Sunshine co uk
Sunshine co uk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunshine co uk has 2.1 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Take money first then confirm your holiday.
Cons: All of it, Cannot speak to an advisor without a booking reference, No luggage included added to go on holiday.Recent recommendations regarding this business are as follows: "Rubbish service no one answer customers call", "Highly recommend this company.", "We would highly recommend this company", "Scam", "Book with a company that is easily contactable on the phone. Sunshine holidays are not easy in anyway to speak to".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunshine co uk has 2.1 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Take money first then confirm your holiday.
Cons: All of it, Cannot speak to an advisor without a booking reference, No luggage included added to go on holiday.Recent recommendations regarding this business are as follows: "Rubbish service no one answer customers call", "Highly recommend this company.", "We would highly recommend this company", "Scam", "Book with a company that is easily contactable on the phone. Sunshine holidays are not easy in anyway to speak to".
Most users ask Sunshine co uk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, Cheshire
Please someone contact me thankyou
All i need to do is make 1 slight adjustment someone please please contact me thankyou I need to change an email address so I can proceed thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBed bugs in room
I arrived on Monday in Tenerife and by Wednesday woke up to bed bugs in my room.
The hotel change my room and I had to spend hours of my holiday washing my cloths.
They did upgrade my status at the hotel which didn't benefit me as I was traveling out everyday so didn't use the all-inc.
Sunshine refunded me back 30 pounds which I think is a joke.
This has ruined my holiday and I would like my full refund because I should have to plan this holiday all year round to come and live with bed bugs.
I just pray when I get back to England they don't follow me
I will write a bad review about this and warn future customers about this.
I've also noticed that this has been a problem before and still on going.
Also there was other customers that went though what I went to and got a full refund.
- Will book with this company again
Preferred solution: Full refund
User's recommendation: Check on arrival if you have bed bugs in your room
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking
Since 3 days we been calling no one answer our calls
And live chat we cant access we lost money it looks like
- Take money first then confirm your holiday
Preferred solution: Full refund
User's recommendation: Rubbish service no one answer customers call
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dungiven, Causeway Coast And Glens
Cancelling a holiday due to illness
My Husband is in Hospital. What the Doctors have told us, we know we will never be abroad again.So I had to cancel our trip in April.
We have had many good trips in the past with Sunshine. So many thanks for understanding that we were very much looking forward to our Holiday, but it is not to be.
User's recommendation: We would highly recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dungiven, Causeway Coast And Glens
Cancelling a holiday due to illness
My Husband is in Hospital, and from his diagnosis we will never be abroad again. We had many happy Holidays with you in the past,and we were so looking forward to our Holiday in April. Thankyou for understanding.
User's recommendation: Highly recommend this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets were confirmed but they didn’t pay the airline so we got turned away at the airport
The tickets were confirmed by them, but they didn't pay the airline, so we all paid for travel to the airport just to get turned away and lose all the money.
- All of it
Preferred solution: Full refund
User's recommendation: Scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgend, County Borough Of Bridgend
A letter mistake
Ive put in a wrong letter on my email with my booking and I need to change as I havent received my holiday as u can see in the photo Ive typed in mandy16pruce@***.com instead off mandy16price@***.com I just need to correct that mistake so I can retrieve my holiday
Aberdeen, Aberdeen City
To talk to a person
Was on holiday with your company, it was the worst holiday ever,
We were left high and dry by your company after complaining to the hotel, plus complaining to you while on holiday with an email plus photos to be left with no money and no help and no contact whatsoever
The hotel was disgusting the whole places smelt of cats urine when trying to eat, the staff were lazy on their phones all the time the bar manager was nasty and only grunted at you if you ask for a drink, this is not an all-inclusive hotel i say its half board..
The restaurant was thick with muck and cat poo. In the bar restaurant and pool. The food was inedible I have been trying to talk to someone from your team for weeks
My next port of call is trading standards
Sun135****
18/12/2024 leaving
8/1/2024 return
Mrs Lynn Locking
0 7923 09****
Sarahlocking413@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Complaint
I am being run round in circles by the sunshine app. There is no refund page or live chat.
Its a joke.
And nobody answering my emails and the call number sends you round in circles and cant speak to a real person. Never booking again with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wigton, Cumbria
Unsatisfied customer
After a lot of stress trying to send sunshine the information they requested as Im not tech savvy. Tried to find telephone numbers to ring them just got automated replies which wasnt helpful.
They refunded most of my money but they gave me a hundred pound less than I should have received with no explanation. If anyone else has a problem with sunshine.co.uk just get in touch with Pissed consumer because without their help I wouldnt have received refund at all.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant get hold of any one to. Claim back my luggage
If u go. On holiday for a week how is luggage not included ?
The tui advisor stated this is a 3rd party company and they. Have no luggage on for us so. We would have to pay and or why.
We're we not told about the weeks spanish tax we had to. Pay in cash only also
- No luggage included added to go on holiday
Preferred solution: Full refund
Lochwinnoch, Renfrewshire
Poor service
Error when doing booking. Right email address above, the one in my booking details ends in .co instead of.
Com.
I still have not received confirmation of booking. Can you sort this problem?
Same issue. Have you managed to sort it?
Lochwinnoch, Renfrewshire
I have received poor service after concert regarding booking confirmation. I have a contact phone number on my booking, that could have been used as error make on booking
Error when doing booking. Right email address above, the one in my booking details ends in .co instead of.
Com.
I still have not received confirmation of booking. Can you sort this problem?
My correct email address is Peekoman55@***.com
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cwmbran, Torfaen County Borough
My holiday
I need to speak to someone regards a payment on my holiday. They tried to take money from my bank but I'm having problems with the bank so the money to pay the payment isn't in bank for them to take
User's recommendation: Book with a company that is easily contactable on the phone. Sunshine holidays are not easy in anyway to speak to
Aberdeen, Aberdeen City
Help with our holiday
Sun153****
Mrs l locking
I am again am I messaging you
About our holiday the way we were treated by your team
And the state of the hotel, I sent photos and sent them to your team, one bothered to call back we were left with no contact for them all over new year, could not eat in hotel, complaints were just ignored
Problems
The hole hotel stank of cats urine and *** uncleanness food area was full of grease
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Cowes, Isle Of Wight
Booking still pending after 4 days
Don't bother Ref no sun13623****. No response to my booking please someone tell me why it's been 4 days 11jan to 18 Stuart
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Did you manage to get through? If so, can you advise on the number you used. I can't get through to them at all