New Reviewer

Installer destroyed properly

Sunsetter Products - Installer destroyed properly
Sunsetter Products - Installer destroyed properly
I had my sunsetter moved to another location. The installer said he couldnt get his ladders close enough to the house to install, even though he had been to our house and seen were it was moving to. I cut all the shrubs back and that still wasnt enough, even though I could put a ladder against the house. They butchered the shrubs to the point one will have to be dug up. There was no reason for him to damage my property like he did!

User's recommendation: Don’t let them touch any of your shrubs or flowers!

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ID
#3717431 Review #3717431 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Preferred solution
Apology
New Reviewer

I've been scammed by Sunsetter and my next call is my attorney

Update by user Jun 15, 2022

I was scammed

Original review posted by user Jun 15, 2022
Never received product, No one knows what happened to my order very dissatisfied with service I have been inconvenienced for three months waiting only to find out my order was never placed

User's recommendation: Use another company.

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ID
#3673669 Review #3673669 is a subjective opinion of poster.
Location
Farmington, Michigan
Loss
$3500
Preferred solution
My shade I ordered now

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I've been scammed by Sunsetter and my next call is my attorney

I called to place the order they sent a representative out to my house he gathered all my credit information and now no one can find record of my order its been almost 3 months and now no one knows where my order is and theyre telling me they dont even see it but that agent they sent out to represent them took all my credit information

User's recommendation: Don’t go to sunsetter.

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ID
#3673427 Review #3673427 is a subjective opinion of poster.
Location
Farmington, Michigan
Preferred solution
Deliver product or service ordered

Awning alignment

A Bunch of over educated *** sitting in thier air condition offices acking like they know whats going on in the field. What a joke.
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ID
#3107732 Review #3107732 is a subjective opinion of poster.
Location
Naples, Florida
New Reviewer

Remote or automatic awning is not working. I left 2 messages and still no one called me back. .

Either the remote is not working or it is the awning. I have had the awning for about a month and use it almost every day. PLEASE send a service tech out or call me to discuss further. I am very disappointed that I have not had any return call to assist me. I spent a lot of money for the awning and I thought I was getting great service. Alexis Nolan 847-375-**** des plaines il

User's recommendation: BE AWARE OF COMPANY NOT RETURNING CALLS.

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ID
#2974511 Review #2974511 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Remote

I gave my name and zip code, I was asked to hold and she never came back...I waited 10 minutes or so...
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ID
#2743897 Review #2743897 is a subjective opinion of poster.
Location
Downingtown, Pennsylvania
Preferred solution
Help with remote

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to deliver on a published ad

This is NOT a reputable company! They in intice you to buy their products with promises of gifts and then they come up with some lame unwriten reason to not deliver on their published advertisement. After numerous requests to speak with a manager, I was never given that opportunity. SHAMEFUL!!!!!!!!

User's recommendation: BEWARE!!!!!!!

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ID
#2156733 Review #2156733 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Worst service I have ever recieved

Ordered a replacement part for my awning. I have now received the wrong part twice. Cannot get the part I need even though I played for it. It is now 5:30. I am still on hold getting the run around since 10 am

User's recommendation: Use a different company.

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ID
#1942645 Review #1942645 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered

After install You will Never see them Again!

Sunsetter Products - After install You will Never see them Again!
Sunsetter Products - After install You will Never see them Again!
1. Needed an adjustment (few years after install) as the awning dipped too low on one side. Tried for weeks to find Any installer to fix it--nobody ever called back. 2. This past summer (year later) needed the awning removed as we were installing a new roof. This time we call Corporate for ANY Certified installer in our area. They have me #s of people in Canada! After calling All of their recommended contractors---FYI-nobody called us back. My husband & 2 neighbors had to remove it themselves. This thing is bolted onto your roof--get it wrong and you'll have Leaks. This guys are not unfamiliar with construction (1 is an electrician & 1 is a steel worker) They had A Lot of helpful equipment and spent a lot of time securing it. First, a few week in, it started to lift off of the roof. Neighbors came back and adjusted it for us. Earlier-this winter- ice n snow got underneath and we had a leak in our kitchen. Neighbors came back and tried another idea. So far, it seems to be Okay. DO NOT buy from Sunsetter as they will NEVER return once they install the awning.
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1 comment
#2016924

We have been trying to get our local dealer out to do a awning fabric replacement due to the original awning fabric came apart at the main seam down the center of the awning. I have been trying since the beginning of March to get a hold of the local dealer, no call backs, no return emails.

Sunsetter contacted them on my behalf and no responses. I Facebook messaged the dealer but they will not give me an answer about coming out to do the replacement......

2 1/2 months of waiting. I will never recommend Sunsetter.......

ID
#1200320 Review #1200320 is a subjective opinion of poster.
Service
Sunsetter Products Roof Installation
Reason of review
Bad quality

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