New Reviewer

26,000 miles on my 2017 KIA Niro, and I needed 4 new tires

Update by user Nov 03, 2019

Today is a month later, and nothing has been done to satisfy me. Customer service in California contacted me and left 2 messages.

Both numbers left were wrong numbers. Finally in a pm on Facebook, I received a message with yet another phone number. This one was a correct KIA number, however wrong dept. I got switched around to the right department and spoke with a rep.

He was going to "make it right". He said that KIA does not put inferior tires on their brand new cars and that he would send me a reimbursement check.

A month later, still haven't seen a check, haven't received a follow up call, the dealership never reached out to make it right. I will never buy another KIA and in fact, the "Sunset" family owns many dealerships in Sarasota, including Sunset Chevrolet, Sunset Dodge, Sunset Cadillac, and since this issue hasn't been resolved by anyone, Sunset will not be seeing any business from me again.

Original review posted by user Oct 03, 2019
I took my KIA Niro in to be serviced on 10/2/19. I was expecting an oil change and maybe a tire rotation. The service rep came and sat down next to me and explained that I needed 4 new tires. I told him that tires are supposed to last for 60,000 miles. He said, "Normally yes, however, at the factory, where your car was built, they use inferior tires, and the tires don't last long". He told me that my tires are worn and need to be replaced. I would then need an alignment, which is an additional fee. Nearlt $640.00 later, I brought my car home. I took the manuals out of the glove compartment to bring inside the house, and read about the tires. Inside my 2017 Warranty and Consumer Information Manual, I found a paragraph regarding tires. The paragraph states: Tires are warranted by the tire manufacturers and not by KIA. In the event that you need assistance, please contact your KIA dealer or refer to the tire warranty pamphlets provided with your KIA vehicle for details. Since I did not receive any pamphlets regarding the tires on my brand new vehicle, the only conclusion I can come to is that KIA does in fact use inferior tires on their factory built cars and the consumer who trusts KIA has been scammed by KIA. In the 2017 Owner's Manual that came with my car says that tires should be replaced every 6 years. My tires were 2 years and 3 months old. That is slightly more than 1/3 of the life of my tires. How many loyal customers are you willing to lose? The dealership name is Sunset KIA 7777 S. Tamiami Trail Sarasota, Fl. (941)308-**** My name is Cynthia L. Henry 8261 Morgan Dr. Sarasota, Fl. 34238 (9**) **3-7919 I have been a loyal customer for KIA since 2005 and I have owned 2 Rio's, 2 Forte's and now own a 2017 Niro
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#1671076 Review #1671076 is a subjective opinion of poster.
Gulf Gate Estates-Osprey, Florida
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

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