Suntrup Ford Westport

Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for almost $1,000 to install a $79 part.

They said nothing about the hail damage but they obviously knew about it.

They credited $200 to the invoice. They claim the "mileage in" on the invoice was incorrect even though they input the mileage.

The gas gauge indicated about 80 miles worth of gasoline was used.

They claim the hail damage was not their responsibility even though they could have moved it out of the weather. It can be fixed-probably-but I'll be left with a "diminished value" vehicle and a $1,000 deductible.

Never again.

I bought a new truck from Suntrup Ford Westport. I actually didn't think I was doing to bad with deal, till the check for the sales taxes I had financed showed up and turned out to be short by more than $1000.

The invoiced amount for sales taxes was not even enough to cover State and County sales tax, much less my cities, and I have to come up with another ~$500 still, in less than two weeks, in order to comply with state registration laws.

I believe the sales tax that was invoiced incorrectly as done intentional on the part of the dealership.

They have made clear they are not willing to try and fix this issue. My last visit to attempt to solve the problem at hand wound up with them telling me to leave, after they tried to tell me I said things I didn't say.