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Sunset Rentals of South Carolina

Sunset Rentals of South Carolina

www.sunsetrentals.com
What is your customer experience with Sunset Rentals of South Carolina?

Sunset Rentals of South Carolina Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sunset Rentals of South Carolina has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Offer great properties.
    Cons: Unfairly treat customers.

  • Recent recommendations regarding this business are as follows: "STAY AWAY FROM SUNSET RENTALS IN Hilton Head".

View full overview ›
Featured
Karen F Mqw

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Supporter
| map-marker Hilton Head Island, South Carolina

Unfair practice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 16, 2020

It is now July 16 and I have not heard one word from Sunset Rentals. I am now assuming I will not and I am happy to close this issue.

I would never use Sunset Rentals and I would never recommend Sunset Rentals to anyone. Case Closed.

Updated by user Jun 23, 2020

Issue resolved:June 18, 2020 I received in the mail notice that Red Sky Insurance settled my claim and that I would expect a reimbursement within days. June 22, 2020I received the check in the mail.

I would like to thank Pissed Customer and all the websites I sent reviews to on Red Sky Travel Insurance and Sunset Rentals Hilton Head and all the agencies I have contacted via email and/or letter which are too numerous to mention. I am assuming my hard work and perseverance paid off.

I believe this because I have not heard from Sunset Rentals after I refused their disingenuous offer of $500 waived fee. Lesson: Investigate sights such as Pissed Customer and all others that help you sort out the good agencies from the bad.

Updated by user Jun 17, 2020

I was offered a waiver of a $500 fee which I refused

Original review Jun 16, 2020

Rented vacation rental through Sunset Rentals and they offer Trip cancellation insurance through a Maryland based company RED SKY.

While we were on our 2020 vacation by husband who is elderly and in end stage renal failure and on home dialysis started his downward spiral. We had just booked through same agency for 2021 vacation.

We signed rental agreement on 1/10/20 because my husband was doing very well and we were probably too optimistic. By 2/20/20 things had declined so much that I called Rental agency to cancel 2021. They said "file a claim" Period! Very sympathetic.

I filed a claim with Red Sky and all required documents were sent to them as well as all required documents from my husbands attending physician. They will not answer emails and leave you to die on the vine if you call on the phone. After trying and trying to reach the travel insurance company and failing, now I have turned to the agency that provided us with Red Sky and asking them to make good and reimburse us. They respond with we are not responsible for your troubles, deal with the insurance company.

Since neither the rental agency or THEIR partner in crime trip insurance agency decline to act in "good faith". someone should be held accountable and I believe Sunset rentals should come forward and do the right thing. Instead they said they would wave $500....we are talking $3900 plus.

DO NOT RENT YOUR VACATION PROPERTY IN Hilton Head FROM SUNSET RENTALS. BEWARE!!

View full review
Loss:
$3900
Pros:
  • Offer great properties
Cons:
  • Unfairly treat customers

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM SUNSET RENTALS IN Hilton Head

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Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

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