be prepared to follow up for exchanges, refunds and delivery of goods.
- Check order details to avoid receiving wrong or missing items.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow refunds.
- Multiple reports of wrong items, missing items, rescheduled collections and exchange issues.
- Some billing or account/order cancellation confusion.
Positive Feedback
Customers praise delivery on time, good specials and website discounts in Superbalist reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Superbalist has a 2.9 star rating from 7 reviews, 25% would likely recommend. Sentiment is mostly neutral with mixed reports of on-time delivery and frequent customer service problems.
Key Takeaways for Future Customers
- Expect good specials, usable website and timely delivery on many orders.
- Be prepared to follow up for exchanges, refunds and delivery of goods.
- Check order details to avoid receiving wrong or missing items.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow refunds.
- Multiple reports of wrong items, missing items, rescheduled collections and exchange issues.
- Some billing or account/order cancellation confusion.
Positive Feedback
Customers praise delivery on time, good specials and website discounts in Superbalist reviews.
Media from reviews
Durban, Kwazulu-Natal
Received incorrect item
- - Ordered branded handbag but received Nivea serum.
- - No notification before or after delivery.
- - Barcoding error or stock issues cited by customer care.
I ordered a branded handbag and received a Nivea serum. Upon calling customer care I was informed that it was a barcoding error or the item was out of stock but I was not informed prior to delivery or even after I ordered.
Pathetic service with customer care agents.
Extremely disappointed in Superbalist. Do better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tzaneen, Limpopo
I have received wrong item n size,I want exchange
- - Customer is angry and disappointed with Superbalist, cites repeated issues, can't reach support, and will never buy again, on their special day.
I'm *** angry and disappointed with superbalist because it's not for the 1st time.
This time it's worse and it's my special day.
I hate this shop ,I will never ever buy anything from superbalist.
Worse part worse I cnt even get hold of anyone, it's a mess.Try to communicate with ur clients by calling them n and ask if they are happy
- Nonsense
Preferred solution: A gift
User's recommendation: I will not recommend anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item from my order
- - Two sneakers were ordered; only one.
- - Superbalist says two were sent; has footage.
- - Depot confirms missing items; warehouse threatens deactivation.
I ordered two pairs of sneakers and only received one. I've been calling, sending proof, and providing all the evidence to show that I did not receive my second pair.
Superbalist is still stuck to their story, saying they are sure they sent out two pairs and have footage, which I requested, but nothing to date! The Pretoria Depot also confirms that the package came with missing items; however, the warehouse still refuses.
Instead, they threaten to deactivate my account! How stupid of them.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not ever buy anything expensive from Superbalist, i know highly recommend Bash as they even sell quality and fast delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Polokwane, Limpopo
Rescheduling collection
- - The collection is being rescheduled daily.
- - Customer requests pickup and a refund after an attempted exchange with no available sizes.
My collection is being rescheduled every day and it's annoying. Now can you please come collect these shoes and give me my refund because I tried doing an exchange but there were no sizes.
Please come collect; it's boring what you're doing every day.
You're rescheduling. Yooh, no.
Preferred solution: Full refund
User's recommendation: Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received one item only and I ordered two ! I need a reason as soon as possible
I have not requested a refund. I did not receive my item, which was not my fault. I did not request a refund; I want my item.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUndelivered item - Superbalist
- - Undelivered order from 12 June 2025; issue logged.
- - Request a full refund for the undelivered portion.
- - Please confirm within 5 working days.
Today is the 18th of June, we are now passed the 24/48 hour timeline. I called in again to the call center this morning and was told they will contact the warehouse AGAIN. I still do not have the item nor my refund nor have i been communicated with.
Since then, I have had no meaningful updates. I have sent multiple follow-up emails, submitted a message via your website, and made multiple phone calls, only to be given the same scripted responses: we are following up, we are escalating, we'll get back to you. None of these promises have been fulfilled, and no one has bothered to actually resolve the issue. At this point, I no longer want the missing item.
