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Sunscape Resorts And Spas

Sunscape Resorts And Spas

www.sunscaperesorts.com
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1.4 out of 5
Based on 2 reviews from registered users.
1.4
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2 rated reviews | Is this your business?
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Sunscape Resorts And Spas Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Sunscape Resorts And Spas reviews show a 1.4 star rating from 2 customers and mostly negative sentiment, citing food poisoning, closed amenities, room failures, power outages, and problems with billing and customer service.

Key Takeaways for Future Customers

  • Confirm pool, buffet, hot water, and phone service availability before arrival.
  • Verify trip insurance options and refund or billing policies in writing.
  • Ask about on-site security and contingency plans for outages or closures.

Negative Feedback / Risk Areas

  • Recurring complaints about closed amenities, food safety leading to illness, and lack of basic supplies.
  • Reports of no rooms on arrival, unreliable plumbing and hot water, power outages, and a break-in.
  • Frequent mentions of poor customer service, billing disputes, and issues purchasing trip insurance.

Positive Feedback

Guests note a beautiful resort and beach, friendly staff, and pleasant restaurants despite a high price level.

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Kim B Ucu

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 Verified Reviewer | map-marker León, Guanajuato

Very disappointed customer

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1.0
AI Highlights
  • No room for us on arrival.
  • Pool shut; tarp blocks view.
  • No hot water; toilet issues.
  • Power outages caused darkness.
  • Offered a resort 2 hours away.
Contains 1 confidential file for company representatives

Got there, they had no room for us. We booked a pool view room, they didnt tell us the pool got shut down so all the view we had was a black tarp and lots of noise from construction workers, we had no hot water all week, toilet would only flush half the time, our buffet was shut down, we were not told, we had no toilet paper most of the time, asked the front desk for some, they said no.

I spent half the week in my room with food poisoning, our phone didnt work, we were in darkness because the power went out multiple times at the resort, a break in in our building which was very nerve wrecking. We had to wait until the next day for them to find us a room then they offered us to go to another resort over 2 hours away!! We had already lost 2 days of our vacation. If we took this we would lose another day and we didnt even know what the resort was like.

Overall not a very nice vacation. If we had known they shut the pool and buffet down we would have switched resorts before our trip

Pros:
  • Beautiful resort and beach
  • Nice people
Cons:
  • Terrible service
  • Got sick on the food
  • Not all open

Preferred solution: Any kind of voucher or compensation would be great since we paid $2775 to go to this resort mostly because of the pool and buffet and we were not informed they closed right before we got there!!

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0 Thank you
Donnovan Bws
map-marker Punta Cana, La Altagracia

VERY ANGRY CUSTOMER

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1.7
AI Highlights
  • Needed insurance before Punta Cana 9/17-9/24 for health, told unavailable, trip issues arose and I returned sick, please contact (618) 293-****.

I need to speak to someone directly about my trip to Punta Cana 9/17-9/24. I asked prior to leaving on 9/17 to purchase trip insurance - not because of the hurricane but because of health issues (heart and lung).

I was told that because I didn't ask for it when I first booked that I could not purchase it. Rather than lose $2,300 for my husband and I, we went on the trip which was a nightmare for me. I have come home sick and am not going to let this go. I will pursue this issue even if it involves a lawyer.

I have booked vacation with Apple on a number of occasions - as recently as October 2016 to Punta Cana. I asked to purchase this insurance weeks before the trip because of my health issues and some new heart concerns. The Apple representatives were not present for discussion and the Sunscape personnel had no idea what they were doing. All they were interested in was selling you something.

My issues are completely related to health. Please have someone contact me at (618) 293-**** to avoid legal action.

Sharon Vollmer, 324 N. Powder Mill Road, Belleville, IL

Loss:
$2300
Pros:
  • Restaurants
Cons:
  • Getting sick due to failure to insure

Preferred solution: Let the company propose a solution

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1 Thank you

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