Sunset Magazine
Sunset Magazine Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunset Magazine has a 1.3 star rating from 5 reviews; consumers report mostly dissatisfied experiences with high price levels and poor website and customer service.
Key Takeaways for Future Customers
- Read Sunset Magazine reviews for recurring reports about missed deliveries and hard-to-reach support.
- Expect difficulty canceling auto-ship or managing subscriptions and potential billing disputes.
- Document payments if you buy a gift subscription and follow up persistently for refunds.
Negative Feedback / Risk Areas
- Poor customer service with limited phone support and slow or no email replies.
- Unfulfilled deliveries after payment and unresolved subscription or refund requests.
- Early or incorrect billing notices and trouble cancelling auto-renewal.
Positive Feedback
Readers praise the magazine content as good and the publication itself as great despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sunset Magazine has a 1.3 star rating from 5 reviews; consumers report mostly dissatisfied experiences with high price levels and poor website and customer service.
Key Takeaways for Future Customers
- Read Sunset Magazine reviews for recurring reports about missed deliveries and hard-to-reach support.
- Expect difficulty canceling auto-ship or managing subscriptions and potential billing disputes.
- Document payments if you buy a gift subscription and follow up persistently for refunds.
Negative Feedback / Risk Areas
- Poor customer service with limited phone support and slow or no email replies.
- Unfulfilled deliveries after payment and unresolved subscription or refund requests.
- Early or incorrect billing notices and trouble cancelling auto-renewal.
Positive Feedback
Readers praise the magazine content as good and the publication itself as great despite service issues.
Claremont, California
Communication is via email. There is no customer service you can talk to. Requested refund as I don't want auto subscription and it is impossible to unsubscribe.
Trying to get refund for a two ear subscription. Unhappy with auto renewal that is difficult to turn off.
User's recommendation: Be careful. Do not subscribe. No live cs.
Rohnert Park, California
Correct email is jmgrow@***.net
Need to talk to a real person! 707-463-****, you have the wrong email address. jmgrow@***.net is the correct email address.
- Great magazine
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: talk to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Looking for help.
They must not like talking or listening to their customers. Sad.
Referring more to the Box program. And difficulty to speak to a human being that might
Too hard to find a phone number that someone might answer.
care Thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t get my magazine
I ordered the subscription a few months ago and have not received it. I charged it and I would like to receive it at 5737 sw 18th dr.
Port. Oregon
Portland, Oregon
The gift subscription I sent back in August has NOT come to my kids
Nothing has been sent and I can't seem to get a hold of anybody. Lots of numbers they want me to call.
- Good articles
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Not very impressed!!!!
Subscription problem
You need to answer my call. This is poor customer service. We already emailed and the problem is not resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEasy to take your payment but there is NO customer service available
I paid for a year's subscription (print) in April 2025. I got two issues; the second issue I just received on July 14, 2025.
On the cover, Sunset Magazine printed a message saying I need to renew before my subscription expires! My subscription just began, so I do not agree with this erroneous message. I tried contacting their customer service, but there is no phone number shown on their website; only an email. I sent an email message yesterday, and no one has bothered to reply yet.
I had to search Google to find a phone number, thinking I could speak to an agent. There's only a recording telling customers to send an email message to the same email address I sent my email to.
This company is bogus. And like others here, there is zero customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn an order
received a poster that was ordered online. I am disappointed with the quality considering the price and would like to return it. Packing slip 126968***-*695****
need return instructions
Paid for subscription and have not received a magazine
They don’t answer texts …,Hard to get ahold of by phone
I would like my subscription to start ..
Order # 2613
Pd for subscription on May for a gift for my son . He had not received and issue yet
Love the magazine hate what there is of customer service
You call your customer service number, it is anything BUT. Could not reach a live person, it kept advising to go on line, I wanted to follow up on my billing because you always bill way too early before the expiration date and I hate that...I almost decided not to subscribe for the lack of service but I do like what is offered in the magazine. Your customer service 'Hides" behind automated responses.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy check was cashed and no subscription or gift subscription , either give me back my money or honor my payment
I paid for a gift subscription and for this it s year and my year subscription you cashed my check i. October
User's recommendation: I paid for a gift subscription and a year for me in October, now they claim I haven’t paid, check of October 5th cleared so tgey have my money and no gift no subscription
Total scam. Impossible to contact and cashed my check but never delivered any issues of the magazine.
sunset magazine cashed my check in January 2024. Six months later and I have never received an issue.
If you call the consumer service telephone number you will not get an answer or talk to a person. You will receive a message that tells you to leave a voicemail. I have left dozens of voicemails - no response.
I have emailed dozens of times -- no response. The are a fraudulent company and a total scam.
User's recommendation: Stay away from Sunset Magazine - do not give them your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Menlo Park, California
No delivery after subscription
We subscribed Sunset in Germany and never received a single issue. We were constantly put off with flimsy arguments by customer service.
Again and again other things were put forward as to why we were not contacted.
I strongly advise against subscribing. Real rip-off artists!
Preferred solution: Full refund
User's recommendation: I strongly advise against subscribing. Real rip-off artists!
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