New Reviewer

Suntrips runs a less than honest operation

I recently booked a Suntrips flight and hotel package to Hawaii. Received Suntrips confirmation which clearly indicates payment and confirmation for 3 people (one room). No problems with the flights but big problem with their booking of the hotel. Upon arrival at the hotel, we were told that extra payments must be made for the third person. I tried calling Suntrips'customer service number given on the confirmation. The person on the other end insisted that it is a problem with the hotel, not with the booking. I spoke with the hotel management and they tried calling the same number. They received nothing but runarounds just as I did. Later I found out that Suntrips is basically a broker. Their bookings are done by Travelocity which hired a third party to do the actual booking. This third party, by the way, is in India and they usually only book for 2 people in a room. In my case I paid for 3 people and received Suntrips' confirmation as such but it means nothing to them. Confusing enough? The India office refused to give me Suntrips' US contact and instead, told me to read the fine prints and gave me its "public relation" e-mail address to make my complaint, then hung up on me. Fortunately the hotel (Outrigger Waikiki)decided to absorb the cost and told me that they will deal with Suntrips separately somehow.
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ID
#168207 Review #168207 is a subjective opinion of poster.
Location
Berkeley, California
New Reviewer

Don't use Suntrips because you can't talk to them if you have problems

I recently booked a Suntrips flight and hotel package to Hawaii. Received Suntrips confirmation which clearly indicates payment and confirmation for 3 people (one room). No problems with the flights but big problem with the hotel booking. Upon arrival at the hotel, we were told that extra payments must be made for the third person. I tried calling Suntrips'customer service number given on the confirmation. The person on the other end insisted that it is a problem with the hotel, not with the booking. I spoke with the hotel management and they tried calling the same number. They received nothing but runarounds just as I did. Later I found out that Suntrips is basically a broker. Their bookings are done by Travelocity which hired a third party to do the actual booking. This third party, by the way, is in India and they usually only book for 2 people in a room. In my case I paid for 3 people and received Suntrips' confirmation as such but it means nothing to them. Confusing enough? The India office refused to give me Suntrips' US contact and instead, told me to read the fine prints and gave me its "public relation" e-mail address to make my complaint, then hung up on me. Fortunately the hotel (Outrigger Waikiki)decided to absorb the cost and told me that they will deal with Suntrips separately somehow.
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2 comments
#377744

I too had a similar experience with Suntrips. I just got back from a Suntrips vacation.

Our departing flight was changed to depart an hour earlier than originally scheduled. Suntrips didn't think this was the kind of information we needed to know and did not forward the email our airline had sent Suntrip notifying them of the change. Suntrips did a lot of finger pointing - first it was the airlines fault, then our fault etc. There was NO customer service.

From that moment we missed the flight we were on our own to figure it out.

Don't bother contacting a "manager." They put you on hold for an hour only to "accidently" hang up on you. If you are persistant you will get a manager who will do nothing to help you.

#943438
@PissedConsumer377744

Yup. Sounds about like what we got...

Super late flight further delayed by an atrocious check in process...

Bait and switched to a ratty hotel no where near the beach when we paid for beach front.

"All inclusive" meant that our hotel scrambled to make 3 nasty homemade bologna sandwiches but had no beverages.

Horrible experience that cost us a full day of our planned "vacation". No good...

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ID
#167414 Review #167414 is a subjective opinion of poster.
Location
Berkeley, California

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Suntrips Travel is a travel agency that offers a great variety of travel packages. No matter where you want to go, Suntrips Travel gives you all the opportunities for travelling all over the world. Dreaming about walking in old European streets? Longing to get relaxed on Cancun beach? Want to feel all the greatness of Niagara Falls? Suntrips Travel is ready to make all your dreams come true! If you don’t know where to spend holidays, Suntrips Travel will find some suitable solutions to make your vacation unforgettable. Thousands of people have already had a great time traveling around the world with Suntrips Travel.

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