Super Home Warranty
Super Home Warranty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Super Home Warranty has a 2.0 star rating from 8 reviews, with 78% unfavorable feedback; consumers report dissatisfaction, citing high price and poor reliability and customer service.
Positive Feedback
Some customers praised quick service experiences and helpful agents, and one review noted easy cancelation and refund handling for a subscription transfer.
Negative Feedback / Risk Areas
- Repeated Super Home Warranty customer complaints cite long delays and slow responses for service requests.
- Frequent issues with automated phone systems and inability to speak to a live person.
- Concerns about questionable tradespeople sent to homes and unresolved repairs.
- Confusion over coverage, billing, refunds, and subscription details.
Key Takeaways for Future Customers
- Read Super Home Warranty reviews before buying and confirm exact coverage and costs.
- Expect possible communication challenges with customer service and plan backup repair funds or contractors.
- Document billing and membership/subscription terms to ease any refund or cancellation discussions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Super Home Warranty has a 2.0 star rating from 8 reviews, with 78% unfavorable feedback; consumers report dissatisfaction, citing high price and poor reliability and customer service.
Positive Feedback
Some customers praised quick service experiences and helpful agents, and one review noted easy cancelation and refund handling for a subscription transfer.
Negative Feedback / Risk Areas
- Repeated Super Home Warranty customer complaints cite long delays and slow responses for service requests.
- Frequent issues with automated phone systems and inability to speak to a live person.
- Concerns about questionable tradespeople sent to homes and unresolved repairs.
- Confusion over coverage, billing, refunds, and subscription details.
Key Takeaways for Future Customers
- Read Super Home Warranty reviews before buying and confirm exact coverage and costs.
- Expect possible communication challenges with customer service and plan backup repair funds or contractors.
- Document billing and membership/subscription terms to ease any refund or cancellation discussions.
Queen Creek, Arizona
AC not cold
Please call me at 480-272-****, James, ASAP. Need to schedule a check-up on the air conditioning unit, please.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Zurich, Illinois
Terrible customer service, slow responses, inability to talk to a real person, questionably "trades" people.
This isn't the first time I've had issues with Super. First, they are incredibly slow in getting someone assigned to your issue.
Second, when they do get someone assigned, they typically take 3-5 days to get someone out for your issue, sometimes longer. Third, when you try to call to speak to a live person, you get caught up in automated system loops that leave you on a line that's basically dead air and no one ever picks up. Fourth, some of the contractors they send are extremely questionable—think *** addict—who you then have to let into your home.
In most cases, I would encourage people to put some money aside for repairs and forget about it until it's needed. That way, you'll get a reputable contractor that you get to choose, who has quality reviews, and who you feel comfortable letting into your home.
- Cost
- Service
- Responsiveness
Preferred solution: Full refund
User's recommendation: Stay away and don't waste your money and compound your stress when something in your home breaks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAc not working
I need someone to call me at 623-680-****. I have put information into your chat too many times with no action.
Preferred solution: Someone to call me to schedule service
Flower Mound, Texas
Unable to talk to a person to change my work order date.
I have been on the phone trying to talk to somebody at super. Your telephone tree is absolutely insane. Does anybody ever talk to anybody?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeasonal check and water heater check
The last time I spoke with someone, I had 'seasonal checks' as part of my plan and upgraded to include appliances. Now, I find out my $75 per month doesn't cover what I thought! Someone from the warranty company needs to contact me right away!
Preferred solution: A PHONE CALL PLEASE!
Need plumber
I have an emergency and only got a robot answer then disconnected
I pay good money for this coverage and I need service NOW!
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
The previous homeowner purchased the warranty for us when we bought the house. Didn't know it was a subscription and needed to cancel and get a refund. It was very easy, no hoops.
When we did need to use the warranty during the previous year, It was quick and easy.
While I don't need this service personally, I would recommend it to someone looking for a home warranty.
Preferred solution: Full refund
User's recommendation: Great customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to an agent about how to process my coverage for my home buyer
Isaac was so helpful on the phone and helped me adjust the policy I was purchasing for the buyer of my home. He was friendly, professional, and a pleasure to speak to. The personal touch is so important!
User's recommendation: 5 stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to communicate with anyone about service.
I have been charged for a service call that I cancelled. I had an extremely difficult time cancelling the service call, without being able to obtain any confirmation of cancellation and a form threat from Super that I might be charged the service fee plus’s $10. No service person came.
Disappointment and lack of trust that Super will timely respond to insurance issues, due to extreme difficulty to communicate with the company
Very difficult to reach super. Seems like a designed rat maze to avoid communication.not worth the service insurance if no ability to communicate.
Too expensive. I have been threatened in email that I might have to pay service fee, even though I could not confirm service cancellation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepair of Tankless water heater
I submitted my initial service request on December 29th 2023. As of today March 1st 2024 no one has even called to .ake an appointment.
I call every other day only to be told tomorrow someone will call me. This has to be the worst of the worst company in existence!
I submitted for my tankless water heater to be fixed, and they sent someone out, but the repair guy really didn't know what he was doing. The water heater is still not working properly.
Since then, I have requested for 3 weeks now for a supervisor t call me and no one has reached out yet.
They claim they have escalated the call, but every day I call, their answer is someone will call tomorrow. This company takes no ownership of the contract to ensure that the customer received the proper services they called for.
- No one taking accountability and no follow up on service
Preferred solution: Proper repair with new servicer
User's recommendation: Avoid using them
Home Warranty Expert Talks
Experts Tips on Unemployment and Cyber Security
Can’t verify your identity via ID.me? Andrew Stettner, an unemployment expert, comments on how the ID.me verification process works and the privacy risks involved. Learn how one consumer resolved his issue.
Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.
Companies Similar to Super Home Warranty
First American Home Warra...
“Youve taken my money for 4 years. You did not solve my issue and your female resolution specialist was a...“
TubShroom
Cinch Home Services
“They sent me a letter to renew. They said my past balance was $0 and this month was also $0. I haven't...“
Liquid Plumr
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.