The experience has been incredibly frustrating and unprofessional. I am therefore requesting a full refund for the undelivered portion of my order. I expect this to be processed within 5 working days. Should I not receive confirmation by then, I will consider taking further steps, including lodging a complaint with the relevant consumer protection authorities.
I trust you will treat this matter with the urgency it now requires. #2789****
Preferred solution: Full refund
Disappointed
I placed an order with Superbalist. Unfortunately my order was cancelled and I didnt get my refund. Please assist.
Refund
I ordered size 5 sneakers, they were too long and big. I returned them and asked for a refund, however the service was good I cant complain. I will definitely buy at Superbalist again.
User's recommendation: No recommendations for now
Refund
I ordered size 5 sneakers but they were too long and big. I wasnt satisfied so I returned them and asked for a refund. But the service was great I cant complain
User's recommendation: No recommend for now, the service was perfect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: RECHECK THE ORDERS-THEY ARE DOUBLED
- - The user placed two orders instead of one.
- - Cancel order 2751****; keep the other order with the same details.
Company fixed the issue and I have been provided with apology. I contacted you guys and explained my challenge.
You responded the same night, and within five days, I was fully paid back. This is great—such a credible institution!
It has come to my attention that I have placed two orders instead of one order. Kindly deal with order number: 2751**** only. Therefore, cancel order number: 2751****.
Other details remain the same.
Sincerely,
Seleman Sombe.
- Goods are delivered on time and at an exact address
- None for now
Preferred solution: Full refund
User's recommendation: Please avoid sending too much alerts about the items missing in the carts. I got confused that may be I have to re-do the order.
Johannesburg, Gauteng
I had an Accident with one of your trucks.
The truck driver was driving on yellow line and hit my left mirror. And he gave me his wrong number.
User's recommendation: Respect
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Johannesburg, Gauteng
Return and Refund
- - Order placed Sept 28; return on Oct 6.
- - Refund promised in 3-7 working days.
- - First-time buyer; no reply and no refund after 10 days.
Request#5691**** I placed an order on the 28th of September, I did a return/refund on the 6th of October, and I was told that the money will reflect on my account in 3-7 working days. After 10 days I sent a follow up email, there is no reply till today and I haven't been refunded. It was my first time buying from them and the last.
User's recommendation: No, pathetic customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange
- - Bought the wrong Nike Air Force sneakers for my brother.
- - He wasn't with me and wanted white Air Force sneakers, and I'm waiting for Gom to come check.
I said I bought the wrong air force nike sneakers for my lil brother he wasn't with me,he wanted an airforce white sneakers I bought it yes but it is not what he was looking for so I've been waiting for gom to come and check coz he's not staying with me he is in durban studying
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn orders
- - Two delivery people handled my exchange; one picked up the return.
- - No feedback; order cancelled and I paid for an item I never received.
I had an exchange order with Superbalist. Two different delivery guys came: one in the morning to pick up my return/exchange order, and later, another delivery guy came and asked where the return order was.
I said someone had already come to pick it up, so he could not give me my exchange order.
To this day, there has been no feedback, just that my order has been cancelled. So, basically I paid for an order that I don't have because they can't locate my return/exchange order.
- Convenient
- Good specials delivery on time
- Customer service is bad plus there feedback time
Preferred solution: Deliver product or service ordered
User's recommendation: Don't do return/exchanges
It does not give me the option to change my husband's card number to my number
- - We never had problems with you.
- - I couldn't change my husband's banking details to mine.
- - My order was canceled and the price rose from R1200 to 2400.
We never had any problems with you before. It's just that I couldn't change my husband's banking details to mine.
And I evenly manage to do it my order was canceled.
And the price went up from R1200 to 2400. But I will still recommend you to my friends
Preferred solution: Price reduction
User's recommendation: Yee
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